Memorial Day SaleEnds 5/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.2 out of 5 stars with 965 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.5 out of 5 stars

  • Design

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers admire the 23 cu. ft. Counter Depth 4-Door Refrigerator for its spacious interior, convertible compartments, and counter-depth design. Many appreciate the four doors and sleek design of the refrigerator. However, some customers have experienced issues with the ice maker and noise.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 965 reviews
  • Cons mentioned:
    Ice maker performance

    Rated 1 out of 5 stars

    Garbage

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so excited for this flex 4 door fridge/freezer. Having the ability to use one side of the freezer as a crisper was an amazing thought and it worked out great! If only Samsung could have figured out how to make the most basic features of fridge/freeze work properly they might have had something great here. Alas they did not. This fridge is a nightmare. Parts must be made from bird bones, they snap at the drop of a can on the shelf. Roller wheels come off when the fruit drawer has fruit in it... And the ice machine...the ice machine... Worked fine for 4 months, then began dripping. Then began freezing up. We found repair forums, did that, worked again 4 months. Turns out this ice machine has been a problem since 2019 but they certainly didn't fix it in the newer models. Repairmen can't fix it. Samsung doesn't have a fix. We are stuck opening the ice machine 3-4 times a day to stop it from freezing over.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Good day, tholt!

      We are glad to know that you are loving the crisper drawer of your fridge. Allow us to assist you in getting your ice maker to function properly.

      We will show you what steps to take to find the cause of the leak and hopefully keep it from happening again.

      How to prevent and stop water leaks from your refrigerator:
      https://youtu.be/uU6XADBosVo

      Leaks from the dispenser, under the drawers, under the fridge, or other areas:
      https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas

      If your ice bucket is stuck and won't come out, don't try to force it too hard. A little gentle wiggle should be all you need to shake it loose.

      Ice bucket is stuck or has a block of ice:
      https://www.samsung.com/us/support/troubleshooting/TSG01001791/

      Understanding ice clumps and other Samsung refrigerator ice maker issues:
      https://www.youtube.com/watch?v=WHPiuBBUC2E

      This guide will show you how to level your fridge and make minor leveling adjustments to avoid the wheels coming off:
      https://www.samsung.com/us/support/answer/ANS00062321/

      If you need to replace your refrigerator's shelves or drawers, you can visit samsungparts.com and search for your refrigerator's model code. All of the available parts will appear, and you can purchase what you need.

      If you require assistance, please do not hesitate to reach us through the channels listed below:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1145240829) to help our team pull up your information when you message us.

      Thank you for choosing Samsung. Have a wonderful day!

      —Vannesa Samsung

  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Lots of room

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spacious inside on both refrigerator and freezer side with option chiller for wine etc. if you don't want both lower sides to be freezer. A little hard to initially figure out due to buying open box with no instruction manual. Overall a good buy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good Refrigerator

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator has worked well without any issues. Like the fact we can program the one compartment to be a freezer or refrigerator. I think the ice and water levers could be made of a higher quality material. Scratches easily and looks old.

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Fingerprint resistance

    Rated 5 out of 5 stars

    Very good frig so far

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the look and how it works so far, however not fingerprint resistant.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We appreciate the feedback, Nonis! ^Jecca Samsung

  • Rated 5 out of 5 stars

    Best fridge ever

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this refrigerator. The configurable compartment is very convenient. Now we can have frozen pizza and ice cream in our house at the same time, NO MORE LIVING LIKE A FUGEE FOR US!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bought this for our office - Very Cool Look!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the 4 panels, but the only drawback is that the ice maker is pretty small. I do like that we use one panel for leftovers only, keeps the rest of the refrigerator clean and fresh.

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Ice maker performance

    Rated 2 out of 5 stars

    Ice Maker is a Deal Breaker

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the design of this fridge with bottom freezer being doors instead of a drawer, but the ice maker should be the deal breaker for anyone considering this refrigerator. It breaks constantly. We have Geek Squad out here every couple of months to fix the ice maker. It also does not have a meat or cheese drawer, which is more annoying than I thought it would be.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and contemporary design. Ability to do separate temperature control.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Love my new refrigerator

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was concerned about getting a smaller refrigerator when we purchased this one. I am really enjoying the split freezer on bottom. It is easier to organize than my old one that was larger. I can get more into it because of the layout. So glad I let my husband convince me to go smaller. It fits into my kitchen much better than my old one did.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Love it!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing refrigerator! We love the 4 doors. We get tons of compliments when company comes over. Looks very RICH in our kitchen. The freezer portion is amazing! It is much more convenient getting access to freezer food. You can also convert 1 of the freezers to a refrigerator if you want to. We haven't had any issues with the ice maker and I use it a lot. Buy this fridge!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    So far loving it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had the refrigerator about a month and so far it's working great and looks great! Since it's counter depth it's a little low on space but that is to be expected. It is taller than the normal refrigerator so you gain some space there (but needed to remove cabinet to fit).

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointment

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very expensive refrigerator and the options for counter depth are limited. It is impossible to keep clean, EVERY fingerprint shows and it is difficult to clean without streaks. The ice-maker is not great either, it takes a long time to fill up a glass of ice. But it hasn't run out of ice yet, so that is good. No meat/cheese drawer and the veggie drawers are small. We haven't used the bottom right quad as a refrigerator yet but I think this will be good for holidays.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi schurbet,

      Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble cleaning the fingerprints on the refrigerator's surfaces and for the ice maker not working properly. We apologize for the inconvenience on this matter. Don't worry will surely notate your feedback about this matter for a better product in the future.

      For future reference, I highly recommend visiting these links for basic troubleshooting steps:
      https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/

      How to clean your Samsung refrigerator:
      https://www.samsung.com/us/support/answer/ANS00079481/

      The ice maker is not working:
      https://www.samsung.com/us/support/troubleshooting/TSG01001012/

      Tips for an organized refrigerator:
      https://www.samsung.com/us/support/answer/ANS00084845/

      You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
      https://www.samsung.com/us/support/answer/ANS00079481/

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/RF23J9011SR/AA

      If assistance is needed, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144652511

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Rated 4 out of 5 stars

    Dependable for the price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A French door Samsung for the this price is a great deal.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Great Fridge

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performing fridge providing fresh products and a great look to the entire kitchen.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love the look!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked this look so much it’s my second one like it! It seems easy to organize even though I bought counter depth I’m not feeling like I lost as much space as I thought I would’ve felt. I do miss the show case door in the counter depth it does not have that. So I was disappointed but I’m getting used to it. It looks beautiful and sleek.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great looking; great working; nice digital readout

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was our first new refrigerator in nineteen years. We upgraded to modern. It looks great in our kitchen and has been easy to use. We love the external ice and water dispenser and the touch button control. I highly recommend this product. Best Buy also did a cost match and saved us $100 off their posted sales price and an eighteen month onterest free pay plan. Can't go wrong.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great refrigerator

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator. The versatility of using one side of the bottom freezer as extra refrigerator space is brilliant. Fingerprints easily wipe off with just a paper towel. The only downside is the slow ice cube dispenser.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Size

    Rated 5 out of 5 stars

    Wonderful Refrigerator

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the refrigerator. Fits my space nicely. Love the 4 doors with freezer in bottom.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Refrigerator

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice looking refrigerator only 1 thing I did not like is no handle to open and close , it’s pocket style door which mark finger prints very easy

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    love it

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is pretty nice, if we had room in our house we would have gotten the larger one. My only complaint, which is very minor, is that the crushed ice does not crush very much.

    I would recommend this to a friend