Customer Ratings & Reviews
- Model:
- RF23R6201SG
- SKU:
- 6355739
Rating by feature
- Storage Capacity
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.0 out of 5 stars
Customers are saying
Customers praise the 22.6 Cu. Ft. French Door Counter-Depth Refrigerator with CoolSelect Pantry for its spacious interior, counter-depth design, fingerprint-resistant finish, and adjustable shelves. However, some customers have experienced issues with the ice maker, noise, durability, and warranty.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker
Total LEMON
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst refrigerator I have ever bought in my ENTIRE LIFE. The ice machine stops producing ice every two weeks. Sometimes a reset works, other times not..... Samsung service has been here at least three times. I am currently waiting on my final service call since the warranty expires next month and I will be left with an expensive paperweight.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Refrigerator Ice Maker. I am glad to see that you are already headed in the right direction for a speedy repair from our Service Professionals. Thank you for choosing Samsung and being a part of our growing family. ^Brad
Great Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect color, cool looking fridge works great!!!!!
I would recommend this to a friendThis feels like a starter refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This $2700 refrigerator feels more like a $1500 one. The drawers are all loose and rattle when you open and close them, they don't fit properly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Rickers,
Thank you for bringing this to our attention. We appreciate you letting us know your feedback about the drawers of this refrigerator which are all loose and rattle when you open and close them. We apologize for the inconvenience this has caused you. It's not the experience we want you to have, and we're here to help.
Attached is a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF23R6201SR/AA
For immediate assistance regarding your concern, you may reach out via our Support Channels below to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144448562
-Angelica
Great counter depth fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product eazy to operate!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendMagnet doors are weak.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Limited adjustable shelves; the magnet on the doors are weak, we constantly need to go back to close it. Its a good think there is awarning to let us know the door is still open
I would recommend this to a friendBrand response from Samsung
Posted .We understand how frustrating it can be when results and expectations do not meet. We definitely want all of our customers to enjoy their appliances and to have many years of use. Feedback like yours will certainly help us to continue improving our products and customer experiences. I am including a helpful troubleshooting link to support your concerns on the doors (https://bit.ly/3lGBdQU). If you need further assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143106946) and it will help our team pull up your information. Thank you for choosing Samsung. ^Lena
Very good refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with the Samsung. Convenient to use.
I would recommend this to a friendGreat fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great appliance looks and quality, would recommend
I would recommend this to a friendSamsung is great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love how the refrigerator looks but found it to be too small. I am having it picked up and replaced by the same model with more cubic feet. Best Buy was so accomodating.
I would recommend this to a friend- Cons mentioned:Ice maker
Ice maker stops making ice
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Frustrating with Samsung refrigerator. The ice machine stops making ice. Only had for 6 months and need to call out for repairs.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your new Samsung Refrigerator. I am glad to see that you are already scheduled for a repair with our Certified Samsung Technicians. We thank you for choosing Samsung. ^Brad
Not a good purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good, but very small refrigerator section. Freezer is adequate. The doors have little storage space. I would not purchase again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rita,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator did not meet the required spaces needed. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
To know more about the product please see the specification guide:
https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/3-door-french-door/pdp/rf23r6201dt-aa/RF23R6201SR_V4.pdf
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23R6201SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144427296
Thank you for choosing Samsung. Have a great day.
-Trisha-
Bad Delivery Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When we saw it on the floor it had the ice holder in there; now it's missing. We should get what we ask for even if it's an open box item. I know it was there because I commented on it. The fridge is good so far. On the other hand the delivery process needs to be improved; we were rescheduled 3 times and the last time no one even called to say it wasn't coming even after I called to confirm they did not say they were not coming.
I would recommend this to a friend- Cons mentioned:Ice maker
too expensive for no reason
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.for the cost… it’s a piece of garbage…. get scratchs too easy like my kid put a fridge magnet for hes picture and it ruins it…. if you hit it with anything like a rubber bouncy ball for example would get a dent… the ice maker went bad just after 1 year won’t make ice (its not frozen)
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello FrenetikGamerFB,
Thank you for bringing this to our attention.
I'm so sorry for having some problems with your
Samsung - 22.6 Cu. Ft. French Door Counter-Depth Fingerprint Resistant Refrigerator with CoolSelect Pantry™ - Stainless steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are some links that might help you.
Ice maker is not working
There are a few factors that can cause an ice maker to not work. If the ice maker appears to not be making any or enough ice, low water pressure or a faulty water filter may be to blame. When the ice maker makes small, cloudy, or clumped ice, it could be something as simple as a dirty water filter, low water pressure, or high mineral deposits in your water. In the event of a frozen ice bucket, some troubleshooting may be needed, and service may be required.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Product manual:
https://downloadcenter.samsung.com/content/UM/202106/20210623101812172/FDR_AW2-14-CD-FL_DA68-03873A-04_EN_MES_CFR.pdf
In case you have any other concerns you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144398952
Thank you for choosing Samsung.
^Ross
Ok, just bought to match the rest of appliances
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok, drawers are wobbly and the delivery guys were terrible. Will have readjust doors myself.
No, I would not recommend this to a friend- Cons mentioned:Delivery
Pathetic installation service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My item was delivered on June 12 and had to be lifted to the 2nd floor. the team turned up with 2 ppl. it was rescheduled to 17. the team again turned up with 2 ppl. Now thy have rescheduled to 21st. My refrigerator is lying in the garage and I have to keeping waiting fr 2 weeks fr installation
No, I would not recommend this to a friend Incomplete Refrigerator Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is what we expected but the set up was less than satisfactory.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Cons mentioned:Ice maker
Worst ever do not consider
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker is abysmal, practically unusable. Ice cubes drop one per 30 seconds. The inside is tiny and cramped, weird engineering decisions lead to clunky interior features. I hate this refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, PeterL!
We'll help get your ice maker to work properly.
Although the ice maker is capable of making 10 pounds of ice a day, it's only capable of holding 2 pounds of ice at a time. Once the ice bucket is full, the ice maker will stop.
Ice maker is making some ice, but not enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
What to check when there is no ice or not enough ice from the ice maker or dispenser:
https://www.youtube.com/watch?v=heJu7r3JqNc
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145283539) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Looks nice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive just because counter dept. if you don’t need counter dept. avoid, you can get much nicer for what you pay
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, and thank you for sharing! Samsung values feedback from all our customers. ^Jecca
Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking refrigerator. Metal seems thin and kind of flimsy compared to my whirlpool.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your feedback with us, Samsung. We are happy to hear that you're enjoying your new refrigerator. ^Lo
It’s to compact.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To small for an average family home. This refrigerator would great in a condo or small apartment.
I would recommend this to a friendBrand response from Samsung
Posted .Thanks so much for sharing your thoughts, 1patrol. We appreciate you. ^Jecca
Decent for price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t have much capacity and the ice machine only delivers occasional ice.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mach5! I have this link (https://bit.ly/318JLqE) I believe will be helpful. It has some steps you can take if the ice maker is not working properly. ^Jecca