Customer Ratings & Reviews
- Model:
- RF263BEAEWW
- |
- SKU:
- 5100713
Customer reviews
Rating 4.3 out of 5 stars with 4527 reviews
(4,527 customer reviews)Rating by feature
- Storage Capacity3.3
Rating 3.3 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Design2.3
Rating 2.3 out of 5 stars
Customers are saying
Customers are enthusiastic about the spaciousness, adjustable shelves, design, and fingerprint-resistant feature of the refrigerator. They appreciate the ample storage space, flexibility in organizing the shelves, and stylish appearance. The fingerprint-resistant feature is also well-received. However, customers have concerns about the ice maker, noise, and water leakage. The ice maker seems to be unreliable and prone to breaking down, while the noise level and water leakage issues have also been reported.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Price
Rated 4 out of 5 stars
Good refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Found this refrigerator at Bestbuy for a great price. So far loving my new fridge. Hopefully it lasts as long as my previous Samsung fridge. Happy with my purchase.
This review is from Samsung - 24.6 Cu. Ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel
I would recommend this to a friend - Pros mentioned:Spacious
Rated 5 out of 5 stars
My family loves the fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this fridge after my side by side started going out. The family is very happy. French Door models make a huge difference as we lost 1 cubic feet, but can fit so much more food. Shelves are a good size and ice maker isn't very large. Lighting is a plus and if the kids leave the door open, an already sounds.
This review is from Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
I would recommend this to a friend - Cons mentioned:Noise
Rated 4 out of 5 stars
Samsung French Door Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It takes a little getting used to when coming from a side by side unit. Need to place away from side walls so doors open fully. A little noisy when making ice.
I would recommend this to a friend - Pros mentioned:Space, Spacious
Rated 5 out of 5 stars
Great Refridgerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the space and how well it keeps everything cold. Very quiet.
This review is from Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
I would recommend this to a friend - Pros mentioned:Spacious
Rated 5 out of 5 stars
Great Frig
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am reviewing this several months after purchase with 100% satisfaction. Great frig. Nice Features. Cannot hear it running. Some noise while making ice on occasion. Minimal though at most. Spacious. Just love it. Highly recommended by this guy.
This review is from Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
Concerned about negative reviews?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't think you should be. Many negative reviews go back to 2015 or older. I decided to purchase this fridge because it had everything I was looking for and it was on sale. It has worked flawlessly so far. Temperatures are spot on (measured by thermometer) and I have had no issue with the ice maker. I would recommend emptying it into a bin in the freezer when it fills up which should prevent jams if it's not used often and you'll always have plenty of ice. I did see a video from a service guy who said the ice maker was redesigned 4 times. I think they probably finally got it right. By the way, I bought it in early May and the build date on the name plate was April 2017! So far, call me "satisfied".
This review is from Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
I would recommend this to a friend- Pros mentioned:Adjustable shelvesCons mentioned:Ice maker
Rated 3 out of 5 stars
Ok fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the shelves that can be pushed back for taller items. But once again this Samsung drips water. Such a pain to wipe up every day. Not happy.
This review is from Samsung - 24.6 Cu. Ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Zantana,
We appreciate you taking the time to leave us a review on your Samsung refrigerator. We apologize for the inconvenience since the refrigerator drips water.
To help you with this, I will provide you with a link that indicates a troubleshooting guide if you are experiencing leakage of dripping water.
If the water is dripping from the dispenser use this link: https://www.samsung.com/us/support/troubleshooting/TSG01001875/.
If the water is leaking from the refrigerator use this link: https://www.samsung.com/us/support/troubleshooting/TSG01001852/.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144358216
^Rainly
- Cons mentioned:Ice maker
Rated 5 out of 5 stars
perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge fit perfect where the old one was, it was a smooth process having it delivered. It works well, the only thing I have noticed is that the ice takes a while to come out, but if that is the worst thing we are in good shape with this purchase.
This review is from Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
I would recommend this to a friend - Cons mentioned:Ice maker, Noise
Rated 1 out of 5 stars
Buyer Beware of Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is terrible. Stay away from Samsung refrigerators. My refrigerator stopped making ice after about 3 years due to a common issue that many people are having with this refrigerator. Today (after only owning my refrigerator for four and a half years) the fan started making a loud clicking/vibrating noise. It turns out that ice build up within the actual refrigerator is common. Now I’m stuck with a piece of garbage that stops making ice every two days forcing me to do an hour of defrosting just to get one good day of ice from it. Do your research before purchasing. I completely regret buying a Samsung refrigerator. Never again!
This review is from Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
No, I would not recommend this to a friend - Pros mentioned:Spacious
Rated 5 out of 5 stars
Great interior volume
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my parents. Best Buy delivered and installed it and my parents love it. So far, they haven't run out of ice even when five of the grandkids have come to stay the night, and it is so spacious on the inside that they haven't managed to over-fill it yet. The Black Stainless color is really nice.
This review is from Samsung - 24.6 Cu. Ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel
I would recommend this to a friend - Cons mentioned:Ice maker
Rated 1 out of 5 stars
Nothing but Problems
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in 2014, ice maker had never worked properly. Ice maker freezes up constantly, it causes the fridge to freeze up block and during defrost cycle water will fill bottom of the fridge and eventually out on to the floor. The fridge compressor failed (error code shown) at 6 years 6 months. A $1200 repair bill! Try to find technicians to repair Samsung and most will refuse to touch Samsung refrigerators. Google and research before you buy.
This review is from Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
No, I would not recommend this to a friend Rated 5 out of 5 stars
Samsung Refrigerator French Door
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new Refrigerator the dark stainless steel is easy to wipe and does not show fingerprints, love the size of the side doors, and the humidity sensor of the lower rack, helps my veggies last longer. Also love the style, and the freezer is just the perfect size for my family of 6
This review is from Samsung - 24.6 Cu. Ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel
I would recommend this to a friend- Cons mentioned:Noise
Rated 5 out of 5 stars
Excellent Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item on line. And as usual I was not disappointed with Best Buy!! This SAMSUNG refrigerator is better than what I was expecting. Outstanding unit with a lot of great features. On the down side , it’s alittle noisey . The delivery men were very careful, and did a great job!
This review is from Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser
I would recommend this to a friend - Pros mentioned:Space
Rated 5 out of 5 stars
Great value
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this fridge because it had everything we were looking for at a good price point. Water filter needed to be replaced almost right on schedule. It was a straight install and has so much space.
This review is from Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
I would recommend this to a friend - Pros mentioned:Design, Space
Rated 5 out of 5 stars
Love this refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good looking and lots of space, am very impressed.
This review is from Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
I would recommend this to a friend Rated 4 out of 5 stars
Nice refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've only had this refrigerator for around 4 weeks now. Looks good in the kitchen and I really like the brightness the LED's provide when you open the doors. My biggest criticism of this fridge is the ice cubes it makes. They are small and don't freeze solid so they don't last long in your drink. I'm guessing this is a consequence of the rapid ice making process necessary for keeping the small holding bin from going empty quickly. Other than that, no real complaints.
This review is from Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
The best compromise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would have preferred a 36" wide single-door fridge/bottom freezer, but I discovered that they are no longer manufactured. Ten years ago when I bought one, I got a GE profile and really liked the layout of the single door. The only ones made now are the professional grade models starting at about $7000+, and although I considered it, I would have lost the cabinet above the fridge since the pro models are also a lot taller. The french doors do annoy me a bit, but it's the best I could do. Why the makers think we don't want a wide single door fridge is beyond me. I called an appliance place and the guy there confirmed that they are not made and he said he would like to have one as well. Frustrating!
This review is from Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
I would recommend this to a friend- Pros mentioned:Price
Rated 5 out of 5 stars
Fantastic!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful, efficient, great storage and absolutely wonderful!!!! Cannot beat this fridge for the price! Saw this same fridge a week after purchased at home despot doe almost 2k more. Love the display, touch screen and features. Alarm for door open, child lock for ice maker, and easy to clean. Love this fridge!!!
This review is from Samsung - 24.6 Cu. Ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel
I would recommend this to a friend - Pros mentioned:Price
Rated 5 out of 5 stars
Great fridge for the price!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this fridge out of the scratch and dent room at a local Best Buy, after negotiating the price to what I thought was fair I got a great fridge for the money! They actually told me it wasn't magnetic, but when I got home I put a magnet over the 2 small dents that were on the fridge, which made my deal even better!
This review is from Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
I would recommend this to a friend - Cons mentioned:Ice maker
Rated 4 out of 5 stars
Great refrigerator for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice item. My only negative for this item is the ice maker and dispenser. It is very small and most of the time when you push for ice it takes several seconds to start. Almost as if it isnt going to work.
This review is from Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser
No, I would not recommend this to a friend




