Customer Ratings & Reviews
- Model:
- RF263BEAESG
- SKU:
- 4203800
Rating by feature
- Storage Capacity
Rating 3.3 out of 5 stars
- Quality
Rating 3.8 out of 5 stars
- Design
Rating 2.3 out of 5 stars
Customers are saying
Customers are enthusiastic about the spaciousness, adjustable shelves, design, and fingerprint-resistant feature of the refrigerator. They appreciate the ample storage space, flexibility in organizing the shelves, and stylish appearance. The fingerprint-resistant feature is also well-received. However, customers have concerns about the ice maker, noise, and water leakage. The ice maker seems to be unreliable and prone to breaking down, while the noise level and water leakage issues have also been reported.
This summary was generated by AI based on customer reviews.
Do not buy this model
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After having the unit for 11 month the compressor went out. 5 service calls later I had to get a new fridge. I paid the difference to get a lg unit
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Unclebob,
Thank you for letting us know about your refrigerator. We apologize for the inconvenience that this may cause you. I'm sorry to hear that compressor went out and you need to purchase a new fridge. I understand that this experience is not ideal.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144237328
^Rainly
Purchase this 2 months ago stop working
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It only lasted 2 months. It auto shuts off. It’s garbage if it’s gonna have problems after 2 months of purchase
No, I would not recommend this to a friendgreat fridge.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love my new fridge. great deal . everyone was very helpful.
I would recommend this to a friendGreat family fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a perfect fridge for a family of 4. Great fridge!
I would recommend this to a friendSamsung French Door- Love the arrangement inside.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the slide out freezer with the sliding drawer inside.
I would recommend this to a friendPoor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a refrigerator stove and back up camera the same day the oven doesn’t work the camera stopped working Wensday
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey Johnnyboy, I'm here to help! I realize your new Samsung oven has not lived up to your expectations, but I want to change that. Please reach out to us via our Facebook Support Page: https://bit.ly/2LmCR7F, our Twitter: https://bit.ly/205UzRm, Samsung Community Support: https://bit.ly/2hsVXP2, or call 1-833-REVIEW8
and reference ticket #1138454619 , Thanks! ^Mae
- Pros mentioned:Price, SpaceCons mentioned:Ice maker
Easy to use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am finally writing a review because I've had this little over a year and it's still perfect. It has more than enough storage for my family and I. In all honesty the ice maker stopped a twice so far because it was full. But nothing that couldn't be fixed. Overral I am still in love with this. I've been searching reading tons and tons of reviews on different refrigerators and I was not at all happy or it was just ridiculously over price. My husband and I decided just to walk around and look and well there it was just calling for us to buy it lol. If you are someone who recently purchased a new home or is in need of a great quality product that will last this is the one for you. That is unless you are willing to spend an arm and a leg for one that will still do the same thing for a fraction of the cost.
I would recommend this to a friend Leaked
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No matter how many times they came to fix it, just kept leaking from the water dispenser
No, I would not recommend this to a friendloved it but had to return too big
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really wanted one of these fridges but kitchen too small and white was hard to find
I would recommend this to a friendBrand response from Samsung
Posted .Thank you very much for sharing your experience. Your opinion matters to us! Your feedback helps to improve the Samsung experience for everyone! ^Lena
Ice maker stopped working after 6 months
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.poor quality, ice maker stopped working after 6 months. I don't recommend this refrigerator.
No, I would not recommend this to a friendSamsung Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke down after two years of use, don't waste your money.
No, I would not recommend this to a friend- Pros mentioned:SpaciousCons mentioned:Ice maker, Noise
Love this fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this fridge about 3 weeks ago and really like it. It's huge compared to my old side-by-side. Two things I'm a little bummed about is that it is a little noisy when the compressor comes on. It almost sounds like a vibration issue. We did have friends over last weekend and ran out of ice - that was a big bummer. I was told it's the fastest ice maker on the market but so far that is incorrect. Works great for a family of 2 - 3 but large dinner parties - you'll need to buy some bag ice.
I would recommend this to a friend Like the refrigerator and its appearance.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Install did not go well and my wife was very unhappy with the response given to her on the calls to the store.
I would recommend this to a friend- Pros mentioned:Price, SpaceCons mentioned:Noise
The good and the Bad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price, good frig so far. Lots of space and convenience features built in. I purchased this from the Best Buy store in Independence , MO. It was delivered promptly and without apparent problems. After about one day, it started making rumbling, rattling noises when it kicked in. Just kept getting worse. Went back to the store where David, Senior Customer service associate promptly got a replacement ordered. He is one of the best customer reps for any company I have ever dealt with. High praises from me. Now back to the frig. I guess I just got a lemon and Best Buy promptly took care of it. So, will give 5 stars on the replacement, a 1 one the original.
I would recommend this to a friend - Cons mentioned:Ice maker
Piece of junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this Fridge 5 years ago. Ice Maker breaks roughly every 18 months, it leaks everywhere. Spent $1500 getting it to work in 5 years. Please please don't buy this fridge.
No, I would not recommend this to a friend Useless Appliance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Useless appliance that is most substandard manufactured by cheats and corrupt people.
No, I would not recommend this to a friendHorrible delivery service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sick of repeating myself on this bull. Ridiculous service from best buy
No, I would not recommend this to a friendFirst Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was very upset that Best Buy would install water line but they told me i need a plumber
I would recommend this to a friendDents and more dents
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Junk... fridge is treated like trash by Best Buy or Samsung
No, I would not recommend this to a friendBad Compressor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge has a lot of issues with it's compressor. Do not get it.
No, I would not recommend this to a friend