Customer Ratings & Reviews

This looked good on paper. None in store to see firsthand. Hard to buy without seeing. We are space constrained with a wall on one side of the fridge. Beware that the handles bow way out (not necessary) and do not let us open the door all the way on the wall side. Handles could have been straightened like my previous fridge. That would allow opening it all the way on a wall side. Disappointed in quality of drawers. Rollers were cheap plastic wheels. I expected more for a fridge costing over $1400. My old fridgge had aluminum slides and wheels. It lasted for 15 years. I doubt the Samsung wheels will last 5 or 6 years. And I bet I have to buy the whole drawer to get them fixed. Otherwise, it is good buy when compared to similar units. We did not want to lose space for the ice maker. We don't use it. This Samsung has a small ice maker space need. That is a plus if you want freezer space instead.

I would give this refrigerator no stars if possible. Unfortunately, we had very few choices during the Covid shortage. It worked fine for the first year. During the second year, it started making very loud fan noises that stopped when the doors were opened but functioned normally otherwise. We are now in the third year. The icemaker has failed completely and it is now making a new grinding noise in addition to the old noise. While Samsung is now well known for defective ice-makers, they have refused to provide any assistance for a known defect. Don't trust the good reviews. Most things work well initially. PLEASE PAY ATTENTION to reviews that speak to long-term reliance. There are not many for Samsung refrigerators.

Realized after our old refrigerator went out that we needed a slim size for our space. Found this very stylish and updated 3 door Samsung refrigerator at Best Buy. Ordered online on Saturday and it was delivered on Monday as scheduled. The installers were very polite and even removed our old non-working refrigerator. Modern stainless steel finish and quiet running motor. Great buy at Best Buy!

The product listing describes Samsung's French Door refrigerator model RF220NCTASR as 21.6 Cu Ft. with the dimensions of Height 65.38" x Width 29.75" x Depth 36.38", but those dimensions are for model RF221NCTASR not model RF220NCTASR as listed above. Model RF220NCTASR is actually 22 Cu Ft with the dimensions of Height: 66-3/4" x Width: 29-3/4" x Depth: 36-1/4" which doesn't fit our space. We had to turn back delivery and now we are without a refrigerator. Still waiting to hear back from Best Buy 2nd tier customer service. They promised to call back in the hour. They did not.

This is definitely a poor quality product. This fridge only ran for two and a half years. Right after mine stopped working, my brother who had similar brand also died on him. I will not recommend this product to anyone

Great Refrigerator!! Has everything I could ask for or want it a fridge for my condo unit. Has great accessibility, can fit a whole pizza in the freezer. Easy access to all items, the water filter is inside the door which makes the an additional stylish feature. Nothing really bad I can say about this fridge unless you didn't buy it on sale!! Which was a mistake on your part! Best fridge I have owned and have been loving all of Samsung's products! Very advanced and stylish products!!

it has worked fine. just things are starting to crack

Purchased this in 2020 during the pandemic. Seemed like a decent refrigerator. In 3 years of ownership I had to have it repaired 3 times. Twice for the fridge part not cooling, wound up being the little blend door piece that directs air from freezer to fridge. Last time the condenser died. So a $1500 fridge lasted less than 3 years before becoming unserviceable, yes unserviceable, the repair company said they don't even bother replacing compressors on Samsung fridges. Only good news was that Geek Squad wound up giving me a complete refund on the fridge since it was not repairable. If you are going to buy a Samsung appliance make absolutely sure you buy the extended warranty, you will need it!!! Side note, Geek Squad was very helpful in getting someone out to diagnose it and then refunding me my money via store credit when it died.

Samsung ice makers are notoriously bad, and this is no different. The fridge and freezer work fine, but the ice maker is a loud nightmare when it decides it wants to quit working. Samsung support is very difficult to maneuver.

I bought this in July of 2020. It’s October of 2024 now. Today my fridge stopped working - it has power but nothing is cold. Threw out a fridge full of spoiled groceries. Four years is not long enough. Also about a year ago the ice maker arm broke with normal use. Never again.

Went with the french door and was able to get it delivered the next day!

Nice fridge,lots of shelving combinations.quiet and looks great. Henry J

I have purchased multiple Samsung Refrigerators, this is the first one that I have had problems with. I bought this refrigerator and it would not cool below 50 degrees. I lost food and Best Buy replaced it with a new one. This one keeps food sometimes below 40 degrees and sometimes as high as 42 degrees. I am taking measurements using a kitchen thermometer in a full gallon of water which I leave in the refrigerator. This refrigerator I understand blows cold air into the freezer and from there into the main area of the refrigerator. Most of the Samsung French Door Refrigerators are "Twin Cooling" with the cold air going directly into each area. Based on my experience I would only purchase a larger refrigerator with this "Twin Cooling" feature. I have had multiple repair people from Best Buy and Samsung and they have not been able to improve the refrigerator performance. I had requested a different refrigerator within the time period to request a change and was told that it was up to the manager and that they would not replace the refrigerator. I have never bought a new refrigerator and had it not be able to keep food cold. My 15 year old refrigerator actually froze some food sometimes, which is something that I would not be able to do with this refrigerator and I am lucky if food is below 40 degrees.

This product was subpar quality. I had the refrigerator for 14 months when it stopped working. It was repaired and 3 months later the same problem occurred again. There was some problem with a fan in the refrigerator part. The freezer never stopped working but it was the exact same issue both times in the fridge. Ended up having to have it replaced.

Product is not 2 months old and noticed scratches at the handles from normal opening and closing of the doors and called and Samsung nor Best Buy could do anything except say it was cosmetic and no one could do anything

Great refrigerator for small spaces lots of room inside .Good looks and quality it is year old and no troubles

Very Good Product. I Love it. So far so good. I should have gotten this type of refrig freezer years ago.

Pros: looks nice, maintains good temperature Cons: flimsy shelf in door broke after a few months of use., you have to force the main shelf out for cleaning at risk of breaking something, the vegetable drawer is made of two pieces of clear plastic with gaps between the front and sides where food can get lodged. the only way to clean it is to separate the front from the rest of drawer but it is brittle and started to crack when I tried to seperate the front. I had to heat it in the oven to make the plastic soft enough to un snap the front for cleaning. The drawers are difficult to slide out for cleaning. You have to push hard on the doors to close them and the refrigerator shakes. It is hard to access food in the drawers. Would not recommend this refrigerator and I would be hesitant to buy a Samsung again.

Drawer shelves cracked under normal use and it cost $80 to replace. Ouch! No the unit is again making loud noises and sounds like it is about to explode. Unit is not three years old. Guess another expensive service call. My last frig worked great for over ten years and was still working fine when I sold the house. Not expected to have these problems with an expensive appliance that should last a long time.

When we purchased this in store, you could now see the sides. Was thinking we purchased a stainless steel unit. When it was delivered, its painted on the sides. Very disappointing!