Customer Ratings & Reviews
- Model:
- RF23M8070SR
- SKU:
- 5728821
Rating by feature
- Storage Capacity
Rating 4.0 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Design
Rating 3.5 out of 5 stars
Customers are saying
Customers frequently mention the spaciousness, middle drawer, counter depth, design, and no handles as positive aspects of the refrigerator. However, there are significant concerns with the ice maker, including frequent breakdowns and leaks. Some customers also express dissatisfaction with the fingerprint resistance and warranty of the product.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker
Ice Maker Beware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge Part works good. The Ice maker However freezes up on a weekly basis. From what the Tech told me this is a constant issue from not only Samsung, but from other brands.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to bring this to our attention. We would love to speak to you to see what we can do to turn this experience around. Please reach out to us via any of the following outlets and reference ticket number 1140932572.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398). ^Lo
Very pleased with the product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator does everything I expected and more. Would recommend very highly but delivery and installation was very ppor.
I would recommend this to a friendBrand response from Samsung
Posted .We're very pleased to know you're loving the refrigerator, micro! ^Jecca
Spacious fridge/freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice sized refrigerator and freezer space. Love the constantly filled pitcher of water inside. Finish is lovely!
I would recommend this to a friendSamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new refrigerator. Having a water pitcher built into the unit is a really cool idea.
I would recommend this to a friendSo easy to keep clean
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best refrigerator we’ve owned. Keeps food at correct temperatures. Convenient to use. Love the drawer so versatile. Always looks great.
I would recommend this to a friendExcellent Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung product is as advertised! The color is great and the refrigerator performs well for our family needs.
I would recommend this to a friend- Cons mentioned:Ice maker
buyer beware - Ice maker is awful
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great product at first. Then about 6 months into owning it, the ice maker quit working. Samsung customer service was very good. They came out and replaced it. About 4 months after that it broke again. They came and replaced it again. Then 6 months later the ice maker broke yet again. This is a huge problem with these units.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarS,
We understand that the ice maker should work after being replaced. We're here to help with your Samsung refrigerator.
For the ice maker to operate properly, a water pressure of 20 and 120 psi (138 and 827 kPa) is required.
Here are the links/videos:
Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Test or reset your Samsung ice maker: https://www.samsung.com/us/support/troubleshooting/TSG01207806/
Ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc
What to check when there is no ice or not enough ice from the ice maker or dispenser: https://www.youtube.com/watch?v=heJu7r3JqNc
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145287627), which will help our team pull up your information.
Have a great day.
Melardo
Happy customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so excited with my fridge. Plenty of storage for our food for the week.
I would recommend this to a friendSleek fridge!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a nice fridge. Very pleasing to the eye. Have gotten multiple compliments on the style and Tuscan color.
I would recommend this to a friendOverall good value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is considered a higher end unit. I am disappointed in the fact the self-filling water pitcher leaks. If it wasn't for that I would have given it a 4 Star rating.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Schwaby,
We appreciate you reaching out regarding your inconvenience with our Samsung Refrigerator self-filling water pitcher leaks and we know how important Autofill water pitchers are especially if we need quality water for our daily water intake. We apologize for the inconvenience that autofill water pitchers are leaking. Don't worry we will surely notate your feedback about this matter.
I highly recommend clicking these links for a basic troubleshooting guide:
Water leaks in Samsung refrigerator: Leaks from the Autofill water pitcher.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
For other troubleshooting guides:
https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https://www.samsung.com/us/support/
You may also use this link for regular maintenance or your refrigerator:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23M8070SG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144301709
Thank you for choosing Samsung. Have a great day.
-Trisha-
terrible delivery person
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.terrible delivery person there was a shot of valve but he said there is no valve he took the my refrigerator and left it cost me time and money he is dishonest person he said to his manager we refuse to take it
No, I would not recommend this to a friendWe like it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good refridgerator. Still shows a 6-year olds fingerprints a little but they wash off fairly easy.
I would recommend this to a friendBeer??
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing will keep the mountains blue! Don’t worry about warm beer ever again. This puppy has your back. It even has an ice maker!
I would recommend this to a friendPerfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for my home and great design. I'm happy with this product.
I would recommend this to a friendGreat fridge with lots of room.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new refrigerator! I've always love Samsung products and this one fits right in with the rest of my appliances.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for choosing Samsung for all your appliance needs. ^Lo
comfortable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good refrigerator and very comfortable you can marinate meat and put them inside I love it
I would recommend this to a friendBest refrigerator for a nice house
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Many features: ice can be produced in 2 forms, automatic refilled pitcher for water. Everything can be organized.
I would recommend this to a friendPerfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect refrigerator! Works great and I especially love the little pitcher that you can make infused water with.
I would recommend this to a friendReview
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice machine dispenser is cheap and blows ice all over the place if you aren't careful. Everything else is fine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, RoJoB!
We appreciate you sharing your review. If you require further assistance in the future, please do not hesitate to reach us through the channels listed below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
—Vannesa
Good product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice compact design but very good inner space design
I would recommend this to a friend