Customer Ratings & Reviews
- Model:
- RF23J9011SG
- SKU:
- 4203900
Rating by feature
- Storage Capacity
Rating 3.7 out of 5 stars
- Quality
Rating 3.5 out of 5 stars
- Design
Rating 4.0 out of 5 stars
Customers are saying
Customers admire the 23 cu. ft. Counter Depth 4-Door Refrigerator for its spacious interior, convertible compartments, and counter-depth design. Many appreciate the four doors and sleek design of the refrigerator. However, some customers have experienced issues with the ice maker and noise.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker performance
Terrible ice maker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a year old and there are constant issues with the ice maker. It is also a very small ice maker.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Elena,
Thank you for reaching out and sharing your feedback about the ice maker on your Samsung refrigerator. I understand you're having some issues with your ice maker and we do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001012/ to guide you on the issue. Just click on the issue you're experiencing with your ice maker for the troubleshooting steps.
I also recommend watching the video on this link https://www.youtube.com/watch?v=EsbHtpc1ak4 for some tips on how to maintain the ice maker in your Samsung refrigerator.
Another link that you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as this has all the troubleshooting guides, links, videos, and other resources that you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144257006.
-Noraina
Brand response from MsSamsung
Posted .Hello, we understand your frustration with this refrigerator. For further assistance with this issue, please contact Samsung Customer Support via one of the following options:
1. Toll-free calling: 1-800-SAMSUNG
2. LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Michelle
- Cons mentioned:Ice maker performance
Ice maker breaks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker freezes constantly. You have to defrost it and then it’ll do the same thing in a couple weeks. It’s garbage.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Refrigerator. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142849546. We thank you for being a part of the Samsung family. ^Brad
Never Buy a Samsung Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this five years ago for $4k. Within two weeks the ice maker stopped working. Despite two repairs over the next three months, it hasn't worked for the last four years. At exactly the five year anniversary, when our warranty with Samsung expired, the refrigerator stopped working. Repairman walked in, told us that this couldn't be repaired, and the only option was to replace the entire unit. He said that the problem is common with Samsung refrigerators. So I guess Samsung just thinks it is okay for someone to spend $4k every five years on a refrigerator?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there! If you'd like to contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513 and reference ticket number 1142430729, we'd be happy to take a look at the details of your situation to see what options we an provide. ^Jecca
Beware!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought all new Samsung appliances in 2015. The microwave quit working one month after the warranty expired. The repairs were going to cost $500, a new microwave was $450. Now this refrigerator water filter mechanism needs replaced. I have never had so many issues with appliances. Check online about this refrigerator, the water filter housing frequently needs replaced just a couple years in. Be warned!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, I wish you didn't have to go through this situation. Please give us the chance to help you by contacting us via:
1. Twitter: https://bit.ly/2y8aOGz
2. Facebook Messenger: https://bit.ly/2LmCR7F
3. LiveChat or Email: https://bit.ly/2z9FXFr
4. Toll-free calling: 1-800-SAMSUNG
^Jefry
- Cons mentioned:Ice maker performance
Samsung Ice Makers are junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible Ice Maker. Total design flaw. On my 3rd Ice maker
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BillyBob,
Thank you for your feedback and we hope you are in good health. We are saddened to know that your ice maker isn't working as it should be. Feedback like yours will certainly help us to continue improving our products and customer experiences.
Please click on the links below that can help you with your concern regarding your ice maker.
http://www.samsung.com/us/support/troubleshooting/TSG01209062/
http://www.samsung.com/us/support/troubleshooting/TSG01001014/
http://www.samsung.com/us/support/troubleshooting/TSG01001012/
Please feel free to get in touch with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community
https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144181010
Leo
