Customers frequently mention the spaciousness, middle drawer, counter depth, design, and no handles as positive aspects of the refrigerator. However, there are significant concerns with the ice maker, including frequent breakdowns and leaks. Some customers also express dissatisfaction with the fingerprint resistance and warranty of the product.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 77 Showing 1,521-1,540 of 1,952 reviews
Rated 5 out of 5 stars
Samsung Fridge
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love the black stainless! This is a counter depth fridge so we had to give up some depth compare to our previous one so that's been a little bit of an adjustment for us. Overall, we really like this fridge and the "beer drawer" and the in door, self-filling water pitcher are two of our favorite features!
This review is from Samsung - 22.6 cu. ft. 4-Door Flex French Door Counter Depth Refrigerator with FlexZone Drawer - Black Stainless Steel
I would recommend this to a friend
Rated 5 out of 5 stars
The Little Samsung Refrigerator
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We are very pleased with this Samsung -22.6 Cu. Ft. 4-Door Flex French Door Refrigerator. We had no problems exchanging it from the larger one to this one, which is a perfect size for our kitchen. The color, depth, finish and overall appearance is just perfect. We LOVE it. We look forward to completing the set.
This review is from Samsung - 22.6 cu. ft. 4-Door Flex French Door Counter Depth Refrigerator with FlexZone Drawer - Black Stainless Steel
I would recommend this to a friend
Rated 3 out of 5 stars
Good Looks. Horrible Doors
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Looks great and functions fine for a fridge but one thing I HATE is the tension on the doors. You literally need to slam the doors in order for them to close. These constantly "bounce" back open and then I hear a dinging in my kitchen 5 minutes later saying the fridge is open. It drives me nuts. Everything else is great honestly, but these doors are something else.
This review is from Samsung - 22.6 cu. ft. 4-Door Flex French Door Counter Depth Refrigerator with FlexZone Drawer - Black Stainless Steel
No, I would not recommend this to a friend
Brand response from Samsung
Posted .
Hi there, I see that you are having concerns with your Samsung Refrigerator. Our unit will require to have your hand on the handle while closing the refrigerator door. This will ensure that no damage occurs and your door is firmly closed. We welcome you to our family and thank you for choosing Samsung. ^Brad
Rated 1 out of 5 stars
DO NOT BUY!!!!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is by far the worst refrigerator I've ever had. Its been broke since I brought it had it replace once and everything form the control unit to the freezer bottom going out twice. Purchased the service plan and now the parts are 2 weeks behind on coming in so during COVID when we are storing food to stay home Im without a freezer. PLEASE I WARN STAY A WAY FROM THIS MODEL!!!! DON'T BUY !!!!
No, I would not recommend this to a friend
Brand response from Samsung
Posted .
I see that you're working with an authorized Samsung service center to resolve your issue. Thank you for taking the time to share your experience and for being a Samsung customer! ^Ty
Cons mentioned:
Ice maker
Rated 1 out of 5 stars
Piece of Crap
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
About a year after purchase ice maker froze up would not produce ice cubes. Geek squad repaired. Lasted another 2 yrs. Thankful I bought the extended warranty. Now have been trying to get repaired again under warranty. Everybody is nice over the phone no problems it's when it comes to getting it repaired one problem after another. Talk to geek squad rep new what the problem was scheduled repair. Rep from rep came out with only an idea no parts. Ordered parts rescheduled for the next week. Called on service morning to check what time they would be out was told "tech called in sick" and would have to reschedule. Five mins after call get an email saying service provider needed to talk. Called was told my service tech would not be out called in sick. Wow was already told that.
I will never by a Samsung product again. Cheaply made. Plus I am not very happy with Best Buy now either.
This review is from Samsung - 22.6 cu. ft. 4-Door Flex French Door Counter Depth Refrigerator with FlexZone Drawer - Black Stainless Steel
This reviewer received promo considerations or sweepstakes entry for writing a review.
Ice Maker ices over almost every day in and freezer seems to defrost constantly.
No, I would not recommend this to a friend
Brand response from Samsung
Posted .
Hi Bryan! I believe this link (https://bit.ly/2GwPj7h) may help. It has step by step instructions of what to do if the ice maker is not working. ^Jecca
Rated 1 out of 5 stars
Ice Maker is defective and Samsung knows
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Net, net.... Ice Maker design is flawed. It has been nothing but a problem. The technician installed the new “fix” parts as a result of Massive issues for this model with this particular ice maker. After several tries to fool me by replacing with extract ice maker parts, Samsung took the opportunity to provided excellent customer service by by providing an accommodation, exchanging for replacement. This issue is, the model we need and want has the same ice maker. I would google Class action lawsuit and your model number.
No, I would not recommend this to a friend
Pros mentioned:
Design
Rated 5 out of 5 stars
great frig
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
great design and color. could use a large ice bin.
This review is from Samsung - 22.6 Cu. Ft. 4-Door Flex French Door Counter-Depth Refrigerator - Tuscan Stainless Steel
I would recommend this to a friend
Pros mentioned:
Spacious
Rated 5 out of 5 stars
Large enough to fit everything
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Refrigerator is easy to regulate. Has lots of compartments and space
This review is from Samsung - 22.6 cu. ft. 4-Door Flex French Door Counter Depth Refrigerator with FlexZone Drawer - Black Stainless Steel
I would recommend this to a friend
Rated 4 out of 5 stars
Solid Fridge
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Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great fridge. The finish is amazing. Read a lot of reviews about the ice machine breaking on samsung refrigerators and I have yet to have a problem.
This review is from Samsung - 22.6 Cu. Ft. 4-Door Flex French Door Counter-Depth Refrigerator - Tuscan Stainless Steel
I would recommend this to a friend
Cons mentioned:
Ice maker
Rated 1 out of 5 stars
Dont Buy!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Ice maker broke in less then a year. Stick to TV'S Samsung!
No, I would not recommend this to a friend
Brand response from Samsung
Posted .
Hi there Jeremy, I understand that you are experiencing issues with your Samsung Refrigerator Ice Maker not working and know that is not ideal. I would like to offer you some helpful information that will ensure only the best performance. See link below: https://www.samsung.com/us/support/troubleshooting/TSG01001012/ If the issue persists, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143533245. We thank you for being a part of our Samsung family. ^Brad
Rated 4 out of 5 stars
Love the look.
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Overall I like this refrigerator very much but getting used to the two door + drawer design takes a while. I wish there was more space for tall bottles.
This review is from Samsung - 22.6 Cu. Ft. 4-Door Flex French Door Counter-Depth Refrigerator - Tuscan Stainless Steel
I would recommend this to a friend
Rated 5 out of 5 stars
My New Tuscan Stainless fridge I love it!!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I absolutely love this Refrigerator From the no finger prints stainless Tuscan finish to the spacious pull out drawer freezer.
I like the fact that at a glance you can see all the temperatures that light up. I like the alarm that sounds if you leave the door open too long.
This review is from Samsung - 22.6 Cu. Ft. 4-Door Flex French Door Counter-Depth Refrigerator - Tuscan Stainless Steel
I would recommend this to a friend
Rated 5 out of 5 stars
Excellent value in a refrigerator!
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought as a floor model. Works very well. I have no complaints regarding its function.
Only the filter is irritating. It's a proprietary, sometimes hard to get item. You have to be careful when replacing it. My old Samsung was a breeze to chang. This one requires you to turn off water supply or else...
This review is from Samsung - 22.6 cu. ft. 4-Door Flex French Door Counter Depth Refrigerator with FlexZone Drawer - Black Stainless Steel
I would recommend this to a friend
Rated 4 out of 5 stars
Was high rated per site
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
First fridge froze everything. Had to discard. Costly due to amount of food lost
When I called to report very helpful and new one delivered.
No allowance for lost food
This review is from Samsung - 22.6 cu. ft. 4-Door Flex French Door Counter Depth Refrigerator with FlexZone Drawer - Black Stainless Steel
I would recommend this to a friend
Rated 5 out of 5 stars
Great Fridge
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We love the sleek look of the fridge with no handles. The flex zone is great for storing different types of things. The freezer id huge and with the sliding shelf in it we won't be filling it up. Love the extra water pitcher inside the door that automatically fills when it is placed back inside.
This review is from Samsung - 22.6 Cu. Ft. 4-Door Flex French Door Counter-Depth Refrigerator - Tuscan Stainless Steel
I would recommend this to a friend
Pros mentioned:
Design
Rated 5 out of 5 stars
works as expected
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
An efficient appliance with a nice appearance. I would recommend.
This review is from Samsung - 22.6 cu. ft. 4-Door Flex French Door Counter Depth Refrigerator with FlexZone Drawer - Black Stainless Steel
I would recommend this to a friend
Pros mentioned:
Spacious
Rated 5 out of 5 stars
Lots of room
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very modern fridge! It is perfect and has a lot of space
This review is from Samsung - 22.6 cu. ft. 4-Door Flex French Door Counter Depth Refrigerator with FlexZone Drawer - Black Stainless Steel
I would recommend this to a friend
Cons mentioned:
Ice maker, Warranty
Rated 1 out of 5 stars
Do not buy the warranty
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The first time I need to use my 5 year warranty which was not insignificant in cost, I cannot get Samsung to help me. Once again victim to appliance support as my freezer does not work and once again I’m out significant cost.
This review is from Samsung - 22.6 cu. ft. 4-Door Flex French Door Counter Depth Refrigerator with FlexZone Drawer - Black Stainless Steel
No, I would not recommend this to a friend
Brand response from Samsung
Posted .
Hi Tim1234,
I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that you didn't get that through our product the Samsung - 22.6 Cu. Ft. 4-Door Flex French Door Counter-Depth Fingerprint Resistant Refrigerator - Black stainless steel
While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you. We would like to hear more about your concern. For the immediate resolution of your concern, you may reach us via the following details.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Ice maker keeps freezing up preventing ice from being disbursed, and me having to manually unplug and defrost to be able to pull out ice tray compartment.
I would recommend this to a friend
Brand response from Samsung
Posted .
Hey there, Robin. We understand how frustrating it is when desired results aren't met and would love to speak with you about your experience to see if we can turn it around. Please reach out to us via any of the following outlets and reference ticket number 1140543697. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398). We look forward to hearing from you. ^Lo