Customer Ratings & Reviews
- Model:
- RS22T5561SG/AA
- SKU:
- 6397591
Rating by feature
- Storage Capacity
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers appreciate the 21.5 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with its overall performance, size, and array of features. Many find the design appealing and the capacity suitable for their needs, along with enjoying the connectivity options and ease of use. However, some customers have expressed concerns about the water dispenser and its fingerprint resistance.
This summary was generated by AI based on customer reviews.
Very very poor support from Samsung they need to b
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this thing until I put my groceries away and an hour and a 1/2 later it went from 35ﾟ to 60ﾟ degrees 54 days out of warranty I contacted Samsung and was informed that I was going to have to pay for a service call even though LG offers a 10 year warranty on things like refrigerators I will never buy another Samsung product again I am going to trade in my piece of crap Samsung S21 phone my piece of crap Samsung tablet and I'm going to get rid of this piece of crap Samsung refrigerator Because Samsung the company is a big whopping piece of crap
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jacque,
Thank you for bringing this to our attention. We apologize for the inconvenience of having a problem with the temperature of your Samsung refrigerator. We are saddened that it is out of warranty.
You can check this Samsung refrigerator troubleshooting guide for cooling issues.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001027/
We like to inquire further about your concern with your Samsung refrigerator.
If you could please reach out to us directly on the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You can use this reference number 1144843295 and it will help our team pull up your information.
Thank you for choosing Samsung, and have a great day!
^Rainly
Beware of the reputation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I highly recommend finding another fridge to purchase , this was defective before we got it and constant problems ever since , currently We are waiting for mid April for a replacement fridge to be delivered. Hopefully the new one at least lasts the 5 year warranty we bought just to be safe ! Samsung’s reputation regarding fridges is not the best and we took a gamble and suffered because of it . Do your due diligence before considering to buy this model.
No, I would not recommend this to a frienddo not buy this!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this!!!!! i purchased a few months ago and had 2 issues already. ice maker damaged then an error code that causes it to stop working and they will not come out to fix for over a week!!!! its cute and all but that is NOT worth it. stay away from samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello cris ,
Thank you for sharing your experience with us regarding your refrigerator ice maker and we do apologize for any inconvenience this may have caused you.
I recommend following the steps in this link to help you with this issue.
Thank you for sharing your experience with us.
Ice maker is not working
There are a few factors that can cause an ice maker to not work. If the ice maker appears to not be making any or enough ice, low water pressure or a faulty water filter may be to blame. When the ice maker makes small, cloudy, or clumped ice, it could be something as simple as a dirty water filter, low water pressure, or high mineral deposits in your water. In the event of a frozen ice bucket, some troubleshooting may be needed, and service may be required.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Test or reset your Samsung ice maker
Resetting your ice maker isn't something you'll typically need to do very often. In fact, the only time you should ever reset your ice maker is when you're not getting any ice, and even then, it's the last resort, after other troubleshooting steps which are more likely to resolve your issue. But if you want to check if your ice maker is working, it comes with a test button to check its function.
https://www.samsung.com/us/support/troubleshooting/TSG01207806/
For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
- Reference ticket number: 1144328228
^Ross
- Cons mentioned:Fingerprint resistance
Looks great.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Black stainless shows fingerprints that is my only dislike.
I would recommend this to a friend - Pros mentioned:Overall performance
Love my fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my fridge it’s so great cooks everything fast and great on the monthly bill! So low profile it’s amazing
I would recommend this to a friend Not great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker broke right away- less than 2 weeks after installing. The freezer section is not even large enough to hold a frozen pizza in a box.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to know more about what transpires with the ice maker and the freezer section in the refrigerator, HeidiC.
We suggest contacting us via the options below to speak with a live representative to assist you better with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
- Pros mentioned:Overall performance
Best Fridge Ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it!!! The best fridge I’ve ever purchased. And the customer service is awesome.
I would recommend this to a friend Sleek style
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice refrigerator. A little small in shelf space.
I would recommend this to a friendKids love it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good entertaining while in kitchen .can connect with any electric device with WiFi
I would recommend this to a friendnot a good fridge
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.decent fridge if only the freezer didn't stop working after 6 weeks. sucks having a brand new malfunctioning fridge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We can imagine the inconvenience of having a freezer that is not working. We are here to help you.
Please see the link below for the steps if the freezer is not cooling. Kindly watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung refrigerator.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146959321, which will help our team pull up your information.
^Rainly
- Pros mentioned:Overall performance
Samsung family hub fridge
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent fridge works perfectly i recommend it to anyone
I would recommend this to a friend I don't have the product to even review yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am unable to rate due to me not even having the product just yet.
I would recommend this to a friendStay away
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen broke 1 day after the fridge was installed. Repair guy was rude and nasty. Just left without doing work, I’m left with non functioning product. Purchased it as a bundle from best buy in November. Received this fridge in March. Was supposed to get $400 in gift cards. Received $200.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We care about the refrigerator's betterment. Let's look into this immediately, OlegI.
It would be awesome if we could speak to you directly to assist you with the Hub screen further.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147024571, to help our team pull up your information.
To better assist you with the gift card and send feedback regarding your installation experience, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
^Chrystel
- Pros mentioned:Overall performance
Samsung family hub
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent, I’m enjoying the refrigerator :) Good purchase
I would recommend this to a friend - Pros mentioned:Overall performance
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great! More than what we expected it to be.
I would recommend this to a friend The Screen Freeze
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen freezes somtimes. The shelves are adjustable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey maxmaster! I have this link (https://bit.ly/3iqBl4w) that can walk you through what to do if the Family Hub panel freezes. ^Jecca
K
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving it easy to use. Love the features Highly recommend
I would recommend this to a friend- Pros mentioned:Features
Great refrigerator
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great features, love the iheart radio and the ring apps.
I would recommend this to a friend - Pros mentioned:Overall performance
Music sounds amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase I’ve made at Best Buy! Everyone love it.
I would recommend this to a friend I can’t to use
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t review , because I can’t to use , I’m waiting the new refrigerator , the first one have damage .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your questions or transfer you to your local store to follow up on the replacement unit for your fridge.
Have a great day.
-John
