Customer Ratings & Reviews
- Model:
- RF220NCTASR
- SKU:
- 6331441
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 3.7 out of 5 stars
Customers are saying
Customers regard the 21.6 Cu. Ft. French Door Refrigerator as spacious, with an ideal size that accommodates their needs. They appreciate the French doors and bottom freezer design, as well as the ice maker and adjustable shelves. However, some customers have concerns about the noise it makes and the condensation that occurs inside the refrigerator.
This summary was generated by AI based on customer reviews.
Na
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the worst experience ever!! First I had order both my refrigerator, washer and dryer but my order kept on getting pushed back with no notice or explanation to why!! So I canceled my washer and dryer and just ended up with the refrigerator which I had to place to put my food and my kids food. I had to go get a small one for the meantime till I got my actual refrigerator!!
No, I would not recommend this to a friendNOT HAPPY AT THIS TIME.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge was replacing a 30+year refrigerator that worked fine w/o a problem. I give 1 star because after 3 weeks of pyrchasing this Samsung, it stopped working. Best Buy is replacing item, but have to wait 4 days after the malfunction. Will wait and see how 2nd refridgerator functions. For $1500, I dont think anything should break within 21 days.
No, I would not recommend this to a friendDon't know have not got it yet
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still waiting on it to come in I need it really bad to.
I would recommend this to a friendUpset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered... fit in spot... like salesman said... but left door didn't open... salesman assured me it would... 3 weeks w 1/2 door opening... not happy with Best Buy... AT ALL... 4 purchases in one shot and 2 failures...
No, I would not recommend this to a friendDO NOT BUY
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two door shelf fronts and a drawer front has broken off! Brittle cheap plastic. When called, they said it was not possible. Owned for 2 years and the rest will probably break too. Do yourself a favor and buy a different brand! I no longer buy Samsung anything!
No, I would not recommend this to a friendDented
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice had a dent in the fridge wasn’t refunded any amount
No, I would not recommend this to a friendIce maker stopped working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One month past the warranty, the freezer stopped making ice. Very disappointed. I know the ice makers on refrigerators are the first to go but for the amount of money this was, I would expect it to work for more than 13 months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and bringing this to our attention. I understand you're having an issue with your ice maker as it does not make any ice after 13 months of use. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001012/ to guide you on the issue. Just click on "Samsung ice maker is not making any ice" for the troubleshooting steps.
You can also watch the video on this link https://www.youtube.com/watch?v=EsbHtpc1ak4 for tips on how to maintain the ice maker in your Samsung refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144565373.
-Noraina
No one is calling me back.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this refrigerator. The men put it in the kitchen and plugged it in and put the handles on. they left. The waterline was not connected. I called several times. I texted. I emailed. What can I do to have someone check the refrigerator and check the water. What can I do? What can I do?
No, I would not recommend this to a friendSounds like a chainsaw
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 years in and the blower fan sounds like a chainsaw and seems to run a lot. After looking at some issues online seems it is having a problem defrosting. Need to call for service and update this post.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for bringing this to our attention. We appreciate you informing us that your Samsung refrigerator's blower fan sounds like a chainsaw and seems to run a lot. We apologize for the inconvenience and will gladly look into this for you.
Here are the links to the troubleshooting steps to try when your Samsung refrigerator is noisy.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.youtube.com/watch?v=cain2xjBCQE
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF220NCTASP/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144800349
Thank you, and stay safe!
-Angelica
Samsung appliances are garbage
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'd give it zero stars if I could. This thing just crapped out after barely 2 years of moderate use. The Samsung range I bought at the same time also died a few weeks ago. Samsung is garbage
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We appreciate your review of your overall experience with the performance of your Samsung refrigerator, and we'll be glad to look into this for you.
To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144987859) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Waiting 6 weeks for service on new unit.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in April. It is now September seeing a total unit failure. "Support" first had me wait 2 weeks and not getting an email that the wait period is unknown (likely to be another month.) DO NOT BUY SAMSUNG THROUGH BESTBUY.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I see you are scheduled for service on your Samsung Refrigerator and notice you are having trouble with service times. We are here to help you via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143770930. We thank you for being a part of our Samsung family. ^Brad
Pandemic lasted longer than the fridge
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died after 7months. As a former employee of Samsung this is completely heartbreaking. The product is inferior in all aspects and is not what should be expected from a manufacturer of this size.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
Thank you for your honest feedback and we hope you are in good health. We are saddened to know that your refrigerator isn't up to your standards. Feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
Please click on the link below to assist and resolve your refrigerator issues.
https://www.samsung.com/us/support/search/?query=refrigerator+or+freezer+is+not+cooling+enough&referrerPageUrl=https://www.samsung.com/us/support/
Your refrigerator is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period of:
One (1) year parts and labor.
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing).Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only.
Please click on the link below for complete warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF220NCTAWW/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144236468
Leo
Poor installation and this is not what we ordered
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator was installed and the handle is loose and when purchased we were shown a model with a water dispenser inside the door but this unit does not have water. Deliberate switch?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Your Reference Ticket Number: 1144629660
Thank you, and stay safe!
-Angelica
Don't do it!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst refrigerator made. It went out within 6 months or buying it. Spoiled all my food. Please don't buy this brand, stick to LG.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Monica, we know how frustrating it can be when you purchase a refrigerator and it does not meet your expectations. You are a valued customer and your experience matters to us. We would love the opportunity to speak with you regarding this matter. Please reach out to our support team on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143086787) and it will help our team pull up your information. We look forward to hearing from you. ^Lena
Condensation build up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water build up in the center front rubber seals along the French doors. BB will be delivering a new one on 9/1/20. It appears to be a factory defect. I hope I get a non defective replacement.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are concerned about condensation in your new fridge. I have some information that will explain and help with your new unit once it is replaced. Please see link below:
http://www.samsung.com/us/support/troubleshooting/TSG01001891/
Thank you for choosing Samsung. ^Brad
Junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker didn't work. Freezer door handle comes off randomly once every week. Was not happy or impressed with this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I'd like to help with this, Beecher! You can use the information in this link (https://bit.ly/3bNslDM) to tighten the door handles so they are not loose or falling off. ^Jecca
air leak from french door
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the few kinds fits in our small kitchen. Like the style and capacity, although there is a gap between left and right french door seal causing cold air leak.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I can help you with your situation regarding your Samsung Refrigerator leaking cold air. First you will need to check and make sure the unit is slightly tilted backwards. This means that the two leveling legs in front should be extended and the rollers will not be touching the ground. Second, Make sure that the left door is always closed before the right so that a proper seal can happen. Third, make sure that your eco mode is turned off. This will allow your unit to seal better. If you are still having issues with your unit, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number #. We thank you for being a part of the Samsung family. ^Brad
- Cons mentioned:Noise
Noisy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NOISY: I purchased this refrigerator because I am putting my house on the market and stainless steel is the standard today. I wouldn't have bought it otherwise. I read the reviews stating it was noisy and wouldn't have bought it if I'd planned to stay in my house. The reviews are correct, it is very noisy, constantly emitting a low range hum. About once an hour for 10 min or so, the noise gets louder with higher frequencies mixed in. The sound is bothersome and if I was in something like a studio apartment, I would not be able to sleep. APPEARANCE: The look is just okay for me, it's rather shiny. It is NOT stainless steel on the sides, instead it is gray -- you can't tell from the photos. SHELVES: The shelving placement is annoying with few options - I don't know where you would put something like a gallon jug of milk or a bottle of wine. I don't think you can fit a regular size frozen pizza in the freezer. My old fridge was just as small and I could fit normal items such as wine and pizzas in it without issues. If I was buying this for me, I would have kept looking for something with better features.
No, I would not recommend this to a friend how do samsung refridgerators have good reviews?
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am disgusted with this unit. broken twice in 8 mo.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
We appreciate your review of your experience with the fridge. I completely understand your frustration.
We like to inquire further about your unit so we can assist you better.
Please feel free to get back to us via the following options for further assistance:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide them with this number 1144913101 to help our team pull up your information.
Have a great day.
^Chrystel
Trash
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy is garbage and all there ptoducts break within a year so stay away.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Hirribke,
I see that you are experiencing some issues with your Samsung Refrigerator and I would like to make sure that you have the best experience with your appliance. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143272577. We thank you for being a part of our Samsung family. ^Brad