Customer Ratings & Reviews
- Model:
- RF23M8070SR
- SKU:
- 5728821
Rating by feature
- Storage Capacity
Rating 4.0 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Design
Rating 3.5 out of 5 stars
Customers are saying
Customers frequently mention the spaciousness, middle drawer, counter depth, design, and no handles as positive aspects of the refrigerator. However, there are significant concerns with the ice maker, including frequent breakdowns and leaks. Some customers also express dissatisfaction with the fingerprint resistance and warranty of the product.
This summary was generated by AI based on customer reviews.
Samsung Appliances
Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are very pleased with the Samsung Refrigerator. This is our second Samsung refrigerator of this type. And our fourth Samsung Refrigerator in six years. We had moved six times in eight years each time we purchased Samsaung Appliances. Excellent products.
I would recommend this to a friend- Cons mentioned:Ice maker
Don’t buy this fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We should’ve listened to the reviewers who said the ice maker doesn’t work. It CONSTANTLY freezes up and stops working, requiring us to defrost it, and when you do get ice, first you get a bunch of water in your glass before any ice comes out. Now our freezer has stopped cooling. We’ve checked the seals, removed a bunch of the food, turned down the temp, and no luck. This expensive refrigerator isn’t even two years old. Now we have to pay someone to come look at it and pay for parts on a product that again, ISN’T EVEN TWO YEARS OLD. The fridge is relatively quiet and we like the fact that it fit better in our space without the handles, but the fact that it doesn’t work properly certainly outweighs the few pros. We will never buy another Samsung product or recommend one. I hope this review saves someone else from wasting their money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bestbuyshopper,
Thank you for sharing your experience with us and your satisfaction is our topmost priority. We apologize for the inconvenience that you are having a problem with the ice maker and the freezer. Don't worry we will surely notate your feedback about this matter.
I highly recommend clicking these links for a basic troubleshooting guide:
The ice bucket is stuck or has a block of ice and the Samsung ice maker is not making any ice.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Some water comes out when I try to dispense ice:
https://www.samsung.com/us/support/troubleshooting/TSG01109814/
Ice maker dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
The freezer is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23M8070SR/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144312555
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Ice maker
Terrible Product and Inconsistent service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This have been the worst fridge I have ever owned. We bought this unit 18 months ago for our brand new home because the the no handle aesthetics and that is about the only positive I can truly say. WHAT A MISTAKE! Within a year I had the hassle of phone calls and repair techs to replace the ice maker. Fast forward a few months later and I call in again because the freezer isnt getting cold enough. After over an hour on the phone I am told its out of warranty and to pound sand. Well today I finally had the time to wait for the 3 hour window for the local appliance repair guy to come out. The unit is leaking the coolant. Normally not a big deal BUT this fridge uses r600a and NOONE is certificated to work with it unless they have special training. $70 wasted. I call samsung again to now they tell me the sealed system is covered for 5 years and to send them my repair order and then they will send someone out to repair the unit. WHAT A JOKE! I want my fridge fixed and I want my $70 reimbursed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback, Pittgrad04. ^Lo
The BEST counter-depth option on the market
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would you judge me if I hugged my new fridge? Counter-depth has its limits but this delightful thing is a pleasure to open, the auto fill pitcher is a bonus and it seems to have more interior space than its counterparts. The big freezer and flex drawer are bonuses! So happy with my choice!
I would recommend this to a friend- Cons mentioned:Ice maker
Ice Maker continues to get blocked up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice Maker doesn't work. It gets blocked up and you cannot remove the ice maker and therefore the tray gets broken when trying to remove from the fridge. Then have to chip away at the ice that is stuck.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand it is important to have a working ice maker to help us have cold water during the hot summer days. Let us help you with this, HeatherH.
If your ice bucket is stuck and won't come out, don't try to force it too hard.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Block of Ice in the freezer ice bucket:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Ice does not dispense, see page 71.
https://downloadcenter.samsung.com/content/UM/202007/20200706094023269/FDR_RF8000MC_DA68-03563A-04_EN_MES_CFR.pdf
To better assist you with Samsung products and purchases, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145406219) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Ice maker
Horrible ice maker and Geek Squad Warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had to deal with multiple service calls with this fridge just to fix the ice maker. It was replaced multiple times and never worked past the 2 to 3 months mark after replacement. I have been an Elite member of Best Buy for more than 15 years and have been extremely disappointed by their gotcha attitude around their warranty considering the ice maker as an accessory. I ended up buying a new fridge because i was tired of having this crap in my kitchen for more than two years and waisting time on service calls. I started reconsidering my Best Buy first attitude when it comes to big purchases now. Don’t buy this fridge!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Salvatore,
We appreciate your review of your overall experience with the ice maker of your Samsung refrigerator, and we'll be glad to look into this for you.
To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144987742) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Dont expect to ever have ice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well known problem with Samsung refrigerators. Ice maker freezes over constantly and youll have to chip the ice away every few days. If you dont it will freeze over so badly that you will not be able to pull the ice maker out at all. Already had it replaced once and again gave had zero ice for the last month because its a well known problem and will keep happening no matter what you. As someone else stated the plastic around the doors also cracked on mine. Fought tooth and nail to have that replaced. Customer service is also HORRIBLE. They will blame everything on You to the extent of sounding ridiculous!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Sharing your experiences with our products matters to us, Tjruns. Let's get your ice maker back on track.
Some straightforward and effortless methods exist to resolve why your ice maker is not producing any ice. Please see the link, browse your mouse over the hyperlink (Test button), and watch the full video for more details.
The Samsung ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001014/
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146088240) to help our team pull up your information when you message us.
Have a great day.
-John
- Cons mentioned:Customer service
Broke after 1 year warranty expired
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge worked great. Until it didn't. Right after the 1-year warranty expired, the control panel started flashing and shutting down. Temperature rising. Also there is a clicking sound in the back. Called Samsung, they scheduled a technician to come after 5 days. 5 days without a fridge! Technician came in, replaced a board in the back panel, and left believing it was fixed. 2 hours later, it's still broken. Is this a lemon? Am I out $2800?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey Patrick, I hate that you are going through this. We are here to support you every step of the way. Please reach out to us via our Facebook support page https://bit.ly/2LmCR7F, Our Twitter https://bit.ly/2pTYDc7, or call 1-800-Samsung. ^Mae
I hate it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this fridge for about a month, but absolutely hate it. I would give it 1 star but all those reviews are just sour grapes. The fridge operates well and looks good, but it just isn't a great package. A lot of poorly utilized space, doesn't produce enough ice (and painfully slow to dispense), cumbersome to switch from water to ice. No problems with the operation, it just isn't functionally designed well. I realize counter-depth is smaller, but this just doesn't innovate on packaging. I'm unfamiliar with other 4-door designs, but why have dividers that have everything mix together? And I think it may lead to wasteful unusable space. I love Samsung in general, but I'm returning this one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there.
Thank you for choosing Samsung for your refrigeration needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Reference Number: 1144625130
Have a great day.
^Charles
My experience has been different than the others
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking piece of furniture but horrible appliance. I purchased mine in March of 2018. Since then I have had two service repairs and replacements of faulty ice makers. Each time the service tech was aware of the brand's ongoing issue to the point he did not need to troubleshoot or test. He knew the ice maker's inability to keep the water frozen causing melting and then freezing over in the ice maker preventing ice production required replacement of the auger motor and the ice maker itself. There are so many "hot spots" in the French doors that I cannot even keep my milk stored in the door's storage shelves. I have to keep it on the main shelves itself reducing storage space to even keep the milk cold. If it wasn't for the extended protection plan that has allowed the replacement and repairs to a refrigerator less than two years old, this $3000 refrigerator would be on the curb or local dump. This was one of the worse purchases I have been unfortunately to have made. My experience would strongly encourage you to avoid wasting your time and money on purchasing this appliance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback, Curly44. ^Lo
- Cons mentioned:Ice maker
Lots of ice maker issues.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker has stopped working several times in the three-and-a-half years we've had this fridge. Our third (!) repairperson pointed out a huge design flaw: the ice maker is in the fridge part of the unit instead of the freezer. Lots of parts being replaced. Lots of water dripping. And this evening, the final nail in the coffin, smoke started billowing from the ice maker. I'm hoping Samsung or Best Buy will be able to send us a new one. But a different model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Having cold water during the hot summer days would be a relief, and for the pool of water, condensation or a spill you did not notice can be the reason. Let us help you with this, Mork.
There are a few factors that can cause an ice maker to not work.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Ice maker does not make ice and Ice does not dispense, see pages 70 and 71.
https://downloadcenter.samsung.com/content/UM/202007/20200706094023269/FDR_RF8000MC_DA68-03563A-04_EN_MES_CFR.pdf
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145446866) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Ice maker
Decent Refrigerator - BAD ICE MAKER - DO NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung refrigerator is very good in all areas EXCEPT for the ice maker which freezes solid if it's not used at least every 2 - 3 days. Once it freezes over the assembly cannot be removed without doing a complete defrost (emptying the refrigerator and freezer). This is a terrible design flaw & Samsung has shown ZERO interest in resolving it. The control panel ceases to function after a few days. The only way to restore functionality is to unplug the refrigerator for a few seconds. Plugging it back in triggers a "reboot". This is a minor irritant compared to the lousy ice maker design flaw. I'll dump this one as soon as I save enough money buy a better one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DrJ356! Before you have to replace the whole refrigerator, I recommend following the steps in this link: https://bit.ly/318JLqE. It has what to do if the ice maker is not working properly. ^Jecca
Failing after only a year! Out of warranty?!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and I received our this refrigerator on 7/5/2017. Here we are at 8/20/2018 and the compressor fan, and I suspect the blower in the refrigerator itself have both gone out. There is no reason you should have this kind of functional failure this soon. Worse still, Best Buy can't get anyone out to fix till 5 days from now. There is at least a couple hundred dollars of food in the freezer that Is going to spoil by then. I called Samsung support as well and they can schedule a repair for me but claim the refrigerator is out of warranty so the cost is out of pocket. What a joke!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kevin,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator not working properly. We understand it is important to have a working refrigerator to help food stay fresh longer. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23M8070SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144650929
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Ice maker
Terrible do not buy for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Out ice maker is small and freezes up on a weekly basis causing us to have to defrost it to use it. Out water pitcher melted in the dishwasher and it is $100 to replace it . Ridiculous!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Hansenp1, I understand you are experiencing issues with your Samsung Refrigerator Ice Maker and know that is truly frustrating. I would like to provide some assistance to ensure that your unit is working properly. Please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513).
Please reference ticket number 1143354477. We thank you for being a part of our Samsung family. ^Brad
- Cons mentioned:Ice maker
Not for family purpose
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very limited space, ice maker crashed after 16 months, water dispenser is not filling if there is a high humidity in refrigerator, so you can not keep a lot of fresh leaf vegetables.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Vlad, I see that you are experiencing some concerns with your Samsung Refrigerator ice maker and water dispenser. I would like to make sure that you have the best experience with your appliance. Let us help find a resolution by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143795035. We thank you for being a part of our Samsung family. ^Brad
- Cons mentioned:Fingerprint resistant, Ice maker
Don’t buy this fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst fridge. Freezer top tray is cheap; ice maker is small & components froze over; not finger print resistant.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble cleaning the fingerprints on the refrigerator's surfaces and not meeting your expectation regarding the refrigerator's ice maker and compartments froze over. We apologize for the inconvenience on this matter. Don't worry will surely notate your feedback about this matter for a better product in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
How to clean your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00079481/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
You may check the specifications guide by clicking the link below.
https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/4-door-french-door/pdp/r23m8070dt-aa/pdf/RF23M8070SR.pdf
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23M8070SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144611466
Thank you for choosing Samsung. Have a great day.
-Trisha-
very nice design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sealed system failed within 4-years. We loved it, but it was very unfortunate that our unit failed so suddenly!
I would recommend this to a friendBrand response from Samsung
Posted .We are here for you anytime, AbdullahM. We want to speak to you directly to provide support for your fridge and see what options we can lay for you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146605374, to help our team pull up your information when you message us.
Have a great day.
-John
Never Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung finally designed an ice maker that didn't plug up with melting ice however the compressor failed at about 2 years and couldn't get a repair person to replace it so we bought a different make .
No, I would not recommend this to a friend- Cons mentioned:Fingerprint resistant
Horrible!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this not that long ago (hasnt even been 6 months) and it is awful. It fingerprints like crazy. It keeps getting tiny dents in it in wierd spots that I dont even know how. It is small inside and the middle drawer I cant use.... it will not close!! Worst purchase ever. Do not waste your money on this trash. I am so upset and would return it in a heartbeat. It's upsetting something so expensive is such garbage. Dont ever put magnets on the front either they scratch the living tar out of it. I have a scratches, dented, non drawer closing piece of garbage that was$$$$$$$$$.
No, I would not recommend this to a friend - Cons mentioned:Ice maker
STAY FAR AWAY! 1 Year issues+3 year issues/dead
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would NOT buy this or any samsung refrigerator. A year after purchase my ice maker froze up and has not worked (2018). Last month the control panel (temps for fridge/freezer control) went blank OR beeps constantly and the freezer light does not work. These are known issues with ALL models of Samsung refrigerators including many class action lawsuits (I have just learned all this while trying to find a solution). Check the 50k+ member facebook group on samsung refrigerator issues. STAY AWAY!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Gjase, I understand that you are having some issues with your Samsung Refrigerator ice maker and would like to offer some assistance to get this issue resolved. We know how tedious this can be but service will resolve this issue. Please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143425479. We thank you for being a part of our Samsung family. ^Brad