Customer Ratings & Reviews
- Model:
- RS22T5561SR
- SKU:
- 6397592
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the 21.5" touchscreen Family Hub for its innovative features such as kitchen organization, calendar, cooking plans, smart home control, voice assistant, and photograph slideshow. They appreciate the spacious interior, counter-depth design, and ease of use. However, some customers have concerns about the slow ice maker, fixed shelves, and limited warranty.
This summary was generated by AI based on customer reviews.
not a good fridge
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.decent fridge if only the freezer didn't stop working after 6 weeks. sucks having a brand new malfunctioning fridge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We can imagine the inconvenience of having a freezer that is not working. We are here to help you.
Please see the link below for the steps if the freezer is not cooling. Kindly watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung refrigerator.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146959321, which will help our team pull up your information.
^Rainly
Stay away
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen broke 1 day after the fridge was installed. Repair guy was rude and nasty. Just left without doing work, I’m left with non functioning product. Purchased it as a bundle from best buy in November. Received this fridge in March. Was supposed to get $400 in gift cards. Received $200.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We care about the refrigerator's betterment. Let's look into this immediately, OlegI.
It would be awesome if we could speak to you directly to assist you with the Hub screen further.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147024571, to help our team pull up your information.
To better assist you with the gift card and send feedback regarding your installation experience, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
^Chrystel
I don't have the product to even review yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am unable to rate due to me not even having the product just yet.
I would recommend this to a friendThe Screen Freeze
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen freezes somtimes. The shelves are adjustable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey maxmaster! I have this link (https://bit.ly/3iqBl4w) that can walk you through what to do if the Family Hub panel freezes. ^Jecca
I can’t to use
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t review , because I can’t to use , I’m waiting the new refrigerator , the first one have damage .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your questions or transfer you to your local store to follow up on the replacement unit for your fridge.
Have a great day.
-John
Absolute garbage design
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bottom crisper drawers make impact with the door and strip the coating. Terrible customer service wirh Samsumg in attemtping resolve any of this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Travis, sharing your experience with your bottom drawer matters. Allow us to help.
Here is a guide to help you if you need help closing your bottom drawer. Please click on the embedded word.
Refrigerator or freezer doors will not close
https://www.samsung.com/us/support/troubleshooting/TSG01001017/#middle-or-freezer-pull-out-door-on-the-refrigerator-does-not-close
Please see page 53 under the "drawer" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202001/20200128095509826/SBS_RS5300T_DA68-03958D-00_EN_MES_CFR_RS22T5561_AA.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147236648) to help our team pull up your information.
Have a great day.
^Camille
New refrigerator with bad freezer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this on June 1st and the freezer is not working. Contacted Samsung Support and as of today no resolution to this. Really poor product and support. Will return and will stay away from Samsung. Unless you need a really expensive tablet, don’t purchase this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Teodohi,
We are glad to know that you are using one of our Samsung refrigerators. Your satisfaction is our topmost priority and we apologize for the inconvenience of the refrigerator stopped cooling. In this matter, most cooling concerns can be resolved by adjusting refrigerator settings, proper use and care, inspecting and cleaning the door seals, or resetting the refrigerator.
I highly recommend clicking this link below for a basic troubleshooting guide:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
or
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
You may opt to watch a video to avoid future repairs:
https://www.youtube.com/watch?v=vWp2bnE3uhQ
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RS22T5561SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference Ticket number: 1144200409
Thank you for choosing Samsung. Have a great day.
-Trisha-
Horrible service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worse experience I had in awhile was giving the run around for over a month and still didn’t get the right one
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We know your disappointment with your overall experience with the service.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the built screen in there and i love every single thing abiut it. But I hatwd is that i already bought it 3 mintha ago and till now it has not been installed
I would recommend this to a friendTrash
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is trash brand new and is not working properly
No, I would not recommend this to a friendPoor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working 2 days after delivery, could not reach a live person at Best Buy for assistance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ChrisM! If you're still experiencing issues with the refrigerator, I recommend following the steps in this link: https://bit.ly/3iVNxKg. ^Jecca
- Pros mentioned:Overall performance
So far, so good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was hesitant to buy this refrigerator because of all the bad reviews, especially issues with the internet device in the door. Ive had it for about a month and its working great. It even keeps food cold. My only conplaint is that the shelves aren't adjustable. But, the price and look were right, its counter depth and it doesnt have handles that stick out so it check off all the boxes.
I would recommend this to a friend Samsung Side by Side with Touchscreen Hub
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrig seems well insulated and efficient with lots of adjustable settings. We like the touchscreen family hub for weather, family photos and internet access.
I would recommend this to a friend- Pros mentioned:Features
Beautiful
Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it my first time my life brand new refrigerator with computer, Nice and easy to do inside foods stuff comfortable...even look inside webcam on computer show my food stuffs. it is so cool... perfect condition cool system and freeze system...
I would recommend this to a friend Shucks. Right in the middle of satisfied
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ease of ordering and delivery timeframe, 5-stars. Product itself (new refrigerator), 2-stars. Customer service and adequate options to return product and get another one or receive a 10% discount in the form of a gift card, 4-stars. To not receive those same benefits after the 15-day grace period was over when we realized just a few days later that there were internal issues (later find out it was the mother board) that was causing our breaker to pop, 1.5-stars. I’ve ordered other appliances from Best Buy and have had great experiences so this is just a one-off situation I’m guessing. Shucks.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We are here for you anytime. To better assist you with this issue, please get in touch with the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to give feedback about your overall experience with your recent refrigerator purchase.
Have a great day.
-John
Best Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this refrigerator. My kids love the built in tablet.
I would recommend this to a friendLove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just got my refrigerator Friday and I love it so far. I wish my refrigerator was compatible with my IPhone so that I can stream movies from my phone and it want be a bad idea for Samsung to come up with Video chat and FaceTime on the refrigerator
I would recommend this to a friend- Cons mentioned:Water dispenser
faulty ice maker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was lied to from the sales guy that they fixed the ice maker with the new refrigerators The new ones are worse than the older models . we have had it repaired 10 times and they are coming back tomorrow to fix it. They dont tell you when you purchase that the ice maker is an accessory and they will not replace the fridge. Make sure you buy the warranty! I can’t believe they still sell them. What a scam!
No, I would not recommend this to a friendBrand response from Samsung
Posted .JoeS, we understand your frustration with your ice maker. We want to speak to you directly to provide support and discuss what options we can offer to fix your ice maker.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147279887) to help our team pull up your information.
Have a great day.
^Camille
- Cons mentioned:Water dispenser
Ice maker is slow and broke after a year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker makes tiny cubes and takes forever to make ice. The motor gets jammed all the time abs broke after a year and samsung no longer makes replacement parts. Buyer beware
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Johnnyblu,
We understand how you feel about your fridge's ice maker. We're glad to help.
For the ice maker to operate properly, a water pressure of 30 to 120 psi (206 to 827 kPa) is required.
Here are some simple steps on what we can do for your ice maker: making tiny cubes and not producing enough ice. Please check out this link to help you. Kindly choose "the ice maker is making some ice but not enough" and "the ice maker makes small, cloudy, dirty, or clumped ice." Click on the embedded words and watch the video included.
The ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You can contact Samsung's official parts distributor to check for available motors for your ice maker.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m.–6:30 p.m. EST, Monday–Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose? recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146576751) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Great fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge and it been holding up pretty good i have 3 years with it
I would recommend this to a friend