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Customer Ratings & Reviews

Your price for this item is $2,199.99

Customer reviews

Rating 4.4 out of 5 stars with 242 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers find value in the 21.5" touchscreen Family Hub for its innovative features such as kitchen organization, calendar, cooking plans, smart home control, voice assistant, and photograph slideshow. They appreciate the spacious interior, counter-depth design, and ease of use. However, some customers have concerns about the slow ice maker, fixed shelves, and limited warranty.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-242 of 242 reviews
  • Rated 3 out of 5 stars

    Not again

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second fridge and Screen freezing after 2 years and we tried everything maybe not the best to get this model but maybe a newer one

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Door after 5 month got too much noise

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality too bad geek squad dont care protction is jock on best buy nobady buy protection because they dont care

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to raise feedback about your overall experience with them.

      Have a great day.

      -John Samsung