Customer Ratings & Reviews
- Model:
- RF23J9011SG
- SKU:
- 4203900
Rating by feature
- Storage Capacity
Rating 3.7 out of 5 stars
- Quality
Rating 3.5 out of 5 stars
- Design
Rating 4.0 out of 5 stars
Customers are saying
Customers admire the 23 cu. ft. Counter Depth 4-Door Refrigerator for its spacious interior, convertible compartments, and counter-depth design. Many appreciate the four doors and sleek design of the refrigerator. However, some customers have experienced issues with the ice maker and noise.
This summary was generated by AI based on customer reviews.
Cool select feature is cool!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Recommended by best buy sales associate. The fridge is currently working great with no issues.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback, asal. I'm happy to hear that you're enjoying your fridge. ^Lo
Love this refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased a open box special, when they delivered it, it was damaged. They took care of the problem with no issues!
I would recommend this to a friendGreat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked this product. I love the bottom right door that I can use as a fridge or freezer.
I would recommend this to a friendnice fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.a very nice 4 door fridge 3 rd cooling chamber is awesome every fridge should be like this is it 50 characters yet?
I would recommend this to a friendAmazing refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great appliance at a great price . I have this fridge completely full and it performs flawlessly ..
I would recommend this to a friend$$
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did a lot of research before purchasing this fridge. Best price at Best Buy
I would recommend this to a friendGreat refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator. It the perfect addition to my new remodeled kitchen.
I would recommend this to a friendthe extra features of an extra fridge or freezer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The four door option with option of freezer or fridge choice sold it for us
I would recommend this to a friendGreat refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only complaint I have so far is it is loud ( boiling water sound) at times.
I would recommend this to a friendGreat refrigerator so far!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving my fridge so far. Delivery and set up was extremely easy. Would recommend
I would recommend this to a friendLOVE Happy I Went Semi Unconventional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was really on the fence choosing this style I am so Happy that I did . Not one complaint.
I would recommend this to a friendBrand response from Samsung
Posted .We are so happy for you. Samsung is glad to be part of your home. ^Shifa
- Cons mentioned:Ice maker
Not Much Ice produced then broke 1 year in
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator has had a buildup of ice in the back left just below the ice maker since turning it on. The ice maker only produces a few glasses of Ice per day. I have balanced it and had "professional" installation which they broke the back leg off and could not replace it. Google this Brand and check to make sure you can deal with the issues that will pop up. For such an expensive refrigerator it should have lasted longer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi William,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the ice maker don't make enough ice. If the ice maker appears to not be making any or enough ice, low water pressure or a faulty water filter may be to blame.
I highly recommend visiting these links for basic troubleshooting steps:
Ice maker not making any or enough ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Block of ice in the freezer ice bucket
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
You can opt to watch this video on how to maintain your ice maker:
https://www.youtube.com/watch?v=EsbHtpc1ak4
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23J9011SG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144262245
Thank you for choosing Samsung. Have a great day.
-Trisha-
Samsung Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is awesome. It’s cabinet depth and fits right in the spot we built for it.
I would recommend this to a friendVery modern looking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the love of this frig. Also like the ability to change the fourth door section from freezer to frig
I would recommend this to a friendSuper duper ref.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really a great buy. The flex section is very useful. Gives lots of options for storage.
I would recommend this to a friendgreat frige
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really like this unite. Fits the kitchen like it is supposed to and gave me back 6 inches of walk room
I would recommend this to a friend- Cons mentioned:Ice maker
DO NOT BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this in 2017 and ever since the purchase the ice maker freezes up and I need to defrost with a hair dryer once a month. Also, the finish is coming off the front of the refrigerator. There has been class action lawsuits on older models of this. Wish I knew that. Looking to replace at this point.
No, I would not recommend this to a friend Advanced product for minimal cost.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I strongly recommend this product. It has great appeal and has many features of an expected high-end model.
I would recommend this to a friendGreat space saver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good! The depth of this fridge definitely saves us much needed floor space.
I would recommend this to a friendI would highly recommend Best Buy.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the entire Samsung package. Everything is beautiful in our new home.
I would recommend this to a friend