Customer Ratings & Reviews
- Model:
- RS22T5561SR
- SKU:
- 6397592
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the 21.5" touchscreen Family Hub for its innovative features such as kitchen organization, calendar, cooking plans, smart home control, voice assistant, and photograph slideshow. They appreciate the spacious interior, counter-depth design, and ease of use. However, some customers have concerns about the slow ice maker, fixed shelves, and limited warranty.
This summary was generated by AI based on customer reviews.
So far so good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Working as expected and no major complaints. It’s connectivity with smart devices is not great
I would recommend this to a friendLoving the new purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the organization this allows . I have a lot to learn with all that it offers in technology but so far we love it.
I would recommend this to a friendAwesome refrigerator and service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding. We love our new refrigerator. Delivery was right on time and professional
I would recommend this to a friendSamsung side by side 21. Cu.ft
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the refrigerator looks beautiful in my new kitchen. Match my other kitchen appliances.
I would recommend this to a friendLove this refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new Samsung side by side refrigerator, freezer has a lot of storage
I would recommend this to a friendSamsung smart fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice fridge. Made and packed really well. The quick start guide was especially helpful
I would recommend this to a friendSamsung refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So happy with my purchase excellent fridge large capacity
I would recommend this to a friendfrudge
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellen product good quality excellent customer dervice
I would recommend this to a friendGreat camara, excellent screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great camara, excellent screen but the freezer is little.
I would recommend this to a friendWonderful refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good and the sound quality is pretty good. Love listening to music on it when cooking.
I would recommend this to a friendHope it keeps working
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1st one delivered ...touch pad did not work. 2nd one seems to be pk ...so far
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate the review about the refrigerator, HertinaH.
Should you need support with the unit, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought this last month and loving it already Amazing quality
I would recommend this to a friendSamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the product easy to purchase online and easy fast delivery
I would recommend this to a friendBuy this fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a really good fridge it’s really modern and I like it
I would recommend this to a friendGreat. Does so many things
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome. Easy to learn the system love it. Highly recommend
I would recommend this to a friendTouch Screen Doesn't Work
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.touch screen isn't working properly from day 1. It moves around on it's own.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Navigating through the control panel adequately is such a fantastic experience. Let us help!
Whenever you have issues with your refrigerator panel or Family Hub screen, like when it's not changing temperature, the good news is that the refrigerator will maintain the temperature and other settings it last had, so your food doesn't spoil. Troubleshooting the issue with your panel may be as easy as turning off Child Lock or cycling the power. Below are the links to guide you.
The refrigerator panel or touch screen is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01202605/
Power Cycling the Screen on Your Family Hub Refrigerator:
https://www.youtube.com/watch?v=zpze25WkX4M
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145640909) to help our team pull up your information when you message us.
Thank you!
-Angelica
- Cons mentioned:Water dispenser
Bad ice maker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t make enough ice . The family hub also not working well
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Liz66! I'd like to help with this! I have this link (https://bit.ly/318JLqE) that has what steps to take if the ice maker is not working properly. ^Jecca
Very very poor support from Samsung they need to b
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this thing until I put my groceries away and an hour and a 1/2 later it went from 35ﾟ to 60ﾟ degrees 54 days out of warranty I contacted Samsung and was informed that I was going to have to pay for a service call even though LG offers a 10 year warranty on things like refrigerators I will never buy another Samsung product again I am going to trade in my piece of crap Samsung S21 phone my piece of crap Samsung tablet and I'm going to get rid of this piece of crap Samsung refrigerator Because Samsung the company is a big whopping piece of crap
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jacque,
Thank you for bringing this to our attention. We apologize for the inconvenience of having a problem with the temperature of your Samsung refrigerator. We are saddened that it is out of warranty.
You can check this Samsung refrigerator troubleshooting guide for cooling issues.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001027/
We like to inquire further about your concern with your Samsung refrigerator.
If you could please reach out to us directly on the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You can use this reference number 1144843295 and it will help our team pull up your information.
Thank you for choosing Samsung, and have a great day!
^Rainly
do not buy this!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this!!!!! i purchased a few months ago and had 2 issues already. ice maker damaged then an error code that causes it to stop working and they will not come out to fix for over a week!!!! its cute and all but that is NOT worth it. stay away from samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello cris ,
Thank you for sharing your experience with us regarding your refrigerator ice maker and we do apologize for any inconvenience this may have caused you.
I recommend following the steps in this link to help you with this issue.
Thank you for sharing your experience with us.
Ice maker is not working
There are a few factors that can cause an ice maker to not work. If the ice maker appears to not be making any or enough ice, low water pressure or a faulty water filter may be to blame. When the ice maker makes small, cloudy, or clumped ice, it could be something as simple as a dirty water filter, low water pressure, or high mineral deposits in your water. In the event of a frozen ice bucket, some troubleshooting may be needed, and service may be required.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Test or reset your Samsung ice maker
Resetting your ice maker isn't something you'll typically need to do very often. In fact, the only time you should ever reset your ice maker is when you're not getting any ice, and even then, it's the last resort, after other troubleshooting steps which are more likely to resolve your issue. But if you want to check if your ice maker is working, it comes with a test button to check its function.
https://www.samsung.com/us/support/troubleshooting/TSG01207806/
For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
- Reference ticket number: 1144328228
^Ross
Not great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker broke right away- less than 2 weeks after installing. The freezer section is not even large enough to hold a frozen pizza in a box.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to know more about what transpires with the ice maker and the freezer section in the refrigerator, HeidiC.
We suggest contacting us via the options below to speak with a live representative to assist you better with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica