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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 1470 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 3.7 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers regard the 21.6 Cu. Ft. French Door Refrigerator as spacious, with an ideal size that accommodates their needs. They appreciate the French doors and bottom freezer design, as well as the ice maker and adjustable shelves. However, some customers have concerns about the noise it makes and the condensation that occurs inside the refrigerator.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 1,469 reviews
  • Rated 5 out of 5 stars

    Nice and compact

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good size for our kitchen and needs. Bottom freezer is perfect and easy for kids to grab frozen snacks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All is working fantastic & I couldn't be happier. Really loving this refridgerator!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No title

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge ok.a little small.should have gotten a bigger.

    I would recommend this to a friend
  • Cons mentioned:
    Noise

    Rated 1 out of 5 stars

    RUN!!! Do not buy this terrible product...

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 11 months of owning it (and being generally happy - it's noisy but stylish and spacious), I came home to a freezerful of ruined food, frost and ice built up over everything, water under the fridge. From searching online, I now see that the ice maker is apparently defective and the leaking water may have even damaged the electrical outlet in the basement just below the floor. Samsung customer service has been less than helpful so far. I've never owned a worse refridgerator and am very disappointed that Best Buy and Samsung continue to sell this.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We want you to have a working refrigerator, Arlene. Let's go ahead and have the fridge back up and working.

      A refrigerator is never completely quiet, even when it's new. In fact, new fridges may be louder as they settle into place. Still, noises from your ice maker or the compressor should never get so loud that it's interrupting a conversation. Please check these links for details.

      Understand the noises coming from your Samsung refrigerator
      https://www.samsung.com/us/support/troubleshooting/TSG01001032/

      What noises a refrigerator makes and why | Samsung US
      https://www.youtube.com/watch?v=cain2xjBCQE

      If your freezer is not freezing, or if your fridge or other temperature-controlled compartments (such as FlexZone) are not cooling, there are several options for fixing the problem and correcting the temperature. Please check these links for details.

      Cooling issues with Samsung refrigerator or freezer
      https://www.samsung.com/us/support/troubleshooting/TSG01001027/

      What to do if your refrigerator is not cooling | Samsung US
      https://www.youtube.com/watch?v=ogwmuhLH4G4

      Cooling Off mode (also known as Demo mode or Shop mode) will disable the cooling systems of the refrigerator and also disable ice making and the water dispenser. Please check this link for details.

      Samsung refrigerator shows OF OF, O FF, or scrolling bars
      https://www.samsung.com/us/support/troubleshooting/TSG01201784/

      To save energy and prevent potential cooling issues, noises, or leaks, your refrigerator needs to be level. Please check this link for details.

      How to level your Samsung refrigerator
      https://www.samsung.com/us/support/answer/ANS00062321/

      When your leftovers seem to go bad after one day, or ice cream is only good the first time you open the carton, it's a clear indication that the refrigerator and freezer temperature needs to be adjusted. Please check this link for details.

      What temperature should I set my Samsung refrigerator to?
      https://www.samsung.com/us/support/answer/ANS00080450/

      Trying to judge whether the refrigerator is cooling enough can be difficult, but the two most common guidelines are that the display will blink or show an error code if it detects something is wrong or food will be spoiling before its expiration date. Please check this link for details.

      Refrigerator, Freezer, or FlexZone is not cooling enough
      https://www.samsung.com/us/support/troubleshooting/TSG01001029/

      Moisture forms in the fridge when warm air enters through a door being left open, warm or hot items stored inside, or compartments not sealing properly. Please check this link for details.

      Frost forms in the freezer or refrigerator
      https://www.samsung.com/us/support/troubleshooting/TSG01109344/

      Many times when you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice. The most common place to see the water is at the bottom of the compartment, below the vegetable or crisper drawers. Please visit these links for details.

      Water leaks in a Samsung refrigerator
      https://www.samsung.com/us/support/troubleshooting/TSG01001852/

      How to prevent and stop water leaks from your refrigerator| Samsung USA
      https://www.youtube.com/watch?v=uU6XADBosVo

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1145565135) to help our team pull up your information.

      Thank you for being a valued customer of Samsung. Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Samsung refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge! The freezer is very cold and keeps our items perfect.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately I did not do my homework and after I bought the refrigerator, I found that Samsung refrigerators are the worst on the market. I was desperate for a refrigerator, and the Samsung was the only one available (obviously). Hopefully I get lucky with my purchase.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      Congratulations on your new Samsung Refrigerator. We are sure that you will enjoy this unit and all of its updates so there are no worries. Thank you for choosing Samsung. ^Brad Samsung

  • Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am in love this fridge. Fits perfectly well and does not require a big space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this refrigerator for apartment unit. Delivery was seamless and frig looks great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great in my kitchen, easy installation . It feels like ice takes forever but still is worth it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdily built; nicely designed interior shelving; very nice quality

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far, so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Look the look and design, but haven’t had it long enough for honest opinion

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new fridge and the installers that brought it to us were great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Budget Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great budget fridge, stainless always looks nice. Big plus is that is has icemaker inside

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    all the best features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a refrigerator that flushed. This one came closest to what I was looking for

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good refrigerator. The bad part about it was, the refrigerator had some scuff marks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic fridge/freezer. Looks great. Sales person was knowledgeable, friendly and patient with all of our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Refrigerator

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent refrigerator. Replace it once because of power surge.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works fine, kind of pricey...

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works great but this was a lot to spend on a refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well organized and easy access, we like the way you have total access to everything in the freezer

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey, we are delighted to know that! Thank you for the positive feedback. ^SuSu Samsung

  • Rated 5 out of 5 stars

    Small Refridge Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for small spaces while adding space within the deep storage of the fridge.

    I would recommend this to a friend