Customer Ratings & Reviews
- Model:
- RF23A9671SR
- SKU:
- 12332493
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Defective Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy! Had the refrigerator for 16 months - just out of warranty and the filter housing leaked. Samsun offered nothing to make it right. Will never buy another Samsung product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to ensure your fridge is functioning at its best, MichaelP. Let us help you out.
Please follow these steps to fix the leak in your fridge's filter housing.
1. Remove the filter and inspect it. Remove the water filter and check it and the water filter housing for damage.
If the water filter looks damaged or is not a genuine Samsung filter, replace the water filter. Samsung genuine water filters are available on our website.
If the water filter housing is damaged, or the leak continues with the filter removed, visit our Support Center to request service.
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1148659673, to help our team pull up your information when you message us.
Have a great day.
-John
DONT DO IT
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total CRAP appliance with NO support. Leaves water all over the place. Nothing but problems. My parents have a whirl pool that is 35 years old never an issue. Kitchen Aid not an issue. Samsung Issue., Looks great but once its in the door it is nothing but problems.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SamsungRefirgerator,
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience. Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
This is something we can improve with the steps provided in this link.
Leaking Ref
https://www.samsung.com/us/support/troubleshooting/TSG01001852
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Cooling issues with Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
In case you will be needing any help in the future you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144535475
Thank you for choosing Samsung.
^Ross
Poorest experience imaginable...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product was delivered in damaged condition. I was told that Best Buy will do nothing to replace it. I wouldn't do business again with Best Buy, if it were the last company on Earth!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Do Not Buy a Samsung Refrig
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do NOT buy a Samsung refrigerator, the ice machines are the worst. And the will NOT take it back. Check other reviews first.
No, I would not recommend this to a friendPoor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Temperature not cooling and ice maching stopped working
No, I would not recommend this to a friendBrand response from Samsung
Posted .A properly working refrigerator is essential as we use it daily, TonjaC. Let us help you fix your Samsung appliance's temperature and the ice machine.
I have provided the links below for troubleshooting steps to help fix your Samsung refrigerator that's not cooling.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
https://www.youtube.com/watch?v=ogwmuhLH4G4
For an ice maker that's not working, you may refer to the resources below to troubleshoot.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.youtube.com/watch?v=rArwTN_yhCc
You may also check page 69 of the user manual for other troubleshooting steps to try when the refrigerator/freezer temperature is warm.
https://downloadcenter.samsung.com/content/UM/202205/20220525154141895/RF9000A_DA68-04023H-04_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145143249) to help our team pull up your information when you message us.
Thank you!
-Angelica
