Customer Ratings & Reviews
- Model:
- RS22T5561SR
- SKU:
- 6397592
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the 21.5" touchscreen Family Hub for its innovative features such as kitchen organization, calendar, cooking plans, smart home control, voice assistant, and photograph slideshow. They appreciate the spacious interior, counter-depth design, and ease of use. However, some customers have concerns about the slow ice maker, fixed shelves, and limited warranty.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Water dispenser
WORST FRIDGE EVER
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WORST FRIDGE EVER!!.. MY ICE MAKER STOPPED working after 3 months, and I called them, and they want to charge an out-of-warranty payment. They even formulate their mouths to tell me I shouldn't open my freezer so much. That's why it doesn't make ice. I even asked them why does it still not make any ice when no one was in the fridge and everyone was asleep for more than 8 hours. He said it was because hot air was trapped in the fridge. THEY WON'T FIX THEIR FAULTY PRODUCT AND WILL FIND A WAY TO TAKE MORE MONEY FROM YOU. $2000 LATER AND I HAVE A FRIDGE IS NOT WORKING
No, I would not recommend this to a friend - Cons mentioned:Water dispenser
Just ok.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The shelves are not adjustable; there is no light in the door by the water rifle set send ice cube dispenser; not fond of the computer screen in door.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Refrigerator. I am sure that you will love this product and all the cool features that are now at your finger tips. Thank you for choosing Samsung and joining our growing family. ^Brad
Nice appliance
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Works well with the space, helps with family efficiency and organization.
I would recommend this to a friendGreat appliance.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great appliance. Fits like a glove. Though after few years, samsung appliance tends to have functionality issues.
I would recommend this to a friendVery happy with my purchase.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very helpful and convinience product. It’s work wonderful. Everything in this product is very friendly to use.
I would recommend this to a friendLove this !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Purchase and recommend the Family Hub to buy from Best Buy
I would recommend this to a friendSatisfied customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like how this fridge has the fridge and freezer are side by side. The hub is great and very helpful. The camera inside the fridge is great because you can access it from the app when you're not home
I would recommend this to a friendMeh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The drawers are tight, not a lot of room to add/remove items. The hub isn’t intuitive at all and despite our house having exceptional WIFi technology and the hub being no more than 20 ft from the router, we experience connection issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We know how frustrating that can be to have a refrigerator that isn't operating properly. Let us help.
Here is a link on how to properly remove the drawer of your refrigerator.
Samsung refrigerator shelf/drawer removal and cleaning guide.
https://www.samsung.com/us/support/answer/ANS00063107/
Here is a link for tips to organize your refrigerator.
Tips for an organized Samsung refrigerator.
https://www.samsung.com/us/support/answer/ANS00084845/
Here is a link for troubleshooting steps to improve the internet connection of your refrigerator.
The refrigerator won't connect to the internet.
https://www.samsung.com/us/support/troubleshooting/TSG01001816/#refrigerator-has-bad-internet-connection
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146544227) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Mr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy my refrigerator. It’s gives me plenty of things to do and much to learn about!
I would recommend this to a friend- Pros mentioned:Design
Cute
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall nice looking conversation piece but small shelves not enough space
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. We are glad to know that you like the refrigerator despite having small shelves and not enough space. We do apologize for the inconvenience this has caused you. We appreciate your honest thoughts as this helps us improve the quality of the products we offer to our customers.
I am providing this link https://www.samsung.com/us/support/answer/ANS00084845/ for some tips on how to organize your Samsung refrigerator.
You can also check this link https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/side-by-side/pdp/rs22t5561sr-aa/RS22T5561SR_V6.pdf to know more about the specifications of the product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144365193.
-Noraina
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome fridge! Very intuative and user friendly! Buy it
I would recommend this to a friendGreat fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s Wi-Fi accessibility makes a great component to our home security system as well as being able to control multiple devices through Biggby. got this for a great deal during the memorial day sale!
I would recommend this to a friendSamsung Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is excellent The ice maker works really good,
I would recommend this to a friendGreat purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick and easy great team, install and completely happy with my purchase
I would recommend this to a friendGreat product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new refrigerator. I wish it was a little bigger but my space wouldn't allow.
I would recommend this to a friend- Pros mentioned:Design
Stopped working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking refrigerator with lots of bells and whistles. Husever it stopped working less than two weeks so buyer beware.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RobertG, we all know a working fridge is needed at home. We would love the opportunity to speak with you about your refrigerator to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Camille
- Cons mentioned:Water dispenser
We are amoung thousands with issues.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this April of 2023. Just over 1 year later, the icemaker is broken. It is impossible to get ice out manually without ice flying all over the kitchen. Piece of trash. Check the reviews on line and pass on this one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Nicole,
We want to know more about what transpires with the ice maker and would like to assist as soon as possible.
We recommend contacting our Support Team via the link below to speak with a live representative to assist you better with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
None
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gets the job done, but the Alexa feature is what sets it apart.
I would recommend this to a friendFirst Samsung Refrigerator
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m loving it so far! The music plays loud and clear and pictures look good!
I would recommend this to a friendToddlers love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 2 yo loves it. She watch her favorite minie mouse short movies on it.
I would recommend this to a friend