Customer Ratings & Reviews
- Model:
- RS22T5201SR
- SKU:
- 6397585
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers regard the refrigerator's spaciousness, counter depth, and design positively. They appreciate the amount of storage space, the sleek look, and the ease of use. However, some customers have concerns about the ice maker, the lack of light on the water dispenser, and the limited adjustability of the shelves.
This summary was generated by AI based on customer reviews.
DON'T PURCHASE
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT REFRIGERATOR AS FAR AS SIZE, LIGHTING, ETC. DOORS DON'T CHILL AS MUCH AS OTHER AREAS BUT I BELIEVE THIS IS NORMAL. THE REFRIGERATOR COMPLETELY DIED LESS THAN A MONTH OUTSIDE THE PURCHASED DATE. SO IF YOU BUY THIS ONE, BE SURE TO BUY THE EXTENDED WARRANTY BUT THEY DO NOT REPAIR QUICKLY AT ALL. I WILL NEVER BUY ANOTHER SAMSUNG APPLIANCE. THEY NEED TO STICK WITH PHONES AND TVs
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to leave this review, KristiM. We would love to discuss your fridge to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146152901) to help our team pull up your information when you message us.
Have a great day.
^Charles
Failed Just After Warranty Expired
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this unit one year and two months ago. It stopped cooling either side last night. Requested service through the Samsung website and they can't get anyone out for a week! Called other local repair services with no luck up to this point. One stated they stopped servicing Samsung due to not being able to get parts. So, we are out of warranty, out of a refrigerator for at least a week, and done with Samsung appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there HankT, I apologize that you are experiencing issues with your Samsung Refrigerator and understand how you feel. I am glad to see that you are headed in the right direction for a repair by our certified technicians. We are always willing to assist Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143457941. We thank you for being a part of our Samsung family. ^Brad
Service is terrible!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 3 months after purchase, a power outage occurred. Refrigerator would not turn back on. All other appliances worked fine. Flipped breaker on and of several times, even though breaker wasn't the issue. Had to undo levelers in front to pull unit out. That isn't an easy process. Plugged unit into a different outlet, but still no power. This is the weekend before Thanksgiving. Refrigerator is loaded. 4 days before earliest service call! If you have a problem, Samsung is the not the manufacturer that you want to have to deal with!
No, I would not recommend this to a friendBrand response from Samsung
Posted .A working refrigerator is one of the essential appliances, especially during holidays missthesixties. We're here to help with your Samsung unit.
Here is a link to the troubleshooting steps to try when the refrigerator has no power.
https://www.samsung.com/us/support/troubleshooting/TSG01109708/
You may also check the link below for information about power difficulties and self-diagnosis of your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=q1hwOD0j-hY
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145168798) to help our team pull up your information when you message us.
Thank you!
-Angelica
Refrigerator floor model
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this unit off of showroom floor. Definitely used and returned for some reason! No problem with that but nothing was cleaned inside. Leftover cheese vegetables and liquids delivered with unit! Would of given more stars if clean.
I would recommend this to a friendToo noisy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noisy and loud. Called manufacturer and was told it was normal. We never heard the refrigerator this one replaced.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I se you have concerns with the noises coming from your Samsung Refrigerator. I can put that concern to rest. Here is some information on noises that you will hear from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Thank you for choosing Samsung. ^Brad
Delivery went well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice refrigerator every thing went pretty smoothly
I would recommend this to a friendBrand response from Samsung
Posted .We're so glad to hear that, Zman! Thanks so much for sharing. ^Jecca
Dont buy samsung
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Google samsung refrigerators before you buy. I didnt and a so sorry I didnt. Its not even 2 years old and broken. We lost so much food. Doesnt cool properly. Leaked like a flash flood all over my house. Known problems without solutions. Class action lawsuits. Poor customer service. Stay clear of samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello HectorImelda,
We understand the disappointment of dealing with a leaking refrigerator and not cooling properly. Let us help.
We suggest looking at the troubleshooting link below for your fridge that is taking too long to get cold enough. This resource offers additional links that may be useful, including information on the ideal temperature for a refrigerator, tips for ensuring that the door closes properly, leveling the refrigerator, instructions for adding your fridge to SmartThings, any error codes that may be relevant, and a comprehensive video tutorial.
Refrigerator, Freezer, or FlexZone is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
We have provided a link that contains complete details on how to deal with refrigerator water leaks. Select the bullet point on which area of the refrigerator the leaks are coming from to troubleshoot it. We recommend checking the hyperlinks embedded in it as they contain helpful tips.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146874376) to help our team pull up your information when you message us.
Thank you.
-Angelica
Unreliable
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well I loved this refrigerator at first, but 6 months after i purchased it, both the refrigerator and freezer stopped cooling. I have now been without a refrigerator for over three weeks and the Samsung repair people have been out twice so far attempting to fix it. They tell me now that the condenser is shot and will take another week with multiple visits to repair. This is the second appliance I have purchased from Samsung that I have had issues within the last few years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jaimz,
We are glad to hear that you are using Samsung products. We are here to help you out with your refrigerator cooling concern, you may click the link below to assist you on this matter.
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You may provide this reference number (1144938554) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Stop working after 5 months of brand new purchase
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought brand new Samsung refrigerator and It stop working after 5 months. The repair appointment from Samsung manufacturer warranty is more than 2 weeks. We don't have any refrigerator during the next 2 weeks. Poor us! I will never buy any Samsung appliance in future.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there LGHS, I see that you are experiencing some issues with your Samsung Refrigerator repair and realize how poor your experience has been. I know this is a vital component to your lives would like to make a great effort to raise the bar. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143394161. We thank you for choosing our Samsung family. ^Brad
Frig
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plastic left on bottom of both doors. Very hard to remove. Freezer too small. Bad decision,my fault. Don’t like the stainless Steel.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate your review of your overall experience with your Samsung refrigerator, and we'll be glad to look into this for you.
The below link is the user manual for your model. See page 49 for reference in cleaning your appliance.
https://downloadcenter.samsung.com/content/UM/202002/20200209003056203/SBS_RS5300T_DA68-03958A-00_EN_MES_CFR.pdf
You may also check the video link below for more information about cleaning your appliance.
https://www.youtube.com/watch?v=Gw_NOk1rLAY
Do not hesitate to contact us via our Support Channels below should you wish to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144961190) to help our team pull up your information.
Thank you!
-Angelica
Would not purchase again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A little on the small side. Ice maker is AWFUL. Constantly freezes up and you have to take the entire piece out, wait for it to melt, and put back. Would not purchase again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Nolamom, I understand you are experiencing issues with your Samsung Refrigerator Ice Maker freezing up and know that is a frustrating task to self repair. I would love to offer some assistance to ensure your machine operating properly. Please contact us Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143354239. We thank you for being a part of our Samsung family. ^Brad
Great counter depth fridge
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for smaller kitchens. Great size and easy to use. Second Samsung Fridge. Fits all we need for a family of 4.
I would recommend this to a friendWorst Product do not buy anything from Samsung
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst refrigerator I do not have a year with it. Bought it in January 2023 and it stop cooling freezing and making Ice October 2023. Samsung did no repairs.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to ensure that your fridge is always functioning at its best, AdalinaM. We are here to help you.
We recommend checking the resources below for steps to rectify your fridge's concerns. Please click the hyperlinks and watch the instructional video for tips.
The refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
The Samsung ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146622345, to help our team pull up your information when you message us.
Have a great day.
-John
Samsung Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 weeks, cooing system was off destroying our vegetables. But warranty has covered the replacement.
No, I would not recommend this to a friendNot happy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The drawers in the fridge put dents in the door every time they are opened leaving dents that are visible on the exterior of the fridge. Definitely a design flaw! Took me forever the figure out how I was getting dents on the edge of my fridge door!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you letting us know about what happened to your Samsung refrigerator, AlyssaO.
For us to help you determine the cause of the dents on your refrigerator.
Please get in touch with us through the following options below, so we can assist you in the best possible way we can.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145742250, which will help our team pull up your information.
^Rainly
Fridge purchase
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bough the fridge when we got the house man best Decision on buy new then used one
I would recommend this to a friendSamsung Counter Depth Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For a counter depth refrigerator, the amount of product it held surprised me.
I would recommend this to a friendGreat refrigerator!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator ! Happy with purchase. Easy to clean and lots of space!
I would recommend this to a friendLove My Modern Updated Samsung Fridge!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had my fridge for 2 mos. I really love it. It’s a lot smaller than my previous Samsung. My previous fridge It was too big for my kitchen but when I bought it, I didn’t measure anything. I fell in love with it and I bought it. 15 yrs later it started making noise, so I purchased this one. I read the reviews, liked them and made my decision. So, Thank you BB customers. I made sure to Not buy another oversized fridge again. I have more space in my kitchen now, and it doesn’t stick out. I measured this time. I read the reviews regarding the ice maker is small. Well, it’s fine for me and hubby. So I would say that it’s based on your family size and the amount of ice you use. The water dispenser is not designed the best, but it’s definitely is Not a deal breaker. We’ve learned to place our cups accordingly to the design of it and we’re use to it. No biggie. The ice maker dispense is very big in size, so we use big round cups and ensure that the cup covers the dispenser at the top which avoids ice spilling over the floor. Someone mentioned about the bottom on the freezer side which look as if there’s a shelf, but it’s not. It’s actually space with no shelf. That turns out to be wasteful to me. It could have been a shelf as well. Overall, I love my new sleek, modern fridge. It’s very spacious, and it keeps everything cold/fresh and organized. I give it 4 stars based on those issues. Other than that. I would have given it 5’s.
I would recommend this to a friendWorst experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ive ever had buying something the delivery guys wouldnt install and took 4 more times waiting home all day for guys to show up and install and they never did so we had to do ourselves. If it was free it wouldnt have been worth it. And no one ever did anything to make it up to us.
No, I would not recommend this to a friend