Customer Ratings & Reviews
- Model:
- RF220NCTASP
- SKU:
- 6973498
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 3.7 out of 5 stars
Customers are saying
Customers regard the 21.6 Cu. Ft. French Door Refrigerator as spacious, with an ideal size that accommodates their needs. They appreciate the French doors and bottom freezer design, as well as the ice maker and adjustable shelves. However, some customers have concerns about the noise it makes and the condensation that occurs inside the refrigerator.
This summary was generated by AI based on customer reviews.
Junk don’t buy!!!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In less than 2 years this has failed twice. It just stops cooling in the refrigerator section. Freezer keeps working. Fixed under warranty after 10 months. New main board and fan unit. Tech said this happens all the time. Will never buy another Samsung. Look at the web. Class action suits and no action by Samsung to make good on these junk refrigerators.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mark,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
^Charles
Poor quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the product is shockingly poor. I wish I’d returned it. The insulation seeped out of the seams in various spots, the doors are uneven, one of the holes for screws that the handles attach to was deformed, which prevented the screw going in all the way. A year on from it being delivered, one of the brackets for a lower draw cracked into twenty pieces, just from normal use. I'd never purchase a Samsung refrigerator again.
No, I would not recommend this to a friend- Cons mentioned:Noise
Not happy
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this refrigerator for 1 year and now it is making a horrible loud humming noise.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I see you are experiencing sound issues with your Samsung Refrigerator and understand how annoying that can be. I would like to help find the sound and resolve that. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
If you need any further assistance, please do not hesitate to reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143424793. We thank you for being a part of our Samsung family. ^Brad
Terrible product
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product the cooling has broken down and now I have to wait two weeks with Samsung so that they can fix my refrigerator. All my food has spoiled, I was also told by the repair man that these fridges come built bad., and even though they will fix it it will continue to have this problem with the cooling
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Charlie! Thank you for taking the time to share your experience with us. We are sorry to hear you are in need of a repair for your refrigerator however we are happy to know that you're on your way to having the unit work as designed.
If you happen to need further assistance after your repair, please cont our support team at Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513 using ticket number: 1143581778
Thank you for choosing Samsung. ^Nic
unbelievable, because of best buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.took five attempted deliveries to get. lies. miss information, and impossible to get ahold of anyone. spent at least and hour on hold 10 times after being told it would be less than three minutes. complete incompetance. worst csutomer experience since 2006 and that was with you, best buy when i spent 20,000 dollars and work was never completed. i am sure the refridgerator is great, but best buy is not
No, I would not recommend this to a friendSmall
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No bad Unless you want a hobbit fridge Not fit for usual fridge openings
No, I would not recommend this to a friendNa
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the worst experience ever!! First I had order both my refrigerator, washer and dryer but my order kept on getting pushed back with no notice or explanation to why!! So I canceled my washer and dryer and just ended up with the refrigerator which I had to place to put my food and my kids food. I had to go get a small one for the meantime till I got my actual refrigerator!!
No, I would not recommend this to a friendNOT HAPPY AT THIS TIME.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge was replacing a 30+year refrigerator that worked fine w/o a problem. I give 1 star because after 3 weeks of pyrchasing this Samsung, it stopped working. Best Buy is replacing item, but have to wait 4 days after the malfunction. Will wait and see how 2nd refridgerator functions. For $1500, I dont think anything should break within 21 days.
No, I would not recommend this to a friendDon't know have not got it yet
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still waiting on it to come in I need it really bad to.
I would recommend this to a friendUpset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered... fit in spot... like salesman said... but left door didn't open... salesman assured me it would... 3 weeks w 1/2 door opening... not happy with Best Buy... AT ALL... 4 purchases in one shot and 2 failures...
No, I would not recommend this to a friendDO NOT BUY
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two door shelf fronts and a drawer front has broken off! Brittle cheap plastic. When called, they said it was not possible. Owned for 2 years and the rest will probably break too. Do yourself a favor and buy a different brand! I no longer buy Samsung anything!
No, I would not recommend this to a friendDented
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice had a dent in the fridge wasn’t refunded any amount
No, I would not recommend this to a friendIce maker stopped working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One month past the warranty, the freezer stopped making ice. Very disappointed. I know the ice makers on refrigerators are the first to go but for the amount of money this was, I would expect it to work for more than 13 months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and bringing this to our attention. I understand you're having an issue with your ice maker as it does not make any ice after 13 months of use. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001012/ to guide you on the issue. Just click on "Samsung ice maker is not making any ice" for the troubleshooting steps.
You can also watch the video on this link https://www.youtube.com/watch?v=EsbHtpc1ak4 for tips on how to maintain the ice maker in your Samsung refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144565373.
-Noraina
No one is calling me back.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this refrigerator. The men put it in the kitchen and plugged it in and put the handles on. they left. The waterline was not connected. I called several times. I texted. I emailed. What can I do to have someone check the refrigerator and check the water. What can I do? What can I do?
No, I would not recommend this to a friendSounds like a chainsaw
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 years in and the blower fan sounds like a chainsaw and seems to run a lot. After looking at some issues online seems it is having a problem defrosting. Need to call for service and update this post.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for bringing this to our attention. We appreciate you informing us that your Samsung refrigerator's blower fan sounds like a chainsaw and seems to run a lot. We apologize for the inconvenience and will gladly look into this for you.
Here are the links to the troubleshooting steps to try when your Samsung refrigerator is noisy.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.youtube.com/watch?v=cain2xjBCQE
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF220NCTASP/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144800349
Thank you, and stay safe!
-Angelica
Samsung appliances are garbage
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'd give it zero stars if I could. This thing just crapped out after barely 2 years of moderate use. The Samsung range I bought at the same time also died a few weeks ago. Samsung is garbage
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We appreciate your review of your overall experience with the performance of your Samsung refrigerator, and we'll be glad to look into this for you.
To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144987859) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Waiting 6 weeks for service on new unit.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in April. It is now September seeing a total unit failure. "Support" first had me wait 2 weeks and not getting an email that the wait period is unknown (likely to be another month.) DO NOT BUY SAMSUNG THROUGH BESTBUY.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I see you are scheduled for service on your Samsung Refrigerator and notice you are having trouble with service times. We are here to help you via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143770930. We thank you for being a part of our Samsung family. ^Brad
Pandemic lasted longer than the fridge
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died after 7months. As a former employee of Samsung this is completely heartbreaking. The product is inferior in all aspects and is not what should be expected from a manufacturer of this size.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
Thank you for your honest feedback and we hope you are in good health. We are saddened to know that your refrigerator isn't up to your standards. Feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
Please click on the link below to assist and resolve your refrigerator issues.
https://www.samsung.com/us/support/search/?query=refrigerator+or+freezer+is+not+cooling+enough&referrerPageUrl=https://www.samsung.com/us/support/
Your refrigerator is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period of:
One (1) year parts and labor.
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing).Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only.
Please click on the link below for complete warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF220NCTAWW/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144236468
Leo
Poor installation and this is not what we ordered
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator was installed and the handle is loose and when purchased we were shown a model with a water dispenser inside the door but this unit does not have water. Deliberate switch?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Your Reference Ticket Number: 1144629660
Thank you, and stay safe!
-Angelica
Don't do it!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst refrigerator made. It went out within 6 months or buying it. Spoiled all my food. Please don't buy this brand, stick to LG.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Monica, we know how frustrating it can be when you purchase a refrigerator and it does not meet your expectations. You are a valued customer and your experience matters to us. We would love the opportunity to speak with you regarding this matter. Please reach out to our support team on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143086787) and it will help our team pull up your information. We look forward to hearing from you. ^Lena