Customer Ratings & Reviews
- Model:
- RF23M8070SR
- SKU:
- 5728821
Rating by feature
- Storage Capacity
Rating 4.0 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Design
Rating 3.5 out of 5 stars
Customers are saying
Customers frequently mention the spaciousness, middle drawer, counter depth, design, and no handles as positive aspects of the refrigerator. However, there are significant concerns with the ice maker, including frequent breakdowns and leaks. Some customers also express dissatisfaction with the fingerprint resistance and warranty of the product.
This summary was generated by AI based on customer reviews.
Nice refrigerator, horrible ice maker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After having the refrigerator for 6 months, we have had Samsung service out twice for repairs to the ice maker... and it's still broken. Ice maker has frozen up multiple times, twice beyond my ability to chip ice out of the mechanism. Now the ice maker only dispenses crushed ice no matter which button is pushed (and yes we have emptied the ice bucket to test this fully). We had our last refrigerator for almost 10 years, then we switched to this one for better energy efficiency and an updated look. We had service out 1 time in 10 years for the previous model. Twice in 6 months is really suspect of some major quality issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CoachKevin,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the ice maker don't make enough ice. If the ice maker appears to not be making any or enough ice, low water pressure or a faulty water filter may be to blame.
I highly recommend visiting these links for basic troubleshooting steps:
Slushy or frosty ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001688/
Block of ice in the freezer ice bucket
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
You can opt to watch this video on how to maintain your ice maker:
https://www.youtube.com/watch?v=EsbHtpc1ak4
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23M8070SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144262332
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Ice maker
Problems from the beginning
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the refrigerator in October 2018. Have already had the ice maker replaced once and now it is jammed with ice again. In addition to all of the "normal" sounds, it is now making a huge, loud clunking noise when the compressor shuts off. I am having it picked up. Would definitely not buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback, golfgoddess. Samsung is always looking for ways to improve and reviews like yours are vital in this process. ^Lo
Freezer , ice jams up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 2 yrs ago. For the third time now i have to get the freezer fixed. Saw previous reviews about ice problem, i chanced it anyway. My bad, should never have purchased this frig. Three times the freezer, ice maker has jammed. The tech asked me if I unplugged the frig and try to defrost it, i said i am not willing to do that. . Just a little thing, its not a magnitic front. The front takes abit of cleaning to stay nice.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Mary! I can provide you with this link (https://bit.ly/2vRRRrD) that has some information on what to do if the ice maker freezes up. ^Jecca
- Cons mentioned:Ice maker
Bad deal, don't do it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nightmare. Ice maker freezes up, we get it fixed and it breaks again. Doesn't make much ice when it does work. Now on 3rd Geek Squad repair in 1st 14 months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TxTS,
Thank you for letting us know about your refrigerator. We apologize for the inconvenience it may cause you. I'm sorry to hear that the ice maker is freezing up then right now, it is not producing enough ice.
I will provide you with a link that indicates a troubleshooting guide for the ice maker that doesn't produce enough ice.
Here's the link: https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
Also, for the ice maker that freezes up. Here's the link: https://www.samsung.com/us/support/troubleshooting/TSG01001791/.
For other issues for ice makers, you can check this link: https://www.samsung.com/us/support/service/refrigerators/ice-maker-service/.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/RF23M8070SR/AA.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144228234
^Rainly
Caveat Emptor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t be fooled by the brand name. Icemaker clogs regularly and needs to be thawed at least monthly. Water pitcher is not dishwasher safe and will shrink. Water filter is challenging at best to change. Feels like something is going to snap. This model does keep food cold — so I guess there’s one good thing about it,
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, , I would feel the same in your position. We pride ourselves on our products and the high quality standards we maintain. It is only through feedback from customers like yourself that we are able to make our products better. We would like to inquire further about the concern that you are having with your ice maker. If you could please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144107520) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
- Cons mentioned:Ice maker
Junk. Rust. Broke.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Garage.. started to rust on the door panels within 6 months, ice machine would drawer freezes and is basically impossible to remove.. freezer broke after 3-4 years. Junk junk junk.
No, I would not recommend this to a friendBrand response from Samsung
Posted .A refrigerator is one of the vital home appliances that should look and function awesome, TxArchitect. We'll be glad to help!
Keeping up with daily spills and expiration dates is essential in maintaining a clean fridge. Below are the links to guide you.
How to clean your Samsung refrigerator:
https://www.youtube.com/watch?v=Gw_NOk1rLAY
How to deep clean your Samsung refrigerator:
https://www.youtube.com/watch?v=vWp2bnE3uhQ
Samsung refrigerator shelf/drawer removal and cleaning guide:
https://www.samsung.com/us/support/answer/ANS00063107/
If your ice bucket is stuck and won't come out, don't try to force it too hard. A little gentle wiggle should be all you need to shake it loose. Click the link below for more information.
An ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
To keep your ice maker performing at its best, you'll want to ensure you keep up with preventative maintenance. I have provided a link below for reference.
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
You may also refer to pages 54-67 of the user manual to learn more about maintaining the appliance.
https://downloadcenter.samsung.com/content/UM/202007/20200706094023269/FDR_RF8000MC_DA68-03563A-04_EN_MES_CFR.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145656686) to help our team pull up your information when you message us.
Thank you!
-Angelica
water leaking into freezer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the style and functionality of this fridge, but have had persistent issues with water leaking into the freezer from somewhere. It only happens on the left hand side, but leads to massive ice build up. I've cleaned it all out and tried turning the autofill water dispenser off, but to no avail. There's no water in the drawer above the freezer, so it's really not clear to me where this is coming from. I am trying to work with samsung to get this addressed and am hopeful I just have a defective model. I feel like I can't recommend this item at all though based on my experience thus far.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello rbeks,
Thank you for bringing this to our attention. We appreciate you taking the time in sharing your experience with your refrigerator. I understand you're having an issue with water leaks in your Samsung refrigerator. I do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001852/ to guide you on the issue. It will show you what steps to take to find the cause and to keep it from happening again.
I also recommend watching the video on this link https://www.youtube.com/watch?v=uU6XADBosVo for some tips on how to prevent and stop refrigerator leaks.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144214519.
-Noraina
- Cons mentioned:Ice maker
Would not recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has been less than four years and the ice machine and freezer have stopped working
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how this affects your experience. Let's share with you some tips to elevate the refrigerator's performance, Desiree.
The link below will show you the diagnosis of the ice maker and freezer when they are not working. For more details, please select the bullet points that affect your ice maker experience. Please visit the hyperlinks and the instructional videos for additional help.
The Samsung ice maker is not working:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147555384, to help our team pull up your information.
Have a great day!
^Chrystel
Worst Ice Maker and horrible Protection Plan
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is only the 2nd time to ever write a product review anywhere. This fridge has the most unreliable ice maker, none of them have lasted a year and Geek Squad protection plan is now a joke (non-responsive). We've replaced our ice maker 3 times now and it broke again earlier this month. An authorized Samsung tech came last week to fix it, but he didn't. That night, the unit made ice, but I couldn't get the ice machine to spit out any ice. When I opened the dispenser, water spilled everywhere. We called Geek Squad back, but since then, we have had 4 tech repair no shows. Over 30 plus hours of waiting time plus almost 10 hours of phone calls for nothing!!! Supervisor was no help an couldn't give a reason of the no shows except to say they have a new process. Save yourself some TIME and money - DON"T buy a Samsung fridge at Best Buy. To make this shorter, we scheduled appointment in 5 days with supposedly a different service repair company. Its another waiting game!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Refrigerator. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142450577. We thank you for being a part of the Samsung family. ^Brad
Terrible freezer compartment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and I are in our late 60s and between the two of us, we've owned just about every type and brand name of refrigerator/freezer. This Samsung (RF23M8070SR/AA) is the worst appliance we've owned in our lives. The freezer must have each of its vents completely free of ANYTHING or you will discover that everything has defrosted. The real insult is that the control panel reads 0 degree when in fact it's well above freezing. If we completely empty it and put things in our chest freezer, it bounces right back to freezing. Rather than wait a long time for Best Buy to come out again, we just put our meats downstairs and limit this freezer to breads, veggies and fruits.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I see you are having problems with your Samsung Refrigerator when the vents are blocked and know that can be alarming. I would like to provide you with some very helpful information that is sure to give you the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
If you are still experiencing problems, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143619719. We welcome you as a part of our Samsung family. ^Brad
- Cons mentioned:Ice maker
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the flex French door for almost 2 years. About 2 months ago it started making noise and the water dispenser worked intermittently. I have the Best Buy warranty so submitted a repair ticket. The first repair person visited 2xs, but really did not know what was wrong. The second service person seemed to know it was the ice maker and the mother board but could not get parts (back ordered).. at this point the fridge was freezing my food and then thawing. The water dispenser stopped working, no ice was being made, the pitcher in the door was not filling, and water has started leaking into the Flex drawer. The Best Buy special agents have submitted an exchange request that will take at least 2 weeks to approve. By then it will be 3 months of these issues.
No, I would not recommend this to a friend - Cons mentioned:Ice maker
Ice Maker is HORRIBLE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. Ice maker is beyond horrible. Freezes up and will have to manually clear and scrape out ice weekly. Really ruins what would otherwise be a decent fridge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Having a cube of ice during hot summer days is all we need to keep hydrated. Let us help with your ice maker RobertY.
In the event of a frozen ice bucket, some troubleshooting may be needed.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
See pages 70 and 71. Handling and care of Ice bucket, see pages 54 and 55.
https://downloadcenter.samsung.com/content/UM/202007/20200706094023269/FDR_RF8000MC_DA68-03563A-04_EN_MES_CFR.pdf
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145423634) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Ice maker
Samsung refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy one of these! The ice maker has never worked properly. I have defrosted this thing time and time again. What a waste of money. We had complained to Samsung and they won't stand behind
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator due to the ice maker not working properly. We do apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001012/ to guide you. Just click on the type of issue you're experiencing with your ice maker for the troubleshooting steps.
I also recommend watching the video on this link https://www.youtube.com/watch?v=EsbHtpc1ak4 on how to maintain the ice maker in your Samsung refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https://www.samsung.com/us/support/ as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144358974.
-Noraina
- Cons mentioned:Ice maker
DON'T BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY! We have owned this refrigerator for several years. I do love the drawer, but the ice maker breaks every couple of months and leaks. We had it repaired several times and have finally given up and buy bags of ice.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there AMY521,
I see that you are experiencing some issues with your Samsung Refrigerator ice maker. I would like to make sure that you have the best experience with your appliance. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143221712. We thank you for being a part of our Samsung family. ^Brad
- Cons mentioned:Ice maker
Ice maker is junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our ice maker has gone out and been repaired multiple times. Same issue. Samsung and Best Buy probably spent more replacing the ice maker than the refrigerator cost at this point.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SuprNova321,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for any inconvenience to the refrigerator ice maker. We understand how important it is to have a working ice maker for our cold water on a hot day. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23M8070SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144596599
Thank you for choosing Samsung. Have a great day.
-Trisha-
Issues With First 2
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to have 3 delivered as the first one leaked from the left side door, the second one the middle fridge drawer didn't stay cold. My biggest complaint with this thing is the ice machine - it holds literally 3 cups of ice. If you have 3 people wanting a cup of ice water, there isn't enough ice in the machine. Kind of ridiculous.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you so much for reaching out to share your concern regarding the refrigerator. I understand your disappointment and I apologize if you had to have it delivered multiple times for the damages and if there are issues with the ice maker. Samsung always intends to provide great products and satisfaction to our customers. We will make sure to take action to improve our services so it will not happen again.
There are a few factors that can cause an ice maker to not work. If the ice maker appears to not be making any or enough ice, low water pressure or a faulty water filter may be to blame. When the ice maker makes small, cloudy, or clumped ice, it could be something as simple as a dirty water filter, low water pressure, or high mineral deposits in your water. In the event of a frozen ice bucket, some troubleshooting may be needed, and service may be required. Please visit this link for a troubleshooting guide.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Stay safe,
Reference Ticket Number: 1144414206
^Mila
Say NO to Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If i can give -10 star,.i will...Like i said before... i was a Samsung fanatic, but when they start mass production of all their products specially refrigerator. In less that 2 years it's garbage, no quality control at all whatsoever, They don't know how to handle defective products and customer service will give you a run around answer and at the end they'll tell you that your warranty expired... Say NO to Samsung Products
No, I would not recommend this to a friend- Cons mentioned:Ice maker
Overpriced for what you actually get
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had to replace the ice maker 3 times and now its out of warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Nesta,
We'd be more than glad to help you with the fridge. Should you need assistance with the refrigerator, please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146449095) to help our team pull up your information.
Have a great day,
-Ernest-
- Cons mentioned:Ice maker
Garbage!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GARBAGE!!!!! Ice maker has been either replaced or repaired 4 times now. Now it is leaking. I'm done with Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .It's essential to consider the necessary steps to resolve the leaks, YvetteO. We recommend following these links for the possible fixes.
Refrigerator water leaks are often caused by loose connections or improper installation and can even result from residual ice shavings melting in the chute. Learn more from these details.
Water leaks in Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
How to prevent and stop water leaks from your refrigerator:
https://www.youtube.com/watch?v=uU6XADBosVo
Proper leveling will help to prevent leaks from the refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
https://www.youtube.com/watch?v=56WIrCOKoiI
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145308276, to help our team pull up your information.
Have a great day!
^Chrystel
Good purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in 2019. Changing the water filter needed some getting used to. But everything seems to be working well. Writing this review in 12/22
I would recommend this to a friend
