Customer Ratings & Reviews
- Model:
- RS22T5201SR
- SKU:
- 6397585
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers regard the refrigerator's spaciousness, counter depth, and design positively. They appreciate the amount of storage space, the sleek look, and the ease of use. However, some customers have concerns about the ice maker, the lack of light on the water dispenser, and the limited adjustability of the shelves.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Freezing issue
cooling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.food in the back of the fridge tends to freeze - whether it is high moisture content or low even though the temperature is kept at 44 degrees
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having concerns with your Samsung Refrigerator. I would like to make sure that you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
Thank you for choosing Samsung. ^Brad
Nice refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to adjust temp of fridge. Veggies are getting frozen at 37. Instructions in booklet are not clear
I would recommend this to a friendBrand response from Samsung
Posted .Hi Usha! I have this link (https://bit.ly/35cgSNr) that can walk you through how to set the temperatures on the refrigerator. ^Jecca
- Cons mentioned:Ice maker
Do NOT buy!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice dispenser never worked! Had the door changed TWICE by Samsung warranty and the issues with the ice dispenser continued. I will never buy a Samsung refrigerator again! It is the worse brand of refrigerators and it is unfair to the customers who buy these products.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Alfred!
Thank you for reaching out to us. I see you have some concerns with the Samsung - 22 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Stainless steel. I sincerely apologize for the inconvenience if the ice dispenser on your Samsung Refrigerator is not working, which was less than ideal. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Samsung Refrigerator Ice Dispenser Issues": https://www.samsung.com/us/support/troubleshooting/TSG01209062/.
You may also refer to the user manual special features of the ice dispenser on page 42 and troubleshooting steps of the ice dispenser issue on page 54: https://downloadcenter.samsung.com/content/UM/202002/20200209003056203/SBS_RS5300T_DA68-03958A-00_EN_MES_CFR.pdf.
I also shared the link about the warranty information of your Samsung Refrigerator: https://www.samsung.com/us/support/service/warranty/RS22T5201SR/AA.
Your Samsung Refrigerator is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period of:
One (1) year parts and labor
Five (5) years of parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years Labor on Digital Inverter Compressor Only.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144686388
Have a great day.
Melardo
Give this fridge a pass -- terrible design
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We ordered this fridge because the thermostat on our older Frigidaire was gone (freezing our food), and it was going to take weeks to fix. This one arrived, straight out of the box, and same issue! Even with thermostat set to 42 F, food at the bottom of the fridge is freezing. A portable thermometer puts the temp at the top shelf at 38 F and the bottom shelf at 30. Plus, the bins are cheap and hard to close, there is only one light at top of fridge so impossible to see what's on bottom shelf, and we have yet to dispense ice without at least half of the cubes ending up on the floor. Plus, the water/ice dispenser alcove does not have a light, so you can't see anything. Overall, a terrible design with subpar functionality. Definitely give it a pass.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there pcook100, congratulations on your new Samsung Refrigerator and thank you for taking the time to post your review. I understand you are having issues with items freezing in your fridge compartment and know that's not correct. There are several reasons this can happen. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
If you need additional assistance, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143425041. We welcome you to our Samsung family. ^Brad
New counter fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its nice and sleek with no door handles. You can only use large cups for the crushed ice function otherwise the ice flys all over the floor.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Gstyles, I want to congratulate you on your new Samsung Refrigerator and appreciate you for pausing your day to provide your feedback. I understand you have some design concerns and would like to forward this to our design team for future products. We welcome you to our family and thank you for choosing Samsung. ^Brad
- Pros mentioned:Space
Great Buy!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new refrigerator!!! The space is just what I need and works very well!!!
I would recommend this to a friend Fridge good, everything else was horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is good but considering it to be a smart fridge, it’s defective because the WiFi router on the fridge isn’t working and I couldnt connect my phone to it. Also, good luck with delivery and their customer service line. I dealt with several nightmares trying to get my fridge delivered and I’m a really nice customer but even a nice customer can take so much. You’re better off going to one of their competitors instead.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Christina, I understand you are having problems getting your new Samsung Refrigerator connecting to wifi and know that can be a hideous task when starting up your machine for the first time. I want to provide some helpful information to assist. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001816/
if you are still having problems with your connecting, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143617074. We would like to welcome you to being a part of our Samsung family. ^Brad
- Pros mentioned:Space
Happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been great so far Great storage features Temp has saved on food spoilage
I would recommend this to a friend Water Filter is a pain
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All was well and good until I TRIED to replace the filter. First of all the lock doesn't easily turn; good thing because I went to the owner manual and it said I have to TURN OFF the water supply prior to replacement. Pull the unit out of it's space and monkey around with the supply line. What a pain in the ***. I didn't have to do so with my old Kenmorel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I would feel the same in your position. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have any additional questions or concerns please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144085330) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Very nicevfinish
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice fridge love lighting inside. Easy to use and setup
I would recommend this to a friendBrand response from Samsung
Posted .Greetings,
We appreciate all the great things you highlighted about your fridge, Natasha!
Should you ever need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145387665, to help our team pull up your information.
Have a great day!
^Chrystel
- Cons mentioned:Ice maker
Unhappy customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is ok except for the ice maker jams up all the time! I would not recommend this item. Im very unhappy with the purchase, if i could return it i would!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Nathan, I see you are experiencing issues with your ice maker in your Samsung Refrigerator and know that can be agitating. I would like to offer some helpful information to ensure the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
If you are still in need of assistance, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143572191. We thank you for being a part of our Samsung family. ^Brad
good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.That work great good for the price , but it arrived broken so I'm waiting for another one
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Cons mentioned:Freezing issue
Freezes up the food in the fridge.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the fridge for 1 week and already freezes up the food even at 38 degrees. Next, I do not recommend unless you see it in person. I had to buy it during Covid when Best Buy was closed because I had no choice. The inside is so small. Will not work if you are a family of more than 2 people. Perfect for a single person.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Refrigerator. I see that you are experiencing issues with items freezing inside of your fridge compartment. I have some helpful information that will help. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
Thank you for choosing Samsung. ^Brad
Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water leaked from underneath after the water was hooked up. Not leaking from the connection, but from somewhere inside. And, the water dispenser dripped. And it dispensed ice “very” slowly. Best Buy offered to bring me a new one, but I was a little scared of the model at this point so decided to swap it out for an LG. Waiting for the exchange to happen today.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback! ^Ty
Pending delivery August 14, 2022
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase date is correct cannot give any opinion until I actually receive the appliance pending for August 14, 2022. I have received billing and sent first payment. I will actually have two billing cycles before the item gets delivered. I will wait to rate delivery and appliance
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
Ticket number: 1144660869
^Rainly
left with one that didn't fit costing me much more
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is not space to tell what all has happened. The latest is I spent over 3 hrs. over the internet trying to find the right refrigerator. We found one and was emailed they were coming but not what was shown to me. Someone changed it to one that would not fit. I called and said don't come it would not fit. Where the one that was found was lost. I asked for someone who knew what he was doing, to come and see what we were trying to do. One person came but he only looked at the space and I did not here from anyone after that. I'm stuck with one that cost me several hundred more that didn't fit. The one that was picked was lost. As looked at your latest add there is one that would fit, I think, is WRF560SMHZ, but I'll never know.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
Lasted 2 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage unit. Died after 2 years. Don't buy Samsung refrigerators
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Duke,
I can't imagine what you are going through right now with your refrigerator. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your refrigerator.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150026189) to help our team pull up your information when you message us.
Thank you.
-Ricardo
- Cons mentioned:Ice maker
Does not dispense ice
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned this fridge for a whopping 5 months now and it DOES NOT DISPENSE ICE ANYMORE! It makes ice just fine but will not dispense let alone even try. Samsung says that there’s no service available in my area.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to see that you had this problem with your unit and we would like to see how we could assist. We apologize for any inconvenience this has caused. Please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144140411) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Nice refrigerator I can’t wait for it to be del!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Curious why you would send me a review for products i won’t be getting for 2 more weeks.
No, I would not recommend this to a friendREFRIGERATOR
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I TRY TO REACH COUPLE DAYS AGO AND THE WAITING IS MORE 1 HOUR, THEN I SPEAK THE CUSTOMER SERVICES THEN PUT ME IN HOLD AGAIN MORE THE 1 HOUR THEY NEVER RETURN MY CALL I EX[PLAIN ABOUT THE PROBLEM MT REFRIGERATOR THE RIGTH SIDE NO COOL INSTEAD IS FROZE THE RIGHT SIDE ALL MY VEGETABLE IS DAMAGED
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142487213. We thank you for being a part of the Samsung family. ^Brad