Customer Ratings & Reviews

Great counter depth fridge! Looks great and no problems so far.

This Samsung side-by-side refrigerator is the perfect replacement for a 25 year old built-in that finally failed. With some build out to fill in the space around the fridge, it looks perfect in my white kitchen. Was happy to find a quality product with lots of well-organized inside space in white to match the kitchen cabinets.

The fridge is beautiful! We had an old fridge and it was starting to spoil our food because it wasn't holding a good temperature. This one is amazing! And it tells you what the temperature of the fridge and freezer are on the display. The only thing we have noticed is that it makes a weird screech type noise while making the ice. Other than that it's just perfect.

A lot of space in both sides of this refrigerator.

I will be calling for service. The ice dispenser does not work. Let's see if anyone reads this and follows up.

Not too big and not too small. Fits perfectly without sticking out too much. I returned 2 before we settled with this one. The 1st one was huge and didn't have enough space for it. The 2nd one was too small and hardly had any room inside. But this one solved both problems. I must say 3's a charm with this fridge.

Purchased this fridge while doing a kitchen remodel. went perfectly into spot. Counter measurement depth is perfect. Worked well for 18 months, then developed a (not) cooling issue. Had Geek Squad correct issue. Defrost system was the culprit. Worked well again for another 12 months. Did the exact same thing. Keep in mind that while it's not working, food is spoiling and items are no longer frozen. process took 4 days for a tech to be scheduled and come out. Very frustrating. IMO Samsung made a poorly designed cooling and defrost system. It's amazing how we had refrigerators back in the day that never had issues and would run for 10 years without a problem, and then you just unplug it, break up the ice built up around the coils, and plug it back in. Beware of this issue before you buy this fridge.

Keeps the food fresh for a long time, nice looking, good space arrangement. Freezer compartment a little small.

Very happy with this purchase! Counter depth a must.

This refrigerator meets all of my families needs and is a very good value. It offers a lot of features for the price.

Liking it so far but only have had it for about a month. Seems like a great refrigerator for the $ spent, I couldn't find anything close to price and quality that was counterdepth.

Good interior size for cabinet size refreg Not happy about the leaking water and ice dispenser!

I've owned this refrigerator for about a month and purchased it to replace an older GE that was too noisy. My only needs with a refrigerator was that it cooled properly and that it was quiet (and not necessarily in that order). I am extremely sensitive to noise invading the tranquility of my home, so I'm going to start with noise because that's the part I researched the most as I was searching for a new refrigerator... Noise: This refrigerator is easily the quietest I've tried out. My old GE was always a bit loud, but it was just the sound of the fan. I had to turn up the TV in the living and even the bedroom sometimes when it turned on. I couldn't even hear the pool pump outside the kitchen window when this thing ran. I have an open floor plan with tile everywhere, so acoustics are a problem. The old refrigerator didn't bother me much until it started to make some vibrating noises and tones which couldn't be fixed or muted. Drove me crazy, so it was time to make a change which wasn't as easy as I thought. I started off trying two LG French door models. Both sounded like crickets in the house with the compressor. And they tended to make some high pitch whines sometimes. So I tried a Maytag top freezer. Same cricket sound and low hum. Lastly, some appliance experts told me that Kitchenaid made very good and quiet refrigerators. So I tried a French door model of that brand and had the same problem with the compressor sounding like crickets. This one also made very loud whistling sometimes, so loud that it awakened me from another room and I had to unplug it. When I say these compressors all sounded like crickets in the house, I mean I could hear it in most rooms. My wife, who didn't mind the old GE, was even bothered by the noise from these new compressors. I visited a friend who purchased the same LG model I sent back and it annoyed me the entire time I sat in his living room, but he couldn't hear it. I'm not sure of another way to describe the sound. This Samsung refrigerator does make a similar sound from the compressor, but it isn't nearly as loud as others I've tried. I put acoustic padding on the wall behind it and on one side in the alcove where it sits and I cannot hear that crickets sound unless the house is perfectly quiet and I listen for it specifically. Even then, it's difficult. Other Noises: No, it's not silent. No refrigerator is. There is a medium pitch tone just from the motor running. I can only hear it when it is very quiet in the house, and yeah, it bugs me a little bit, but it's really not loud and isn't a big deal. I cannot hear this refrigerator at all when the pool pump is running outside, or if just the central air is running, or even just a ceiling fan is running in the living room. And that includes not being able to hear the soft tone. Not being able to hear a refrigerator over fairly quiet ceiling fan is quiet enough for me. It also sometimes makes some gurgling and popping noises which I understand is just the refrigerant. It's not noticeable unless I'm standing next to it listening for it (which I had been doing for the first few days I owned it). Yeah, the ice maker makes noise when it fills and dumps and that can easily be heard over other stuff in the house. Don't care. It's not that often and only for a few seconds. And it can be turned off. Design: I know side by sides aren't an efficient use of space, but I still prefer them over top freezers and french doors. I don't like having to bend down to get to the refrigerator with top freezers. And I don't like french doors where I sometimes have to open the OTHER door to get to what I want. And pull out freezers where stuff is just dumped in are not great in my opinion. This one uses space better than most side by sides I've seen. With only two in our household, it's plenty of space and we haven't come close to using it all. Still more space than our old top freezer. Shelves/Drawers: There are plenty of adjustable shelves in the refrigerator and freezer and in the doors. Two of the door bins can hold gallon jugs. Much more room than I'll ever need for gallons or 2 liter bottles. One of the shelves in the refrigerator can turn into a half shelf by pushing the front part back underneath to allow space for taller items on the lower shelf. I like that it doesn't use wire racks in the freezer, but rather tempered glass. Of course, it looks foggy when the door is opened sometimes, but no big deal. I didn't like the wine racks and pulled those out though. I didn't have a use for them and they just took up space for me. The refrigerator has 3 large drawers and the freezer has 2. None of them slide out all the way which is my only complaint with the design. But this really isn't an issue for me and they can be pulled out beyond the track to be removed. Larger items can fit in these bins if they are pulled beyond the limit of the track. Aesthetics: - The stainless steel looks nice in our kitchen and is easy to clean with Wymans wipes. The door handles are sleek looking. - The lighting inside is fantastic. There are lights at the top in the front and all the way down the back (in both refrigerator and freezer) so that every shelf and bin is well lit. It's not theater lighting that I'm seeing in some new refrigerators, but who wants their cottage cheese lit up and displayed like an expensive art piece? The lighting in this model does the job. - The front display in the door over the ice/water dispenser is a pleasing blue and the chimes when the buttons are pressed are nice. The door chime is also non-intrusive when the door is left open too long. - The sides are a dark grey which I prefer over black. - The doors are very easy to open and close. Performance: - The ice maker on this fills up faster than my old GE. I don't know if it would be considered better than average or not, but it works fine. - The ice dispenser will dispense cubed or crushed ice. The crushed isn't completely crushed, but rather more like chipped ice. I didn't think I'd ever use the crushed option, but I'm finding I like it better. The cubes are crescent shapes and a little smaller than the crescent ice in my old refrigerator. - Sometimes when choosing cubed ice after using crushed, it will still sound like it's trying to crush more ice and will send out more crushed ice for a little while. - The water dispenser works fantastic. On the first day, it was dripping quite a bit after dispensing, but it hasn't done it since. Water comes out a fast and doesn't spray. There might be one drip afterwards. And the water tastes great with the filter. - The button that the cup presses against works well and can be pushed with a plastic/paper cup without crushing the cup. - When I first plugged in this refrigerator, it cooled in about 2 hours. The power freeze option definitely worked. I could see the actual temps drop faster. I haven't used it since first plugging it in. Even stocking the refrigerator and freezer doesn't cause a temperature rise for me. - The compressor sounds like it runs at different speeds. So sometimes it will make that very soft tone I mentioned and sometimes it won't. I've heard a lot of different noises from this refrigerator, but none of them loud or very bothersome. - I can't say if the energy savings option using the button on the front really makes any difference. So I leave it on. - The drip pan under the water dispenser is the same color as the stainless steel and doesn't hold a lot of water if you miss the cup. Overall, I would definitely recommend this refrigerator. I'm giving it 4 stars only because I wish I couldn't hear that soft tone at all, but this one still wins easily over any other in the noise area. And the issue with the drawers not opening far enough is my only other complaint. Otherwise, I am pleased with everything else with this model.

Better space accommodation inside: shelf spacing, drawers and smaller door storage makes it easier to open and close.

This is the second of these fridges purchased in 2 years- the first one required a $900 repair after 15 months. It made more sense to junk it. The sales staff was great with this purchase- an open box bargain. Four guys loaded it into my truck. Got the 5 year extended warranty this time. Can't hold Best Buy responsible for Samsung building a lemon. Their warranty had great features.

I am so thankful for this open box Samsung fridge. It works amazing and fits in my space perfectly!!!

The refrigerator was deliveried one day late due to delivery truck problem. But I was well informed. The frige functions well

I have had this refrigerator for about 3 weeks. I originally ordered another model that did not fit through my doorway. This one was my second choice only because of reduced size. It has worked out wonderful for us. Supreme quality item at this price point. Very pleased with this purchase.

We love our new fridge even though it wasn't our first choice. The one we wanted wouldn't fit, but we are very happy with the outcome. We had the best sales person you could ever hope for. He was very patient and took his time with us and he was very friendly and knowledgeable!!

Pros: Overall attractive appearance. Matches counter width nicely. Maintains temperature well. Cons: Low volume yet noticeable high & low frequency rattling sounds when the compressor and fan are running. Padding on compressor & fan mounts might fix this. Storage drawers only pull out halfway. A wider opening would be helpful. Storage drawers are composed of multiple and overlapping clear plastic segments with narrow gaps between segments that trap stray food particles. The trapped particles are unsanitary & unsightly, It's very difficult if not impossible to remove them by washing. I succeeded using a vacuum, but who wants to do that? A better solution would be factory heat sealing the joints to keep particles out. The ice/water dispenser LED light is useless except in a pitch black room. It needs a lamp upgrade, something putting out a minimum of 5x the lumens. If Samsung fixed these issues I'd give it 4 or 5 stars, until then the sloppy engineering only warrants 2 stars.