Customer Ratings & Reviews
- Model:
- RF23M8070SR
- SKU:
- 5728821
Rating by feature
- Storage Capacity
Rating 4.0 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Design
Rating 3.5 out of 5 stars
Customers are saying
Customers frequently mention the spaciousness, middle drawer, counter depth, design, and no handles as positive aspects of the refrigerator. However, there are significant concerns with the ice maker, including frequent breakdowns and leaks. Some customers also express dissatisfaction with the fingerprint resistance and warranty of the product.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker
Didnt last 4 years, had problems right away
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Where to start. Ice maker froze over and locked up. Cable for control panel frayed and could not adjust controls, water pitcher leaked, water pitcher fill switch had issues and pitcher would not fill,produce drawer wheel broke, freezer drawer keeps coming off track,. The power started cutting out when we would open the middle drawer. Replacing it with a more reliable brand. Very disappointing. Will not get Samsung again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello WestwardOneCA,
Thank you for bringing this to our attention.
I'm so sorry for having some problems with your Samsung - 22.6 Cu. Ft. 4-Door Flex French Door Counter-Depth Fingerprint Resistant Refrigerator - Stainless steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are some links that might help you.
Ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Cooling issues with Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Leaking Ref
https://www.samsung.com/us/support/troubleshooting/TSG01001852
In case you have any other concerns you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144442902
Thank you for choosing Samsung.
^Ross
Underwhelmed with quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this for almost 2 years, the drawers have not worked well in the freezer from the beginning. The automatic fill for the pitcher is flaky and works then doesn't work, then does. The door is hard to clean, attracts smudges, I have used the cleaner recommended and tried others, just hard to keep looking decent. The shelf on the left side door at the bottom is designed so that it hangs down and keeps wanting to fall off, it is only useful for light items. The other plastic inside is low quality, the flap door broke early, I just leave it off. Between this and the stove, I got from Samsung I would not purchase appliances from this company again. Just a low-quality attempt to compete.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GrayingGeek! You're feedback and opinion matters to us. Samsung uses information about experiences like yours to help us continue working to improve all our products. ^Jecca
- Cons mentioned:Ice maker
NEVER AGAIN! Do mot buy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst product ever made. Samsung should stay with tv’s and phones. Ice maker stopped working, even though I purchased extended warranty it wasn’t covered. No outside repair person will touch it because they can’t guarantee fix will last a week. Best Buy has been NO help. Now water pitcher auto fill stopped working. Stay tuned
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Atiras.
Let me show you how to get your ice maker back into good working condition as well as its Auto water fill.
The link below will show you how to get your ice maker working again. You may also click on the blue texts that are related to what the ice maker is experiencing.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
Here's the link to help you get your auto water fill to fill again.
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
For instructions specific to confirm if the Auto Water Fill setting is turned on, please refer to page 39 of the user manual and page 56 to learn how to assemble and reinstall the pitcher:
https://downloadcenter.samsung.com/content/UM/202007/20200706094023269/FDR_RF8000MC_DA68-03563A-04_EN_MES_CFR.pdf
If you require further assistance with the extended warranty, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Thttps://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145786369) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
- Cons mentioned:Ice maker
Samsung says they designed this to basically fail
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In the event of power fluctuation, Samsung says they designed ALL of their refrigerators to "reboot." However, they don't tell you "reboot" doesn't always mean the unit comes back online. Twice, the freezer unit on this model did not restart at all, and all contents were lost. The technician Samsung sent out said all Samsung units were designed this way. the representative to the President of Samsung US verified this is supposed to happen. I am waiting for a refund. Very sad, as I love this refrigerator when it isn't spoiling my food.
I would recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you so much for reaching out to share your concern regarding the refrigerator. I understand your disappointment and I apologize if you were not fully informed regarding the features of our refrigerator. Samsung always makes sure to provide convenience and satisfaction, and we never intend this situation. We will make sure to take action to improve our services so it will not happen again.
You may visit this link to download and review the manual of this product to know more about it.
https://www.samsung.com/us/support/downloads/?model=N0052268
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Stay safe,
Reference Ticket Number: 1144413793
^Mila
- Cons mentioned:Ice maker
Junk!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was bought in 2018 now it’s 2022 and still the same issue with ice maker! It’s looks beautiful on the outside but whoa what troubles on the inside, plastic parts breaking and cannot replace considered cosmetic freezer drawer gets stuck and the ice bucket so many times cannot place back in come on - why do I have this issue not even 4-years old things are not like they use to be! Beware !!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I realize your experience has been less than ideal and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link (http://bit.ly/2ssxImE) to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Shay
This was a propane refrigerator, terrible.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was an aesthetically pleasing fridge, but went out a little over the warranty period (2019). No repairman in the Houston/greater Houston area could work on it at the time due to it being a propane system, which, according to all of them, hadn’t rolled out in America yet. Terrible purchase at the time, might be serviceable now, but is was expensive for it ending up being a paperweight after 26 months.
No, I would not recommend this to a friendIt dents easily and the pitcher leaks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We got this on a replacement from Samsung. We loved the idea of not having handles. This is our third Samsung so we didn't think to be concerned about the gauge of the metal. it is very lightweight material and we had our first dent within several months. In a year, it has several dents and for some reason Samsung can't make a pitcher that doesn't drip out the side. We had a service call and they replaced it and the ice maker because it froze up. The ice maker has lasted, but the pitcher started leaking within two months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you were having issues with your pitcher. If you would like to replace that, you can visit www.samsungparts.com and there you will be able to get one. Thank you for choosing Samsung. ^Brad
- Cons mentioned:Ice maker
HORRIBLE Samsung service!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is beautiful but the ice maker breaks then the freezer stops working and Samsung has no one to repair it. It's been exactly 5 weeks since I started the repair process and I've been patient because I have an extra fridge in the garage but what kind of a company doesn't have repair people!! Also, there's a class action suit because of these issues so why haven't they changed it!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
Thank you for reaching out and we hope you are in good health. We are saddened to learn that the refrigerator, specifically the ice maker isn't working as intended. We understand that a refrigerator is an essential home appliance for our day-to day lives.
I have included a link that will resolve your concerns regarding your ice maker.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Your refrigerator is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period of:
One (1) year parts and labor.
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing).
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only.
Please click on the link below for full warranty coverage of your refrigerator.
https://www.samsung.com/us/support/service/warranty/RF23M8070SR/AA
Please click on the link below for scheduling a service technician.
https://www.samsung.com/us/support/service/
https://www.samsung.com/us/support/service/locations/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144224042
Leo
Samsung - 22.7 Cu. Ft. 4-Door Flex French Door Cou
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Frig but you need the right space for it. My photos were to large to up load, send me your email....
I would recommend this to a friend- Cons mentioned:Ice maker
DO NOT BUY!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. We have had to have the ice maker repaired at a minimum of 5 times wince we have owned. We are told now that there is nothing that can be done so we have a 3,000 dollar refrigerator with no ice maker. Beyond frustrating that Samsung knew this was an issue and has done nothing to help us resolve the issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, thank you for sharing this concern with us. I know you must be frustrated with this situation. You are a valued customer and your experience matters to us. We would love to look into this further. Please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144151542) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
- Cons mentioned:Ice maker
Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage! The ice maker failed soon after purchase and Samsung does not stand by their products.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CarahF,
Maximizing your refrigerator's features is important. Let's get the information you need to ensure the fridge operates smoothly.
The link below will guide you in ensuring the ice maker is running properly by selecting the scenario that best fits your situation. Learn more by checking the hyperlinks and watching the embedded video.
Samsung ice maker is not working:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147494521) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
cleaning the shelf!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge outside design looks nice. But when you want to clean the bottom glass shelf I literally had to google how to remove the glass and shelf. Its very frustrating and not user friendly. Also I feel not as much storage as the older type fridges, like storing gallon milk or large bottles do not fit on the shelves and it is not so efficient on the doors shelves either. Overall works well until you spill something and need to clean it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having some concerns with the shelves and storing items in your Samsung Refrigerator. I would like to offer some helpful information that will ensure you are getting the most from your space. See links below:
https://www.samsung.com/us/support/answer/ANS00063107/
https://www.samsung.com/us/support/answer/ANS00084845/
https://www.samsung.com/us/support/answer/ANS00079481/
Thank you for choosing Samsung. ^Brad
- Cons mentioned:Warranty
Avoid at all costs.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a terrible product. Samsung has lots of complaints about their compressor. Our failed in less than 4 years and despite its warranty, we've been fighting for Samsung for them to honor it and they have not done it. It has been a nightmare of an appliance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Rodrigo, we understand that a refrigerator should work correctly for more than four years. We'll be glad to help with the compressor of your Samsung unit.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
- Cons mentioned:Ice maker
NEVER buy Samsung Fridge!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NEVER buy a Samsung refrigerator!!!!! The ice maker freezes up all the time! Also, the thermostats in both fridge and freezer fluctuate. There isn't a fix for this problem. I ignored all the reviews that said this bc I LOVED the way this fridge looked. Don't make my same mistake.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LSummerlin.
Thank you for bringing this to our attention. I see you are concerned about the 22.6 Cu. Ft. 4-Door Flex French Door Counter-Depth Fingerprint Resistant Refrigerator ice maker freezing up. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Here are some links for more details to help you maximize the appliance's potential.
I highly recommend visiting this link for the reference guide:
Cooling Off mode (Demo mode) on your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00048861/
Cooling issues with Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Test or reset your Samsung ice maker https://www.samsung.com/us/support/troubleshooting/TSG01207806/
How to maintain the ice maker
https://www.youtube.com/watch?v=EsbHtpc1ak4
The ice bucket is stuck or has a block of Ice
https://www.samsung.com/us/support/troubleshooting/TSG01001791
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23M8070SR/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144606339
Have a great day.
^Charles
Great, until it stopped working. Playing roulette!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First off the looks and features of this model were perfect, exactly what i was looking for. I purchased it 18 months back and starting about 2.5 months back we found the freezer had a cooling issue. (look at one-star reviews- several (over 40) people experienced this) It would thaw and freeze inconsistently. Having purchased geek squad protection i called and they sent someone out. First company didn't touch it because the cooling gas was not Freon and therefore were not qualified. They then sent out a second technician that said he couldn't find anything wrong. Fast forward 2.5 months and now I have had 6 appointments (some when they dispatched the same company that doesn't work on it only to have him turn around and leave) and still do not have a working refrigerator. Geek squad up to this point has been useless, telling me "all they can do is schedule a tech" when calling in for the 5th time with he same issue. Each time we schedule someone to come out it almost always takes 1-2 weeks. They have replaced the ice maker and all boards but issue still exists. I would like to switch refrigerators with the geek squad agents that continue to tell me "all they can do is schedule an appt." so they can live without a freezer for 2.5 months. With over 993 reviews for this refrigerator you may get a good one or you may get a bad one. You are playing roulette. However if you do buy it I hope you get a good one. Or else you will waste months working with Geek Squad.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I realize this has been a frustrating experience for you and I'd like to help change that for you. Please reach out to me via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
and reference ticket #1140228637. Thank you for reaching out! ^Michelle
- Cons mentioned:Ice maker
DO NOT BUY - Ice maker is a lemon
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge has been a nightmare. Ice make freezes up continually, repair, after repair, after repair......no support and cost to fix has been almost the cost of the fridge new. Now worth buying.Samsung know of this wide spread problem, but they do NOTHING for it. RUN from any Samsung Fridge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MrRobinson,
Thank you for reaching out and for letting us know the issue you have with your refrigerator, especially the ice maker that freezes up
we apologize for this inconvenience. let me provide you with some links to address your concerns.
Ice maker to not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Resetting your ice maker
https://www.samsung.com/us/support/troubleshooting/TSG01207806/
For further assistance, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
- Reference ticket number: 1144275703
^Ross
Samsung Frig
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought this three years ago and already not working right. It shuts down randomly. works for several hours, cools, then off for a day or so. Have had this problem for a month and lost so much food. The Samsung repair staff have been here twice with no luck having it fixed and the problem still exist. I am not putting more food in it but each time this happens the water from melting ice drips on the floor.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Farah, I understand you are having issues with your previous repair on your Samsung Refrigerator. I understand how much of an inconvenience this is for you and would like the opportunity to fix this. Please reach out to us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143330648. We thank you for being a part of our Samsung family. ^Brad
- Cons mentioned:Ice maker
Do NOT BUY SAMSUNG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not even 3 yrs and the ice maker is broke $800 to fix it. Then 5 yrs later just a little after warrenty the compresser went. $1,700 never buy samsung
No, I would not recommend this to a friend BAD Samsung Refrigerator!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When we purchase this refrigerator, I checked the review the review and it was very good . We purchase the whole appliances set (Stove/Oven, Dishwasher, Micro Wave Oven and the Frig. Everything work great except the REFRIGERATOR after 2 yrs the the Ice maker went bad and now both Ice and the center draw is not working. Don't buy it!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We care about your fridge's betterment. Let's help you out.
Please refer to the link below to rectify your fridge's ice maker and other concerns. Browse over the hyperlinks and watch the embedded video for tips.
Samsung ice maker is not working:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147669329, to help our team pull up your information when you message us.
Have a great day.
-John
Not reliable after 3 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for 2-3 years and then stopped cooling properly in both departments. It took 3-4 weeks and over $1K in food spoilage/inoperable use costs before the issue was fixed after 4-5 Samsung Tech visits. About 2 months later the issue is back and Samsung is giving me the run around again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
A cold refrigerator helps food stay fresh longer, ScottL. Below are tips to help correct your fridge's temperature!
There's a simple checklist of items to review if your refrigerator is not cooling correctly, beginning with ensuring it has power and is installed in an appropriate location. Learn more from these details.
Cooling temperature with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
You may watch this video about "What to do if your refrigerator is not cooling":
https://www.youtube.com/watch?v=ogwmuhLH4G4
Cooling off mode (Demo mode) on your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00048861/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145347635, to help our team pull up your information.
Have a great day!
^Chrystel
