Customer Ratings & Reviews
- Model:
- RF23J9011SG
- SKU:
- 4203900
Rating by feature
- Storage Capacity
Rating 3.7 out of 5 stars
- Quality
Rating 3.5 out of 5 stars
- Design
Rating 4.0 out of 5 stars
Customers are saying
Customers admire the 23 cu. ft. Counter Depth 4-Door Refrigerator for its spacious interior, convertible compartments, and counter-depth design. Many appreciate the four doors and sleek design of the refrigerator. However, some customers have experienced issues with the ice maker and noise.
This summary was generated by AI based on customer reviews.
Cindy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the counterdepth size with the option to change a portion of the freezer to a refrigerator when needed, wish the cover over the door hinges were narrower.
I would recommend this to a friendAwesome Samsung refrigerator! Great design!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just loving this 4 door refrigerator with separate freezer compartments! Easy to organize your fresh and frozen food. You can see and get to everything. Beautiful in your kitchen too!
I would recommend this to a friendBrand response from Samsung
Posted .We are just loving how much you love this refrigerator, MomZ! ^Jecca
Thank you
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our refrigerator had broken down, and was eventually replaced by Samsung. Best Buy had a great price on the new refrigerator, and the delivery plus removal of the old beast was stellar!
I would recommend this to a friendblack stainless fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The black stainless steel is very beautiful and elegant. like the regular stainless it still holds smudges.
I would recommend this to a friendWe love the fridge for our needs.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge has many nice features, but would be small for an average family.
I would recommend this to a friendBrand response from Samsung
Posted .Samsung is excited to hear that this refrigerator is meeting all your needs. Thank you for being a valuable part of our family. ^Lo
Love this refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the fact that one of the bottom sections can be either a refrigerator or freezer. Ice dispenser is worker great so far. Interior lighting is fantastic
I would recommend this to a friendGreat except for height of shelves
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There are thee shelves so to have a gallon pitcher is challenging
I would recommend this to a friendExcellent frig for busy family
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of room and easy to organize for every family member of all ages from nanna to grand babies. We love the fact that one of the bottom sections can be used as either refrigerated or freezer space.
I would recommend this to a friendIcemaker is weak link
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The flexibility is great. Have a freezer in the garage, so I use three doors for fridge. "But", The icemaker has been repaired 4 times in two years. Got exchange and icemaker broke after one month.Thought the first may have been a lemon. We'll see????
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Bass,
Thank you for sharing your experience with us about our Samsung - 23 cu. ft. Counter Depth 4-Door with Cool Select Plus Fingerprint Resistant Refrigerator - Stainless steel. We apologize for not meeting your expectations about our product, especially the issue with the ice maker. Please know that we value your feedback, and we will continuously work on improving the quality of the products we offer.
To help you with this, I am providing these links to guide you on your issue.
The ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Warranty Coverage
https://www.samsung.com/us/support/service/warranty/RF23J9011SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144754607
Thank you for choosing Samsung. Have a great day.
^^Ross
I love this refrigerator.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator. I say that almost everything Time I open the doors. I use the lower right as a refrigerator for added space. The lighting is fabulous. I love this refrigerator!
I would recommend this to a friendLove this fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far, we are pleased with this purchase. The 4 door system has been a great benefit. The option to make one section an extra freezer or fridge is what sold us on this fridge. We can customize to our needs.
I would recommend this to a friendMore room than expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this refrigerator for over a month and are very happy with it! It is huge and holds everything we need. The lighting is bright and beautiful. It is quiet and we love the flat handles. Two thumbs up!!
I would recommend this to a friendGood Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's good concept, works well, looks great. Wish door shelves could be adjusted.
I would recommend this to a friendNice fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the fridge for our new kitchen, really nice looking refridgerator, my wife likes the fact that you can use the bottom right section for a fridge or a freezer. Gives a nice touch to our kitchen.
I would recommend this to a friendVery nice, sleek, perfect fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have not bought matching appliances in the past 20 years. WE bought the four matching pieces from Samsung and couldn't be happier. Great options, efficient, great looking, and a perfect fit for our kitchen.
I would recommend this to a friendJust what I needed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The perfect addition to my kitchen, this fridge provides tons of storage and a fantastic finish. Love the look of no handles—the functionality too.
I would recommend this to a friend- Cons mentioned:Ice maker
Poor Design, don't waster your time
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker issues, they won't be able to fix them, I've had over 5 " service appointments" to resolve this and still have a leaky, non working ice maker that has been a headache since day one. Multiple pieces and components of this unit have been changed out but it still doesn't work properly. Freezes over, clogs and then leaks through. Samsung is aware of these issues and is still producing in fridge space ice makers that are faulty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There.
Thank you for your review. We apologize for the inconvenience about the performance of the ice maker on your refrigerator, which was less than ideal. We are here to help.
For the ice maker to operate properly, a water pressure of 20 ~ 125 psi is required. If the refrigerator is installed in an area with low water pressure (below 20 psi), you can install a booster pump to compensate for the low pressure.
I shared the link about "Ice Maker is not Working" and scrolled to "
Ice Bucket is Stuck or has a Block of Ice": https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
I am adding this video about "Ice Maker is not Working Properly": https://www.youtube.com/watch?v=rArwTN_yhCc.
You may also refer to this link about "Water Leaks in a Samsung Refrigerator" and scroll to "Leaks from the Dispenser, under the Drawers, under the Fridge, or other Areas": https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas.
You can also visit this video about "How to Prevent and Stop Water Leaks from your Refrigerator": https://www.youtube.com/watch?v=uU6XADBosVo.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144881864) when you message us to help our team pull up your information.
Have a great day.
Melardo
FLlivin
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of space, works well. Good overall choice. Divided freezer takes getting use to.
I would recommend this to a friendPerfect Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is absolutely stunning. I love the drawers in the freezer, allows me to separate my meats, desserts, and so fourth. That way if there’s a spill, there’s easy cleanup.
I would recommend this to a friendLove my new refrigerator!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This new refrigerator is flexible and easily accessible. Love the bottom freezer section. The drawers seem small, but hold quite a bit. Well designed.
I would recommend this to a friend