Customer Ratings & Reviews
- Model:
- RS22T5561SG/AA
- SKU:
- 6397591
Rating by feature
- Storage Capacity
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the 21.5" touchscreen Family Hub for its innovative features such as kitchen organization, calendar, cooking plans, smart home control, voice assistant, and photograph slideshow. They appreciate the spacious interior, counter-depth design, and ease of use. However, some customers have concerns about the slow ice maker, fixed shelves, and limited warranty.
This summary was generated by AI based on customer reviews.
Freaking awesome tech
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this fridge for my mother and now I want 1 for myself. There’s only 1 camera for the entire fridge side. Mom loves that it displays family pictures it plays music and it announces when someone rings her ring doorbell.
I would recommend this to a friend- Cons mentioned:Water dispenser
Happy ....mostly
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a good buy and works fine except that there is no light on the water dispenser and the water from it is not very cold
I would recommend this to a friendBrand response from Samsung
Posted .Hi there DavenportFL, I appreciate you taking the time to share your feedback for your new Samsung Refrigerator. I look forward to sharing your ideas with our design team to improve future products. We thank you for choosing Samsung and being a part of our community. ^Brad
Absolute garbage design
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bottom crisper drawers make impact with the door and strip the coating. Terrible customer service wirh Samsumg in attemtping resolve any of this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Travis, sharing your experience with your bottom drawer matters. Allow us to help.
Here is a guide to help you if you need help closing your bottom drawer. Please click on the embedded word.
Refrigerator or freezer doors will not close
https://www.samsung.com/us/support/troubleshooting/TSG01001017/#middle-or-freezer-pull-out-door-on-the-refrigerator-does-not-close
Please see page 53 under the "drawer" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202001/20200128095509826/SBS_RS5300T_DA68-03958D-00_EN_MES_CFR_RS22T5561_AA.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147236648) to help our team pull up your information.
Have a great day.
^Camille
Great fridge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great fridge but would like more shelves in both the freezer door and also in the fridge not much space for a family of 5
I would recommend this to a friendGood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The prices were lower than other stores, and was good at service especially the staff working at the stores was Awesom
I would recommend this to a friendLove my new fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love it Great investment. The food is fresh and freezes quickly in the freezer
I would recommend this to a friendNew refrigerator with bad freezer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this on June 1st and the freezer is not working. Contacted Samsung Support and as of today no resolution to this. Really poor product and support. Will return and will stay away from Samsung. Unless you need a really expensive tablet, don’t purchase this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Teodohi,
We are glad to know that you are using one of our Samsung refrigerators. Your satisfaction is our topmost priority and we apologize for the inconvenience of the refrigerator stopped cooling. In this matter, most cooling concerns can be resolved by adjusting refrigerator settings, proper use and care, inspecting and cleaning the door seals, or resetting the refrigerator.
I highly recommend clicking this link below for a basic troubleshooting guide:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
or
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
You may opt to watch a video to avoid future repairs:
https://www.youtube.com/watch?v=vWp2bnE3uhQ
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RS22T5561SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference Ticket number: 1144200409
Thank you for choosing Samsung. Have a great day.
-Trisha-
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! I got it as a Christmas gift and I absolutely love it! It could use a few a few more apps though!
I would recommend this to a friendreplace upgrade
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good frig, Only issue is the screen freezes and you have to reboot it / unplug it.
No, I would not recommend this to a friendSmaller storage but high quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have only had this replacement refrigerator for a few months. I will be able to give a detailed review at a later date.
I would recommend this to a friendGreat Color
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is quiet and easy to use. I got this on a Bargain
I would recommend this to a friendHorrible service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worse experience I had in awhile was giving the run around for over a month and still didn’t get the right one
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We know your disappointment with your overall experience with the service.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Fridge with screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t wait to put our family photos on the screen!
I would recommend this to a friendLove it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Amazing purchase. So glad I snached it up on sale.
I would recommend this to a friendImpressive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my fridge, delivery was great, quality and customer service was impressive
I would recommend this to a friend- Cons mentioned:Water dispenser
not good quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice takes forever to come out , then just falls out fast . Ends up on floor. Comes out in small pieces. Tablet freezes up all the time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bose,
Thank you for sharing your feedback. Your satisfaction is our top priority and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator control panel and ice maker not working properly. We understand it is important to have a working ice maker to prevent us from having to stock up on ice for parties and special occasions you host at home. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The refrigerator panel will not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01202605/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RS22T5561SG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144684959
Thank you for choosing Samsung. Have a great day.
-Trisha-
Bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the built screen in there and i love every single thing abiut it. But I hatwd is that i already bought it 3 mintha ago and till now it has not been installed
I would recommend this to a friendReplacement part requested
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a dented area to the lower portion of the freezer side door. I will be seeking replacement ASAP. Thank you
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Charles
Trash
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is trash brand new and is not working properly
No, I would not recommend this to a friendPoor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working 2 days after delivery, could not reach a live person at Best Buy for assistance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ChrisM! If you're still experiencing issues with the refrigerator, I recommend following the steps in this link: https://bit.ly/3iVNxKg. ^Jecca