Customer Ratings & Reviews
- Model:
- RF23J9011SG
- SKU:
- 4203900
Rating by feature
- Storage Capacity
Rating 3.7 out of 5 stars
- Quality
Rating 3.5 out of 5 stars
- Design
Rating 4.0 out of 5 stars
Customers are saying
Customers admire the 23 cu. ft. Counter Depth 4-Door Refrigerator for its spacious interior, convertible compartments, and counter-depth design. Many appreciate the four doors and sleek design of the refrigerator. However, some customers have experienced issues with the ice maker and noise.
This summary was generated by AI based on customer reviews.
Excellent Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its Excellent Refrigerator with convertible option.
I would recommend this to a friendJust what I needed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The perfect addition to my kitchen, this fridge provides tons of storage and a fantastic finish. Love the look of no handles—the functionality too.
I would recommend this to a friend- Pros mentioned:Size
Perfect size.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.New house learned our lesson from last purchase. Cabinet depth this time. Blends in much better. And because of the convertible freezer/refrigerator option we get to choose.
I would recommend this to a friendBrand response from Samsung
Posted .It's fantastic to hear that you've found the right refrigerator for your new home. Thank you for choosing Samsung. ^Lo
Good
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product but you have to clean the door frequently.
I would recommend this to a friend- Pros mentioned:Design
Love my new refrigerator!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This new refrigerator is flexible and easily accessible. Love the bottom freezer section. The drawers seem small, but hold quite a bit. Well designed.
I would recommend this to a friend - Pros mentioned:Overall performance
Perfect Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is absolutely stunning. I love the drawers in the freezer, allows me to separate my meats, desserts, and so fourth. That way if there’s a spill, there’s easy cleanup.
I would recommend this to a friend Great finish. Love the flexibility
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful refrigerator. Love the fact that I can use 1 section as a fridge or freezer!!
I would recommend this to a friend- Pros mentioned:Design
Spacious
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful inside and out. Make sure if you have a wall on either side it does not come out further than 24". The doors will not open if they do.
I would recommend this to a friend Great fridge.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of great features. Adjustable to your needs. It does make some noise though.
I would recommend this to a friendThink Twice if you need more space
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am happy with a new modern look in my kitchen but the unit is noisy, it makes a bubbling noise, tech came and checked said it was normal. I guess I was used to the layout of the old fridge because this one seems much smaller in terms of space in the fridge. I thought it would actually fit more but I thought wrong.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Geekapplelover,
We appreciate you taking the time to leave us a review on the Samsung refrigerator. We apologize for the inconvenience of having a bubbling noise from the Samsung refrigerator.
To help you with this, I will provide you with a link that indicates the meaning of each sound coming from the refrigerator.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001032/.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144375877
^Rainly
Good Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of features and great flexibility with four doors and the ability to design what the bottom right quarter is (fridge or freezer). Ours becomes the meat locker....
I would recommend this to a friend- Pros mentioned:Overall performance
Great fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it few months back and it works perfect. It makes some bubble noises from time to time but you have to be very close to the fridge to hear them. Very happy with my purchase.
I would recommend this to a friend So far so good!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My only concern was the ice maker but so far so good... knock on wood. Great looking fridge for sure and I love the Cool Select feature!
I would recommend this to a friend- Pros mentioned:Overall performance
Beautiful as well as practical
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator certainly is both versatile and practical. Functions well!!
I would recommend this to a friend - Pros mentioned:Design
Nice looking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator has a nice and modern look. However, the ice maker stops making ice every couple of weeks or so. The only way to get it to make ice again is to turn it off for a day or so and then turn it back on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello nljaxx,
Thank you for sharing your experience with us and your satisfaction is our topmost priority. We apologize that the ice maker stops making ice every couple of weeks. For this matter, there are a few factors that can cause an ice maker not to work.
To help you out identify the issue, please click the link for your reference and some basic troubleshooting guide.
https://www.samsung.com/us/support/search/?query=ice+maker&referrerPageUrl=https://www.samsung.com/us/support/
Ice maker not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Test or reset your Samsung ice maker:
https://www.samsung.com/us/support/troubleshooting/TSG01207806/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23J9011SG/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144297094
Thank you for choosing Samsung. Have a great day.
-Trisha-
Too small... So BB replaced it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the counter depth mode but it ended up being too small for us so Best Buy relaxed it for us for free.
I would recommend this to a friendGreat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It looks & works great. Lots of room inside the fridge side. Excellent lighting inside & plenty of shelves to put things. The bottom RH door can be used as a fridge or freezer.
I would recommend this to a friendSuper sleek fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the black stainless. Still gets dirty but does not streak as bad!
I would recommend this to a friend- Pros mentioned:Capacity
Spacious areas
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of space for everything. Pretty noisy. Lots of gurgling noises.
I would recommend this to a friend - Pros mentioned:Design
Refrigerator does everything well.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Attractive addition to our kitchen.3 cold zones is a nice feature, along with humidifier settings. Everything on the refrigerator is precise, and seemingly well built.
I would recommend this to a friend