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Customer Ratings & Reviews

Your price for this item is $689.99
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The comparable value price is $2,299.99

Customer reviews

Rating 4.4 out of 5 stars with 315 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers find value in the 21.5" touchscreen Family Hub for its innovative features such as kitchen organization, calendar, cooking plans, smart home control, voice assistant, and photograph slideshow. They appreciate the spacious interior, counter-depth design, and ease of use. However, some customers have concerns about the slow ice maker, fixed shelves, and limited warranty.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 317 reviews
  • Rated 5 out of 5 stars

    Beautiful fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the hub station and the water/ice on the outside of the door

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Aweome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fridge but some of the features to setup are confusing. You do need the app to upload pics. No real complaints and happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Great fridge for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator side is larger then our old side by side. We love having the computer on the front.

    I would recommend this to a friend
  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    Family hub is a great feature

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this item for the whole family. The whole family can interact with this smart fridge. Conveniently works with ring for convince.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Havent reveived yet. Only messed with floor model

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I havent recieved this yet. It will be a month but in the store. I loved it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alexa in Nice

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Family Hub easy to use facilitate having control of you shopping

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Samsung Fridge

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice design, it's not to big outside, but big inside. A lot of shelves and space to stock things!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Glorified smartphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its cool not much to say. Its a smart phone that cools and freezes food.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator! I love the fact I can listen to pandora and integrate with Alexa!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In love with my new refrigerator, the screen is big enough, and I can play my music

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Sleek, Modern and Hub is excellent for HA

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this refrigerator. The hub works great and the sleek fit and finish look wonderful in my new kitchen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bjreview

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great, the adjustments for temp were easy. Setting up connection to the wifi was simple. Has access to many different apps

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great technology !

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product!. It is very efficient and cools well

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    More space and noisy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need more space inside, it is a little noisy (it seems that the sound is the water running in the pipes) and installation should be free by Bestbuy

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We want you to have an effortless experience with the refrigerator, PedroL. Let's help you out.

      Here are steps to rectify the noise and keep your fridge organized. Please click the link and hyperlinks and watch the instructional video for tips.

      Keep your refrigerator organized during the hectic holidays:
      https://www.samsung.com/us/support/answer/ANS00084845/

      Understand the noises coming from your Samsung refrigerator:
      https://www.samsung.com/us/support/troubleshooting/TSG01001032/

      We recommend contacting BestBuy about the free installation. For further assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1146651051, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great fridge for the whole family...the hub is won

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is sleak and beautiful. The tech built into it is amazing especially With the HUB! The hub is great and really cool.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    ⭐⭐⭐⭐⭐

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ look good ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge We love it. Great well worth the buy , well recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great counter length fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality refridgerator with great features. Brilliant interior lighting, family hub on door and great interior layout.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    good an swift service no issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good job best buy I was worried for a min lol but they did everything they said they would do!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Home

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek design Fridge, good quality product from samsung

    I would recommend this to a friend