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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 720 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.2 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers often highlight the spaciousness, FlexZone drawer, and counter depth of the refrigerator as positive aspects. They appreciate the design, color, and fingerprint-resistant exterior. However, there are widespread complaints about the ice maker's functionality and longevity, with customers reporting frequent breakdowns and slow ice production. Some customers also mention issues with the warranty and noise.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 720 reviews
  • Rated 5 out of 5 stars

    Best refrigerator I ever had!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Samsung refrigerator! Great color, fingerprint resistant and it looks awesome in my kitchen.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Samsung is proud to be a great addition to your kitchen, Dorothy. Thank you for the 5 Stars! ^Lo Samsung

  • Pros mentioned:
    Counter depth

    Rated 5 out of 5 stars

    New home, new fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great, works great, fingerprint resistant. Counter depth is perfect fit.

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth, Space

    Rated 5 out of 5 stars

    Very Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautifull and counter depth! Hard to find. Nice space inside

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Not quite what I expected...

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the fridge is fine, it keeps a good / consistent temp, is easy to use, clean. The major annoyance is the very loud ice make, which CLUNK ice into the bin all during the day and night. Also the ice dispenser is slow and hard to use, sometimes just grinding rather than dispensing ice.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Counter depth, Space

    Rated 5 out of 5 stars

    Great Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Counter depth fridge fits great, looks great and has more than enough room for a family of 4.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey TK420! Thank you for sharing your thoughts on this refrigerator. ^Jecca Samsung

  • Pros mentioned:
    Flexzone drawer

    Rated 5 out of 5 stars

    Samsung has a Winner here!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent replacement for my LG! The middle drawer is a game changer and the app connectivity and notifications really allow you to protect your food investment. After two failures of my LG while on vacay and losing $1000’s in Waygu twice, this was a mandatory upgrade !

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Classy. Great look for the kitchen. Decent price. Very spacious

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Pretty Fridge, Poor Ice Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking refrigerator. The freezer at the bottom provides more room to fit larger items in your fridge (eg thanksgiving turkey). My only complaint about this fridge is the ice machine holds very little ice. If you have a family event, don’t expect much ice from this thing. Make sure you buy ice ahead of time.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Storm910, I appreciate your honest feedback on your new Samsung Refrigerator. I am so glad you are loving the space of the unit. As always, thank you for being a part of our Samsung family. ^Brad Samsung

  • Rated 4 out of 5 stars

    Just arrived

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just received the refrigerator today so I cannot comment of long term use. However, I do like the size and sliders on the bottom that make it easier to move. The exterior is sleek and Interior has many shelves and love the handles . Looking forward to using it!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Great Value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge at a great price. Bought it because we lived the design and it works as it should. Probably the best bang for the buck we got

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth

    Rated 5 out of 5 stars

    great refrigerator for counter depth

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great counter depth refrigerator with plenty of storage room. We like the FlexZone™ Drawer, which you can change the temperature of the drawer depending on the food you would like store there. The refrigerator is very quiet that you would not notice it exists. It worth the price. However, we only have it for about a week, we do not know how long it will keep our expectation.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      I love the FlexZone drawer too! Thanks so much for sharing, refrigeratorbuyer! ^Jecca Samsung

  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    It is nice, but the space on the doors is limited

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While this fridge is slightly larger than my last one, it actually feels slightly smaller in part because the ice maker takes up so much space on the door and therefore the fridge. I'll get used to it, but it came as a surprise. Otherwise, I am perfectly happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Flexzone drawer

    Rated 4 out of 5 stars

    Great find!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, great fridge. Love the flex drawer and the temperature control. It is definitely not fingerprint proof. Regardless, i love walking into my kitchen every morning to see it!

    I would recommend this to a friend
  • Pros mentioned:
    Flexzone drawer

    Rated 5 out of 5 stars

    Counter-depth Success

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a counterdepth refrigerator that didn’t hog kitchen floor space. This refrigerator gave us superior interior storage without a bulging footprint. Well lit! Plenty of ice production for our needs. Flexable mid drawer is convenient.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great space and well divided. Seems bigger than our previous unit even though listed as the same size. Delivery team was excellent. This is the first time I purchased a refrigerator strictly online (sight unseen) but the description and pictures on the Best Buy site were enough. It was delivered in 2 days whereas other stores had at least a 2 week wait!

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this refrigerator. Very quiet. Good ice maker. Definitely get the model with handles. The flex zone drawer is our favorite feature. Get the protection plan because refrigerators can easily have major problems as we found out with our last Samsung. Best Buy did right by us with a no hassle exchange.

    I would recommend this to a friend
  • Cons mentioned:
    Missing parts

    Rated 4 out of 5 stars

    Samsung refrigerator

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator but when it was delivered, it was missing the basket tray on the inside, and I still haven’t received one in the mail or anything

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase absolutely love this fridge it’s looks great with my blue gray cabinets and also is easy to clean

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Great Fridge...LOUD Ice maker

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really impressed early. LOVE the multiple zones. Plenty of space and like that it's counter depth. Ice maker is LOUD when ice is pushed into the bin. Overall quality seems great as well. Very happy with the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge! Works well for me, and not noisey. The amount of space works for me and I like that the shelves can be raised or slide back to make space for taller items. I also love the second drawer to use for different things and the ability to change the temperature. I was also able to price match it for $800 less.

    I would recommend this to a friend