Customer Ratings & Reviews
- Model:
- RF23R6201SG
- SKU:
- 6355739
Rating by feature
- Storage Capacity
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.0 out of 5 stars
Customers are saying
Customers praise the 22.6 Cu. Ft. French Door Counter-Depth Refrigerator with CoolSelect Pantry for its spacious interior, counter-depth design, fingerprint-resistant finish, and adjustable shelves. However, some customers have experienced issues with the ice maker, noise, durability, and warranty.
This summary was generated by AI based on customer reviews.
Haven't received it yet
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still waiting till February 24 But have received the bill faster than the delivery
I would recommend this to a friendBc you forced me to use 50 char you get a poor rev
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t installed the ref yet. Fjdjdjdidjddjdudjdjdjf
No, I would not recommend this to a friendBuyer beware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this product as it has a major design flaw with the icemaker. Had it for only 24hrs before I had to call service on it as the icemaker was leaking into the refrigerator compartment. Samsung rep came out and installed new icemaker, made the leaking issue even worse as it then leaked put of the front of the fridge. Have contacted Samsung and they are refunding my money and taking the fridge back. Bought an LG that we are very happy with.
No, I would not recommend this to a friendStay far away
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge didn’t work upon installing it. Best Buy wouldn’t help, Samsung wouldn’t help. A tech got sent out for A BRAND NEW FRIDGE now for the 2nd time. I’ve been without a fridge for 3 weeks and still waiting for it to be repaired. I requested it to be replaced because who buys a brand new fridge that needs work on it? You wait on hold and get the run around no matter who you talk too. By far the worst experience & I regret ever giving my money to Best Buy and Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I understand you are experiencing issues with your new purchase. I do apologize for that. I am glad that you were able to set up service with our service professionals. If you have any concerns please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter
(https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142428657. We thank you for being a part of the Samsung family. ^Brad
- Cons mentioned:Damaged
Refrigerator badly damaged. Scratches,big dings
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came to me really damaged. No response from Best Buy yet. Installation of washer and dryer not done either. Missing hoses that were purchased on the order.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144625266.
-Noraina
Makes way too many noises.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes LOTS of random noises, clicks, gurgles, pops, tapping sounds. Dispenses ice cubes very slowly and there's no way to just reach in and grab the ice. The crushed ice setting is so slow the ice on the bottom will be water before you fill a small cocktail glass. Doors don't close well - I'm frequently reminded that a door hasn't closed all the way when the alarm starts going off, since they sort of stop short and don't close all the way. ...as I've written this review, I've counted about 25 noises in the last 5 minutes. It sounds like it is 30 years old and about to break, but I've had it for only about 2 weeks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there DukeAtreides, I would like to congratulate you on your new Samsung Refrigerator and thank you for taking the time to post your review. I understand you have some concerns with the machine making a lot of noise and I have some helpful information to ensure you are only getting the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
If your issues continue, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143462597. We thank you for being a part of our Samsung family. ^Brad
Worst Delivery Service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I could give Best Buy a zero rating. This was the worst delivery experience I have ever had. Delivery people were shown where to place the appliances in the house. There were stairs the appliance would have to be brought up. The delivery people just dropped the appliances in the garage and left. Called Best Buy back to have someone come back. Appointment was 7:00 to 1:00 two days later day to bring appliances in the house. No one showed up for the second appointment. Will be going somewhere else if I need anything delivered. Stay with the delivery people and don't leave your garage door open.
No, I would not recommend this to a friendCannot recommend this refrigerator.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.5 stars to Best Buy, but I'd give "0" to Samsung if I could. We have had 2 ice maker service calls under warranty, and now, 2 months out of warranty, the ice maker has failed yet again. There is an additional warranty period covering the ice maker for units bought between October 2020 and September 2021, but we bought ours in June 2020 so no luck on that. Really disappointed. Our Whirlpool "backup" refrigerator out in the garage is 15 years old and still going strong.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there JPayne, I see you are experiencing problems with your Samsung Refrigerator ice maker having issues and know that you are having some trouble getting that resolved. I would like to extend a hand in getting a resolution fit for your needs. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143620617. We thank you for being a part of our Samsung family. ^Brad
- Cons mentioned:Ice maker
Hair Dyer Ice Maker....ugh!!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AVOID!!! Unless you like taking an hair dryer to your ice maker every month to defrost it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know a working ice maker is needed for you to make ice, Bodizafa. Let's get the information you need.
Ice maker is not working - Samsung " Ice bucket is stuck or has a block of ice" https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Frost forms in the freezer or refrigerator - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
If your freezer is not freezing, or if your fridge or other temperature-controlled compartments (such as FlexZone) are not cooling, there are several options for fixing the problem and correcting the temperature. Please check these links for details.
Cooling issues with Samsung refrigerator or freezer https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Refrigerator, Freezer, or FlexZone is not cooling enough https://www.samsung.com/us/support/troubleshooting/TSG01001029/
8 reasons why your Samsung refrigerator is not cooling https://www.samsung.com/my/support/home-appliances/8-reasons-why-your-samsung-refrigerator-is-not-cooling/
What to do if your refrigerator is not cooling | Samsung US
https://www.youtube.com/watch?v=ogwmuhLH4G4
What temperature should I set my Samsung refrigerator to?
https://www.samsung.com/us/support/answer/ANS00080450/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1145256984) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
- Cons mentioned:Delivery
Stay away
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a good fridge. Freezer stopped cooling within a year. Customer service support was even less impressive. Do not buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Ohio, I understand you have some concerns with your Samsung Refrigerator freezer compartment cooling properly. I would like to offer you with a helpful guide to get your unit running smoothly again. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
If you gave any further concerns, feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143897503. We thank you for choosing Samsung and being a part of our family. ^Brad
Not fingerprint resistant!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Samsung! All my appliances are Samsung! But….The refrigerator is supposed to be fingerprint resistant and it’s not! Every time someone opens the fridge there are prints. By the end of the day my fridge is covered with prints. Been wiping it clean all day every day now! The space inside the fridge is good overall. But if you want a fingerprint resistant fridge this is not it!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Indira, I can see that this is very important to you. That would frustrate me, too. Here at Samsung we value your time, and we appreciate your honesty in your review. We manufacture several different models with various features, and it is only through feedback from customers like yourself that we are able to make our products better. I have attached a link to a guide on caring for your refrigerator (https://bit.ly/3eXJOMB). If you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144051467) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Looks great but doesn’t work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got the fridge and when the delivery guys plugged it in, it blew the breaker in the house. After calling the electrician, we figured out that the fridge had a broken compressor. Still waiting for BestBuy to come pick this up. Waited weeks to get it. Really bummed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Bad product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst product I ever own , iced keep buildup in freezer
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello! Here is a link that will help with your Samsung refrigerator https://bit.ly/3jlXdy1 ^Ty
no
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't know since delivery has been delayed till July
No, I would not recommend this to a friendNever buy an open box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased an open box with the understanding that it would have no issues, it has not worked since i received it .. It needs a new compressor just like the one i was replacing
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Refrigerator. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142713475. We thank you for being a part of the Samsung family. ^Brad
Item died in 9 days
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give it zero stars I would. I do not understand all the positive reviews as the installers who replaced the dead refrigerator told me that Samsung refrigerators are the most returned item. Never again. Go with the LG.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you so much, cgdesi, for your detailed feedback. Samsung values your thoughts and opinions. ^Jecca
Avoid at all costs
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Four months out of warranty and it stops working. Strongly urge you to avoid this product and this brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Kelley,
I see you are experiencing issues with your Samsung Refrigerator not working and understand how frustrating that can be. I would love the opportunity to chat and see how we can help resolve this problem. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143261171. We thank you for being a part of our Samsung family. ^Brad
Ice machine is awful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge looks nice and so far seems to work well. EXCEPT The ice machine makes little ice cubes and barely any of them! The water functions just fine (if not cold enough), but the ice. There is hardly any!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Sftwinmommy! I understand that your Ice maker is not producing ice as it should. I know that can be frustrating so I have provided a link that will help maximize ice production.
( http://bit.ly/2S5SF0S ) ^Nic.
Don't buy.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Infant mortality. Fridge ran for about a week and then died after a power outage. Had to order a replacement unit. Only ordered like replacement due to availability.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Brent, I would like to congratulate you on your new Samsung Refrigerator and am glad to see you were able to get your issue resolved. We welcome you to our family and thank you for choosing our brand in your home. ^Brad
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was an open box which is fine. But the Handel fail off and needed assembly a week after delivery and the drawer squeaks badly. The lock for drawers doesnt work either.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your newly installed Samsung Refrigerator. There are several important things that should be checked to make sure you are getting the best performance from your unit. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142939869. We thank you for being a part of the Samsung family. ^Brad