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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1952 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Design

    Rating 3.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers frequently mention the spaciousness, middle drawer, counter depth, design, and no handles as positive aspects of the refrigerator. However, there are significant concerns with the ice maker, including frequent breakdowns and leaks. Some customers also express dissatisfaction with the fingerprint resistance and warranty of the product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 1,952 reviews
  • Rated 5 out of 5 stars

    Clean looking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far everything has been awesome with the fridge, it initially was dented but Best Buy’s customer service came through and delivered a new one ASAP!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Fridge for tight area since its counter dept

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of space, bright lights. Like the multiple storage options and arrangement. BB gave me $858 credit 16 days after we bought it and it was on sale.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    home appliances

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff was very helpful when deciding in a big purchase and was very pleased. definitely recommend it.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Ice machine could be better.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We didnt have it long, we switched it for a different becsuse the ice machine was producing ice slow. But did like it for the time being.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced an old side by side. The stainless steel finish repels finger prints very well. The drawer is great for drinks and snacks.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey Chris! It's fantastic to hear that this refrigerator is meeting all your needs. Thank you for choosing Samsung. ^Lo Samsung

  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It better when you use it, it style very nice And my children very like that item

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product. Great advice.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our salesman, Derrick DeMarco did a fantastic job of explaining the features of the refrigerator and assisting us with all the paperwork.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t say enough about how I’m enjoying this refrigerator. All the features are amazing especially the water pitcher and flex-drawer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge. Functional interior, great clean look that’s compatible with other brand appliances since we did not have to match handles.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very modern looking. Love the auto fill pitcher inside and the middle drawer that has 4 temperature adjustments. Very happy with the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Spacious

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge. It allows for a lot of flexibility based on needs and is slender enough to fit through practically any house openings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Frig cooled very quickly, well under the suggested time frame. Ice maker works well so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 4-Door Flex French Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service and back up. Fair price for quality product. Good delivery service

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Hornet, I would like to say congratulations on your new Samsung Refrigerator and appreciate your review. Welcome to our family and thank you for choosing Samsung in your home. ^Brad Samsung

  • Rated 3 out of 5 stars

    Frustrated

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love everything about this fridge except the water/ice dispenser has not worked since it was installed. Very frustrated since that is the main reason I purchased this fridge.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello HappyCustomer, we are pleased to hear that you love this refrigerator! I am including a link to a troubleshooting guide to support your concerns on the dispenser (https://bit.ly/2Xs0HJG). If you need further assistance, please feel free to reach out to our support team on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143709254) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena Samsung

  • Rated 5 out of 5 stars

    Samsung Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love love love my new refrigerator. I would always loss or forget about Irma that got pushed to the back on the shelves but this one is great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totally love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first appliance purchase and I’m really happy with my choice! Love everything about it. I

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this fridge. Plenty of storage configurations and the freezer as a good amount of space.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    ice maker design flawed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is average, except for the ice maker. The ice maker constantly freezes up. At times you have to take a hair dryer to melt all the ice in order for it to work again. This is, mind you, AFTER Samsung sent out a tech to "repair" it. The icemaker is a part of a class action lawsuit, which appears to be at a standstill at this point in time. I do not recommend this refrigerator at all because of the ice maker. I give this two stars because the auto-fill pitcher is fabulous! I wish other brands would add this feature.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this for some time now but have had no problem with it. Has a luxury feel and look. I recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well thought out and beautiful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were replacing a twenty plus year old Maytag, it paid its way but was dead. So making a decision on our next refrigerator would be tough. I am a medical device engineer my wife is, well picky, we wanted something that would do the trick for us both and fit into our kitchen. What a find. Samsung products have always worked well their flat screens are top notch, their Li-po batteries are the best. This refrigerator with the black stainless skin and no handle doors are perfect. The inside is very well designed, lots of room and very good movement to the draws just feels quality. The self closing middle and freezer compartments are smooth as silk. We noticed other complaints about the water/ice compartments, no problems at all. I do wish the ice cubes were a little larger two make up for one larger one. There was some issues with delivery but that is water under the bridge. We would highly recommend this refrigerator.

    I would recommend this to a friend