Customer Ratings & Reviews
- Model:
- RF23J9011SG
- |
- SKU:
- 4203900
Customer reviews
Rating 4.2 out of 5 stars with 965 reviews
(965 customer reviews)Rating by feature
- Storage Capacity3.7
Rating 3.7 out of 5 stars
- Quality3.5
Rating 3.5 out of 5 stars
- Design4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers admire the 23 cu. ft. Counter Depth 4-Door Refrigerator for its spacious interior, convertible compartments, and counter-depth design. Many appreciate the four doors and sleek design of the refrigerator. However, some customers have experienced issues with the ice maker and noise.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker performance
Rated 1 out of 5 stars
Garbage
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited for this flex 4 door fridge/freezer. Having the ability to use one side of the freezer as a crisper was an amazing thought and it worked out great! If only Samsung could have figured out how to make the most basic features of fridge/freeze work properly they might have had something great here. Alas they did not. This fridge is a nightmare. Parts must be made from bird bones, they snap at the drop of a can on the shelf. Roller wheels come off when the fruit drawer has fruit in it... And the ice machine...the ice machine... Worked fine for 4 months, then began dripping. Then began freezing up. We found repair forums, did that, worked again 4 months. Turns out this ice machine has been a problem since 2019 but they certainly didn't fix it in the newer models. Repairmen can't fix it. Samsung doesn't have a fix. We are stuck opening the ice machine 3-4 times a day to stop it from freezing over.
This review is from Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, tholt!
We are glad to know that you are loving the crisper drawer of your fridge. Allow us to assist you in getting your ice maker to function properly.
We will show you what steps to take to find the cause of the leak and hopefully keep it from happening again.
How to prevent and stop water leaks from your refrigerator:
https://youtu.be/uU6XADBosVo
Leaks from the dispenser, under the drawers, under the fridge, or other areas:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
If your ice bucket is stuck and won't come out, don't try to force it too hard. A little gentle wiggle should be all you need to shake it loose.
Ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Understanding ice clumps and other Samsung refrigerator ice maker issues:
https://www.youtube.com/watch?v=WHPiuBBUC2E
This guide will show you how to level your fridge and make minor leveling adjustments to avoid the wheels coming off:
https://www.samsung.com/us/support/answer/ANS00062321/
If you need to replace your refrigerator's shelves or drawers, you can visit samsungparts.com and search for your refrigerator's model code. All of the available parts will appear, and you can purchase what you need.
If you require assistance, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145240829) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
- Pros mentioned:Capacity
Rated 4 out of 5 stars
Lots of room
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spacious inside on both refrigerator and freezer side with option chiller for wine etc. if you don't want both lower sides to be freezer. A little hard to initially figure out due to buying open box with no instruction manual. Overall a good buy.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 4 out of 5 stars
Good Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator has worked well without any issues. Like the fact we can program the one compartment to be a freezer or refrigerator. I think the ice and water levers could be made of a higher quality material. Scratches easily and looks old.
I would recommend this to a friend - Pros mentioned:DesignCons mentioned:Fingerprint resistance
Rated 5 out of 5 stars
Very good frig so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the look and how it works so far, however not fingerprint resistant.
I would recommend this to a friendBrand response from Samsung
Posted .We appreciate the feedback, Nonis! ^Jecca
Rated 5 out of 5 stars
Best fridge ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like this refrigerator. The configurable compartment is very convenient. Now we can have frozen pizza and ice cream in our house at the same time, NO MORE LIVING LIKE A FUGEE FOR US!
This review is from Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
Bought this for our office - Very Cool Look!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the 4 panels, but the only drawback is that the ice maker is pretty small. I do like that we use one panel for leftovers only, keeps the rest of the refrigerator clean and fresh.
This review is from Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
I would recommend this to a friend- Pros mentioned:DesignCons mentioned:Ice maker performance
Rated 2 out of 5 stars
Ice Maker is a Deal Breaker
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the design of this fridge with bottom freezer being doors instead of a drawer, but the ice maker should be the deal breaker for anyone considering this refrigerator. It breaks constantly. We have Geek Squad out here every couple of months to fix the ice maker. It also does not have a meat or cheese drawer, which is more annoying than I thought it would be.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for taking the time to leave this review. We are pleased to hear how happy you are with the freezer design. Here are some links to help with the ice maker.
The ice maker is not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I also highly recommend visiting this link for the reference guide:
Test or reset your Samsung ice maker
https://www.samsung.com/us/support/troubleshooting/TSG01207806/
How to maintain the ice maker
https://www.youtube.com/watch?v=EsbHtpc1ak4
Please see the link to help you maximize the fridge space.
Tips for an organized Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00084845/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144925263) when you message us to help our team pull up your information.
Have a great day.
^Charles
- Pros mentioned:Design
Rated 5 out of 5 stars
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great and contemporary design. Ability to do separate temperature control.
I would recommend this to a friend - Pros mentioned:Size
Rated 5 out of 5 stars
Love my new refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was concerned about getting a smaller refrigerator when we purchased this one. I am really enjoying the split freezer on bottom. It is easier to organize than my old one that was larger. I can get more into it because of the layout. So glad I let my husband convince me to go smaller. It fits into my kitchen much better than my old one did.
This review is from Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
I would recommend this to a friend - Pros mentioned:Design
Rated 5 out of 5 stars
Love it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an amazing refrigerator! We love the 4 doors. We get tons of compliments when company comes over. Looks very RICH in our kitchen. The freezer portion is amazing! It is much more convenient getting access to freezer food. You can also convert 1 of the freezers to a refrigerator if you want to. We haven't had any issues with the ice maker and I use it a lot. Buy this fridge!
This review is from Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
So far loving it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had the refrigerator about a month and so far it's working great and looks great! Since it's counter depth it's a little low on space but that is to be expected. It is taller than the normal refrigerator so you gain some space there (but needed to remove cabinet to fit).
This review is from Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
I would recommend this to a friend Rated 3 out of 5 stars
Disappointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very expensive refrigerator and the options for counter depth are limited. It is impossible to keep clean, EVERY fingerprint shows and it is difficult to clean without streaks. The ice-maker is not great either, it takes a long time to fill up a glass of ice. But it hasn't run out of ice yet, so that is good. No meat/cheese drawer and the veggie drawers are small. We haven't used the bottom right quad as a refrigerator yet but I think this will be good for holidays.
This review is from Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi schurbet,
Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble cleaning the fingerprints on the refrigerator's surfaces and for the ice maker not working properly. We apologize for the inconvenience on this matter. Don't worry will surely notate your feedback about this matter for a better product in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
How to clean your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00079481/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23J9011SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144652511
Thank you for choosing Samsung. Have a great day.
-Trisha-
Rated 4 out of 5 stars
Dependable for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A French door Samsung for the this price is a great deal.
This review is from Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
I would recommend this to a friend- Pros mentioned:Design, Overall performance
Rated 5 out of 5 stars
Great Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great performing fridge providing fresh products and a great look to the entire kitchen.
This review is from Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Love the look!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked this look so much it’s my second one like it! It seems easy to organize even though I bought counter depth I’m not feeling like I lost as much space as I thought I would’ve felt. I do miss the show case door in the counter depth it does not have that. So I was disappointed but I’m getting used to it. It looks beautiful and sleek.
This review is from Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
I would recommend this to a friend - Pros mentioned:Design
Rated 5 out of 5 stars
Great looking; great working; nice digital readout
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was our first new refrigerator in nineteen years. We upgraded to modern. It looks great in our kitchen and has been easy to use. We love the external ice and water dispenser and the touch button control. I highly recommend this product. Best Buy also did a cost match and saved us $100 off their posted sales price and an eighteen month onterest free pay plan. Can't go wrong.
I would recommend this to a friend Rated 4 out of 5 stars
Great refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this refrigerator. The versatility of using one side of the bottom freezer as extra refrigerator space is brilliant. Fingerprints easily wipe off with just a paper towel. The only downside is the slow ice cube dispenser.
I would recommend this to a friend- Pros mentioned:Design, Size
Rated 5 out of 5 stars
Wonderful Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the refrigerator. Fits my space nicely. Love the 4 doors with freezer in bottom.
This review is from Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
I would recommend this to a friend Rated 4 out of 5 stars
Refrigerator
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a nice looking refrigerator only 1 thing I did not like is no handle to open and close , it’s pocket style door which mark finger prints very easy
This review is from Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless Steel
I would recommend this to a friend- Pros mentioned:Size
Rated 4 out of 5 stars
love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is pretty nice, if we had room in our house we would have gotten the larger one. My only complaint, which is very minor, is that the crushed ice does not crush very much.
I would recommend this to a friend




















