Customer Ratings & Reviews
- Model:
- RS22T5201SR
- SKU:
- 6397585
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers regard the refrigerator's spaciousness, counter depth, and design positively. They appreciate the amount of storage space, the sleek look, and the ease of use. However, some customers have concerns about the ice maker, the lack of light on the water dispenser, and the limited adjustability of the shelves.
This summary was generated by AI based on customer reviews.
- Pros mentioned:SpaciousCons mentioned:Ice maker
Samsung Counter Depth - After Three Years of Usage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this refrigerator in June 2020 (right near the beginning of the pandemic) so it was purchased online without seeing it person. If you are considering buying this model, I would suggest reading good & bad reviews and watching multiple YouTube review videos to see if it suits your needs. 1. Please be aware that this is a counter depth refrigerator and therefore is somewhat small but perfect for a family of 2-4 people (or if you have another spare refrigerator). I love not having the refrigerator “stick out”. Our previous counter-depth refrigerator (brand WXXXXXXL) had multiple issues but cost twice as much over 13 years ago and lasted less than 10 years. Before this we had a built in refrigerator but that was awful as the repair costs for built-ins are about the cost of a new refrigerator. 2. Unfortunately the ice maker does not hold much. . . .either plan ahead by emptying and bagging the ice when full or buying ice at the grocery store to have on hand (especially for the summer months). BTW, the cubes are very small. The ice crusher works great – we love that feature. 3. Originally, I was concerned because the shelves are not adjustable. The shelf positioning are permanent but removable for cleaning. I had measured the heights of shelves in my current refrigerator, and they were very close, so I this wasn’t an issue. 4. I almost did not buy the refrigerator because of the unremovable wording “all around cooling” plastered on the back of the 1st shelf (is that really necessary??). Instead I place items in front of the wording so it doesn’t annoy me anymore. 5. There is no “deli” drawer. Not a deal breaker. 6. We tried setting the temperatures at the recommended (37 for refrigerator) which resulted in freezing items. On several occasions I had to discard bags of salad that were ruined. Eventually I found that the refrigerator works best at 40 degrees. I keep the milk in other items I want extra cold in the back. When we have extra guests I have to remind myself not to overfill the refrigerator by blocking the vents – guaranteed to result in frozen items. 7. During the first year I had an issue soon after I changed the water filter at the recommended interval. A week or so after I changed the filter, the water started tasting and smelling bad. I didn’t see any solutions online so I just removed the filter then placed it back and that seemed to solve the problem. 8. The water display does not have any lighting. I open the refrigerator door or turn on the kitchen lights if it dark when using. 9. My oven is right next to the refrigerator and several times when the open oven door and refrigerator door have been opened at the same time multiple dings were created. Make sure the clearance doesn’t cause damage to the appliance(s). 10. The stainless steel finish claims to be fingerprint-resistant. It still gets smudges and needs regular cleaning but not as much as the other stainless appliances in my kitchen. 11. I am noise sensitive but this refrigerator is pretty quiet. 12. Hearing that most appliances made nowadays are NOT made to last, so we purchased an extended warranty based on how many years we thought we’d be living in this house.
I would recommend this to a friend I will never purchase a Samsung refrigerator again
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst refrigerator I have ever had. The icemaker keeps jamming and when you pull out the tray, ice goes EVERYWHERE and it's difficult to unclog. It's a nightmare.
No, I would not recommend this to a friendBrand response from Samsung
Posted .It's more promising when an appliance performs at its best, DuaneP. We've shared some possible fixes for your ice maker.
Samsung's ice makers are designed to stop when they're full. There are two methods for this: either an optical sensor or a mechanical arm, which detects when ice has piled high enough. Please check these links for details.
Samsung ice maker makes too much ice
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
Understanding ice clumps and other Samsung refrigerator ice maker issues | Samsung US
https://www.youtube.com/watch?v=WHPiuBBUC2E
If your ice bucket is stuck and won't come out, don't try to force it too hard. A little gentle wiggle should be all you need to shake it loose. Please check this link for details.
Ice bucket is stuck or has a block of ice
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
I highly recommend visiting this link for the reference guide:
Test or reset your Samsung ice maker
https://www.samsung.com/us/support/troubleshooting/TSG01207806
How to maintain the ice maker in your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145533999) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Beware of delivery folks that Best Buy uses for Fr
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I ever got this fridge, I might have a positive review but Best Buy killed those chances. Arrived damaged
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we want for our customers. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
Samsung is Garbage
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung is garbage. Do not buy. Samsung costumer service is a joke.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how you feel about your experience with Samsung. Allow us to extend our assistance, JosephA.
It would be awesome if you could tell us more about your refrigerator so we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147070854, to help our team pull up your information.
Have a great day!
^Chrystel
Worst fridge!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst fridge and customer service. Refrigerator Freezes all your foods. Talking to people who own Samsung refrigerators, they complained about the same thing!
No, I would not recommend this to a friendBrand response from Samsung
Posted .A fridge is designed to keep food cool for safe storage, MarieD. Let's help correct your fridge's temperature!
Items with a lot of moisture can freeze in the refrigerator, mainly when the temperature settings are very low or when the items are placed near the back and bottom of the compartment. Learn more from these details.
Items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
You may also watch our youtube video about "My Samsung refrigerator is too cold":
https://www.youtube.com/watch?v=40o6rKjU9UM
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145312524, to help our team pull up your information.
Have a great day!
^Chrystel
Disaponted
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They didnt had it availave i was lie too , the own employee are mis informed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Not the best brand
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told to return this product. The advisor mentioned that this product/manufacturer has had many complaints
No, I would not recommend this to a friendFridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech guys who delivered and installed are supper careless. they broke the water line tubes and told me to call store to exchange a different one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. They can answer your question
or transfer you to your local store to answer your specific inquiry.
Reference Number: 1144638581
Have a great day.
^Charles
Garbage fridge!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replace twice times!! It have to be lemon. Fed up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand your disappointment and want to gather more information about your fridge to determine the best way to help.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Camille
ice maker is the worst
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this refrigerator 6 months ago and the ice maker is already broken. Doesnt make very much ice at all if it does work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jonas!
Thank you for reaching out to us. I sincerely apologize for the inconvenience if your Samsung Refrigerator ice maker broke, which did not make ice properly. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
You may visit our parts website to check availability and order the ice maker: https://www.samsungparts.com/Default.aspx.
You may also refer to this link about "Ice Maker is not Working": https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
I am adding this link/video about "Ice Maker is not Working Properly": https://www.youtube.com/watch?v=rArwTN_yhCc.
I also shared the link about the warranty information of your Samsung Refrigerator: https://www.samsung.com/us/support/service/warranty/RS22T5201SR/AA.
Your Samsung Refrigerator is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period of:
One (1) year parts and labor
Five (5) years of parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144788303
Have a great day.
Melardo
Buying Fast Food for a Month..."NO FRIGE "
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I regretted to use this store to buy my fridge to long waiting list pay off already n 1 more month to getting it ...My friend got one at LOWES 1 WEEK WAITING LIST
No, I would not recommend this to a friend- Cons mentioned:Ice maker
Expect it to break.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 4 months this broke, they took a week to order a part, the new part was also defective, ordered it again, another week, tried to install it and deemed the fridge unrepairable. I have no confidence in Samsung appliances anymore. Also the ice maker sucked when it did work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day!
We'll be glad to help you with your refrigerator.
To find out how we may better assist you, it would be great to talk with you about your unit.
Please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145237711) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Worst
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever it only lasted less than two years, never buy Samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we thank you for your review and we are sorry to hear of the concerns you have expressed regarding your appliance. We’d like to follow up with you regarding this matter. Please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144151210) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
no title
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.terrible experience, nothing but trouble from the day we started this ordeal
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for the review, DugganK. We would love the opportunity to discuss your refrigerator to determine how we can best assist you with this.
Please reach out to us directly on the following options.
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1145067581) to help our team pull up your information.
Have a great day.
^Camille
Not Good For Families!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.every single touch shows on this fridge. nightmare when you have teenagers.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
We apologize for your experience with the fridge showing fingerprints. We appreciate all observation that helps us understand how to improve our products and services.
Here is a link to help keep your fridge in its pristine-looking condition.
A plan for keeping your Samsung refrigerator clean
https://www.youtube.com/watch?v=Gw_NOk1rLAY
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144906458) when you message us to help our team pull up your information.
Have a great day.
^Charles
Poor refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality, poor stores . Not cool so we’ll and very small inside
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know that your fridge plays a critical role in your family's diet, MariaD! Let us help you improve its cooling performance and maximize its space.
Most cooling concerns can be resolved by adjusting the refrigerator's settings, practicing proper use and care, inspecting and cleaning the door seals, or resetting the refrigerator. Please see these links for specific instructions:
https://youtu.be/ogwmuhLH4G4
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
These links will help you maximize the space in your refrigerator:
https://www.youtube.com/watch?v=pN8js9mZrXI
https://www.samsung.com/us/support/answer/ANS00063107/
Here is an additional resource to help you organize your fridge for more space:
https://www.samsung.com/us/support/answer/ANS00084845/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145221032) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
30 Days or Less
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was fine for exactly one month, then it stopped functioning completely, just outside the return window. Fancy that.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Refrigerator. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142582361. We thank you for being a part of the Samsung family. ^Brad
issues with fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ice and water do not work. service repair needed for brand new fridge
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your newly installed Samsung Refrigerator. There are several important things that should be checked to make sure you are getting the best performance from your unit. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142781018. We thank you for being a part of the Samsung family. ^Brad
No light on the water dispenser?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No light on the water dispenser? Come on Samsung you can do better?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Refrigerator. Our Samsung Refrigerator does not have a night light on the water dispenser but we very much appreciate your feedback. We always take in what our customer are looking for in our future products. We welcome you to our family and thank you for choosing Samsung. ^Brad
- Cons mentioned:Ice maker
Pitiful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy! Refrigerator has no light on ice maker. Had two weeks and needed service for the ice maker.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good Day,
We're pleased to be of service, Patti. Let us assist you with your refrigerator!
It would be great if you could give us a few more details that led to what you are experiencing with the fridge.
Please feel free to get back to us the soonest via the following options for assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145305769, to help our team pull up your information.
Have a great day!
^Chrystel