Customer Ratings & Reviews
- Model:
- RF23M8070SR
- SKU:
- 5728821
Rating by feature
- Storage Capacity
Rating 4.0 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Design
Rating 3.5 out of 5 stars
Customers are saying
Customers frequently mention the spaciousness, middle drawer, counter depth, design, and no handles as positive aspects of the refrigerator. However, there are significant concerns with the ice maker, including frequent breakdowns and leaks. Some customers also express dissatisfaction with the fingerprint resistance and warranty of the product.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker
Serial Warranty Issues --- wast of MY time.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GOOD: Love the interior and exterior look BAD: The ice maker is a known issue (search it) and will freeze in place and waste hours of your time thawing .. . Now, after 4 years, the freezer has also stopped working. Beyond the spoiled food, the aggravation and time wasted with their 800-Samsung is not worth the $2.5k purchase price Avoid the headaches and get a quality-working product
No, I would not recommend this to a friend - Cons mentioned:Ice maker
Great starting out the gate
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WE saw the fridge at Spencer's and immediately fell in love. We just built our house and we decided to go with the SAMSUNG as opposed to the GE products that were being offered. However, after less than a year, we've had a repairman out twice to repair the ice maker. And now that it's out again and out of warranty!!! I have always enjoyed SAMSUNG products because of their high quality. However, after speaking to other SAMSUNG refrigerator owners, this appears to be a generally defective product. I will stick to buying TV's, watches and telephones from SAMSUNG in the future.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Richierich007. We understand how frustrating it is when results don't meet expectations and would love to speak with you further. Please reach out to us via any of the following outlets and reference ticket number 1140233229.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398).
We look forward to hearing from you. ^Lo
- Cons mentioned:Ice maker
Avoid Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung refrigerators are terrible and the company does not stand behind their product. Despite years of consumer difficulties with their ice makers freezing over and not producing ice, Samsung continues to deny the problem. At this point, I would not buy anything made by Samsung. The company does not care about its customers.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there CMCB, I hear you are experiencing issues with your Samsung Refrigerator not providing ice and know that can be very frustrating. I want to make sure that you are getting only the best performance from your machine. Please contact for assistance via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143475685. We thank you for being a part of our Samsung family. ^Brad
Samsung should stick to TVS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Died after 3 years and is unrepairable. Hopefully they will make it right
No, I would not recommend this to a friendBrand response from Samsung
Posted .I can imagine how you feel, GeraldP. We want to speak with you directly to provide better support for your fridge.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146085072) to help our team pull up your information when you message us.
Have a great day.
-John
- Cons mentioned:Ice maker
Avoid this
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy any Samsung refrigerator with this ice-maker. The icemaker quit within 6 months had it changed and new one freezes shut and quits constantly. We have to pull the bin out and chip frozen cubes blocking the dumper. Even when there is ice in the bin the auger struggles to move the ice to the chute.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Rickmc,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with the ice maker as the first one stopped working after 6 months of use and the new one is still not working properly. I'm sorry to hear that your new ice maker freezes and quits constantly. We do apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001012/ to guide you on the issue. Just click on "Ice bucket is stuck or has a block of ice" for the step-by-step instructions to resolve the issue.
I also recommend watching the video on this link https://www.youtube.com/watch?v=EsbHtpc1ak4 on how to maintain the ice maker in your Samsung refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https://www.samsung.com/us/support/ as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144359049.
-Noraina
Defected Icemaker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Defected model, do not purchase any that we manufactured prior to 2020!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your input towards the refrigerator is important to us, Vherrera. To know more about what happened or to gather more information, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145438826) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Broke after having it for only ~1 year!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The compressor broke in just over a year. Its taking over a week to get this repaired during thanksgiving! Don't recommend
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are grateful for the feedback JPOB. Samsung values your opinions. We will use this information about your experience. ^Jecca
Buy the warranty!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the refrigerator for 28 days, the auto water pitcher stopped working, amazing...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Tjb155. I certainly understand how frustrating this must be and would love to see what we can do to turn your experience around. Please reach out to us at any of the following outlets and reference ticket number 1139472339.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398).
We look forward to hearing from you. ^Lo
ice maker defective
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.dont ever buy this refrigerator or anything from samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator as your ice maker is defective. We appreciate your patience in dealing with the situation and we do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001012/ to guide you on the issue. Just click on what is your ice maker doing.
I also recommend you watch the video on this link https://www.youtube.com/watch?v=EsbHtpc1ak4 on how to maintain your Samsung ice maker.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144509339.
-Noraina
A year and a half in and the compressor failed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung to me was a quality name but after a few samsung appliances that have had issues within and past warranty, I will be steering clear of any products made by samsung in the future. We have had an issue with their dishwasher too. I like the look and use of the RF but the issues with the compressor and the poor construction of the top tray in the freezer drives me to not recommend anything made by Samsung in the future.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello saulokman, We'd like to take a further in-depth look into your case and see what options we may have. If you'd like to speak with me, just reference ticket number 1138773601. I can be reached via one of the following: Facebook Messenger: http://m.me/samsungsupport; Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398); Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
Worst Fridge Ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Turns out we purchased a refrigerator that Samsung knows is faulty- good luck ever wanting ice and the frodge to stay at a constant temp. Do your research and never buy Samsung. After 3 years we received a refund (based on depreciated value) from Samsung (there is a process here - again do your research). Glad to see this hayled away and replaced.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jrd001,
We appreciate you sharing your experience with Samsung - 22.6 Cu. Ft. 4-Door Flex French Door Counter-Depth Fingerprint Resistant Refrigerator - Black stainless steel. We apologize for not meeting your expectations about our Refrigerator, especially for experiencing some problems. Please know that we value your feedback, and we will continuously work on improving the quality of the products we offer.
For future concerns, you may use this link to help you with your issue.
https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https://www.samsung.com/us/support/
You may reach us via the following links if you need additional assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144752340
Thank you for choosing Samsung.
^Ross
A lot of money for defective product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker started freezing up shortly after the warranty expired. This seems to be a known problem with Samsung and they do not seem to want to correct the problem. I would stay away from all the Samsung as we have had problems with dishwasher as well
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Mike,
I see that you are experiencing some issues with your Samsung Refrigerator ice maker. I would like to make sure that you have the best experience with your appliance. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143220658. We thank you for being a part of our Samsung family. ^Brad
