Customer Ratings & Reviews
- Model:
- RS22T5201SR
- SKU:
- 6397585
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the overall performance, size, and design of the 22 cu. ft. Side-by-Side Counter Depth Smart Refrigerator. Many appreciate its quiet operation, ample capacity, and effective temperature control. However, some customers have noted issues with the ice maker's performance and the brightness of the lighting, while others feel the refrigerator is not as fingerprint-resistant as advertised.
This summary was generated by AI based on customer reviews.
Stop working after 5 months of brand new purchase
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought brand new Samsung refrigerator and It stop working after 5 months. The repair appointment from Samsung manufacturer warranty is more than 2 weeks. We don't have any refrigerator during the next 2 weeks. Poor us! I will never buy any Samsung appliance in future.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there LGHS, I see that you are experiencing some issues with your Samsung Refrigerator repair and realize how poor your experience has been. I know this is a vital component to your lives would like to make a great effort to raise the bar. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143394161. We thank you for choosing our Samsung family. ^Brad
Frig
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plastic left on bottom of both doors. Very hard to remove. Freezer too small. Bad decision,my fault. Don’t like the stainless Steel.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate your review of your overall experience with your Samsung refrigerator, and we'll be glad to look into this for you.
The below link is the user manual for your model. See page 49 for reference in cleaning your appliance.
https://downloadcenter.samsung.com/content/UM/202002/20200209003056203/SBS_RS5300T_DA68-03958A-00_EN_MES_CFR.pdf
You may also check the video link below for more information about cleaning your appliance.
https://www.youtube.com/watch?v=Gw_NOk1rLAY
Do not hesitate to contact us via our Support Channels below should you wish to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144961190) to help our team pull up your information.
Thank you!
-Angelica
Would not purchase again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A little on the small side. Ice maker is AWFUL. Constantly freezes up and you have to take the entire piece out, wait for it to melt, and put back. Would not purchase again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Nolamom, I understand you are experiencing issues with your Samsung Refrigerator Ice Maker freezing up and know that is a frustrating task to self repair. I would love to offer some assistance to ensure your machine operating properly. Please contact us Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143354239. We thank you for being a part of our Samsung family. ^Brad
Black Stainless is Amazing, Fridge works great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Black Stainless is an amazing color. The fridge is pretty basic 2 door with ice maker and water dispenser. It works a flawlessly which is the most important feature.
I would recommend this to a friendSamsung - 22 Cu Ft SIde by Side Rerigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery and INstallation was first notch. In addition the price dropped the day after I purchased and I was charged the lower price. All good.
I would recommend this to a friendGreat counter depth fridge
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for smaller kitchens. Great size and easy to use. Second Samsung Fridge. Fits all we need for a family of 4.
I would recommend this to a friendTerrible experience trying to get a new dedicated
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience and I will never purchase anything again from Best Buy. In the future, please do not advertise that you are able to install new dedicated waterlines when that is not the case. I am seriously considering turning all of you into the Better Business Bureau.
No, I would not recommend this to a friendWorth the buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator with plenty of room, the side by side doors are sleek and functional. The water and ice maker are also easy to use.
I would recommend this to a friendFridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like the fingerprint proof doors! Lots of room inside as well. The ice cubes are not my favorite but the ice maker works well.
I would recommend this to a friendMy Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is great and easy to clean. Delivery was quick and professional.
I would recommend this to a friendOffice refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Office refrigerator works as expected, enough room for 14 people to store lunches and spare drinks.
I would recommend this to a friendNice refrigerator exactly as expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gorgeous material, spacious and well-organized interior. Exactly what I wanted for our kitchen remodel.
I would recommend this to a friendSamsung Side by Side
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge has great space inside. Fingerprints don’t seem to be attracted and they wipe off easily.
I would recommend this to a friendWorst Product do not buy anything from Samsung
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst refrigerator I do not have a year with it. Bought it in January 2023 and it stop cooling freezing and making Ice October 2023. Samsung did no repairs.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to ensure that your fridge is always functioning at its best, AdalinaM. We are here to help you.
We recommend checking the resources below for steps to rectify your fridge's concerns. Please click the hyperlinks and watch the instructional video for tips.
The refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
The Samsung ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146622345, to help our team pull up your information when you message us.
Have a great day.
-John
La'Viticus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been waiting on this delivery for about three possibly four months now. Series of problems. They deliver the wrong refrigerator four times. Now I have to wait 2 and 1/2 months to get the right one. After going into the store to reorder it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144653699.
-Noraina
Fridge purchase
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bough the fridge when we got the house man best Decision on buy new then used one
I would recommend this to a friendSamsung Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 weeks, cooing system was off destroying our vegetables. But warranty has covered the replacement.
No, I would not recommend this to a friendSamsung Counter Depth Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For a counter depth refrigerator, the amount of product it held surprised me.
I would recommend this to a friendGreat refrigerator!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator ! Happy with purchase. Easy to clean and lots of space!
I would recommend this to a friendNot happy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The drawers in the fridge put dents in the door every time they are opened leaving dents that are visible on the exterior of the fridge. Definitely a design flaw! Took me forever the figure out how I was getting dents on the edge of my fridge door!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you letting us know about what happened to your Samsung refrigerator, AlyssaO.
For us to help you determine the cause of the dents on your refrigerator.
Please get in touch with us through the following options below, so we can assist you in the best possible way we can.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145742250, which will help our team pull up your information.
^Rainly