Customer Ratings & Reviews
- Model:
- RF263BEAEWW
- |
- SKU:
- 5100713
Customer reviews
Rating 4.3 out of 5 stars with 4527 reviews
(4,527 customer reviews)Rating by feature
- Storage Capacity3.3
Rating 3.3 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Design2.3
Rating 2.3 out of 5 stars
Customers are saying
Customers are enthusiastic about the spaciousness, adjustable shelves, design, and fingerprint-resistant feature of the refrigerator. They appreciate the ample storage space, flexibility in organizing the shelves, and stylish appearance. The fingerprint-resistant feature is also well-received. However, customers have concerns about the ice maker, noise, and water leakage. The ice maker seems to be unreliable and prone to breaking down, while the noise level and water leakage issues have also been reported.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Price
Rated 5 out of 5 stars
Great size and features for the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second Samsung refrigerator I’ve purchased (2 different homes). Same models because it’s been the best price for the spacious capacity and I live the ice/water feature in the door.
This review is from Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
I would recommend this to a friend - Cons mentioned:Noise
Rated 4 out of 5 stars
Beautiful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It matches all my other appliances, but sadly does not have a tray under the water spout, and is a bit noisy
This review is from Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
No, I would not recommend this to a friend - Cons mentioned:Ice maker
Rated 4 out of 5 stars
Nice design
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker seems to stop working and freeze up pretty often but otherwise a good fridge.
This review is from Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
I would recommend this to a friend - Pros mentioned:Price
Rated 5 out of 5 stars
I love my fridge> Exactly what I wanted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Samsung refrigerator is quiet, big so I can see what's inside, and has a quiet icemaker. I am so happy with this purchase. Also at a great price!
This review is from Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
I would recommend this to a friend - Pros mentioned:DesignCons mentioned:Ice maker
Rated 3 out of 5 stars
Ice Maker all Jam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is good looking g fridge but Ice Maker sometimes Jam if you do not use for a while.
This review is from Samsung - 24.6 Cu. Ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel
I would recommend this to a friendBrand response from Samsung
Posted .Hi Aryal,
Thank you for letting us know about your refrigerator. We apologize for the inconvenience that this may cause you. I'm sorry to hear the ice maker is Jam if you did not use it for a while.
I will provide you with a link that indicates a troubleshooting guide related to ice maker issues.
Here's the link: https://www.samsung.com/us/support/service/refrigerators/ice-maker-service/.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144323765
^Rainly
- Pros mentioned:Spacious
Rated 5 out of 5 stars
Lots of room for a family of four
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We grocery shop once a month and this fridge has plenty of room to hold everything! My family are big eaters. We make big meals and we can easily store leftovers. We have had other Samsung fridges/appliances and have never been disappointed.
This review is from Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
I would recommend this to a friend - Pros mentioned:Spacious
Rated 5 out of 5 stars
I Love my New Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently had to purchase a new fridge when my old one went out. I am so happy with our new fridge. There is so much space and I love that the door will chime if it is left open to long, especially with two teenagers in the house!
This review is from Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
I would recommend this to a friend - Pros mentioned:Spacious
Rated 4 out of 5 stars
excellant thus far
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.interior layout great.quiet except when ice make ejects ice into hopper. delivery and set up people excellant. sales force knowlegable.
This review is from Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
I would recommend this to a friend - Cons mentioned:Noise
Rated 3 out of 5 stars
Noisey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a complete set of samsung appliances and this is the only one that seems to be something wrong with. it cools fine but has a pretty loud noise after i close it and only happens when the compressor is on seems like a seal leak toward the back of the fridge.Ice maker works great but if you have a big family i would go with the one that has a ice maker in the bottom too.I got a smoking deal on the combo i got so I'm not disappointed
This review is from Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
I would recommend this to a friendBrand response from MsSamsung
Posted .Hi Loyalcustomer,
Thanks for the feedback. The Ice Master ice maker in the RF263BEAESR is designed to produce up to 10 lbs per day under ideal conditions, though it store 4.2 lbs. If you aren't dispensing ice regularly, then the ice maker may not be producing to its capacity. If the bin is being emptied and the ice maker is producing less than the 10 lbs, then I would suggest you refer to the User Manual or online Troubleshooting Guide for tips on improving the ice production. These resources also have tips on addressing noises from the refrigerator.
I hope this helps!
Ms. Samsung
- Pros mentioned:Spacious
Rated 5 out of 5 stars
Great Replacement Refrig
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 13 years, the whirlpool died! So, went to purchase another whirlpool. Salesperson recommended this Samsung. I bought and love it. French doors are great, ice machine/water works well. It is roomy and quiet. Install went smoothly also.
This review is from Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser
I would recommend this to a friend - Pros mentioned:Spacious
Rated 5 out of 5 stars
Great Looking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the no finger print black stainless. Bottom freezer is very spacious. The inside is spacious. Vegetable drawers keep contents fresh for a long time with humidity controls.
This review is from Samsung - 24.6 Cu. Ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel
I would recommend this to a friend - Pros mentioned:Spacious
Rated 4 out of 5 stars
Nice!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice representation of the Samsung name! It has many cool features and gadgets and it runs really quiet! Very spacious inside!!
This review is from Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser
I would recommend this to a friend Rated 4 out of 5 stars
Great refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this refrigerator for 3 months. So far I am enjoying it and have had no troubles. My favorite feature is the separate temperature controlled compartment. The only thing that I would change is the thru-the-door water and ice dispenser. It would be nice if there were 2 separate dispensers rather than having to push the button to switch from ice to water. I have to press pretty firmly to switch.
This review is from Samsung - 24.6 Cu. Ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel
I would recommend this to a friend- Pros mentioned:Spacious
Rated 4 out of 5 stars
Very nice refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NIce and roomy. Large freezer area. Very quiet running. Word of caution: The doors need a few inches on the side to open so if you install it in a tight spot next to a side wall you might have trouble opening both doors completely. The water hookup is halfway up the rear. I could not find that information anywhere in the specs. It was not a problem since I had purchased a long connection hose prior. Actually, the installer had a hose which I assume he would have used but he took it with him. I would have preferred he use that hose so I could have returned mine for a refund. There is no skirt so you can see the wheels/feet. I find the refrigerator difficult to roll forward when I need to get behind it since you cannot pull on the doors. These are all minor issues, I am actually very pleased with it.
This review is from Samsung - 25 cu. ft. French Door Refrigerator with External Water and Ice Dispenser
I would recommend this to a friend - Pros mentioned:Spacious
Rated 4 out of 5 stars
good refrigerator, plenty of space
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good refrigerator, plenty of space. one downfall, the delivery guy set up the freezer too low and the water dispenser froze.
This review is from Samsung - 24.6 Cu. Ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel
I would recommend this to a friend - Pros mentioned:Adjustable shelves, Spacious
Rated 5 out of 5 stars
Its a good Fridge!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We spent all day looking for refrigerators and we came to Best Buy as our last stop. We had been dealing with salesman all day but the Best Buy salesman was so much more in depth and knowledgeable of the products as to what we were looking for. He knew what we needed before we realize what we needed and he is the reason why we bought this refrigerator and have not regretted it ever sense. The refrigerator is very roomy and I love the fact that the shelves can give away which is something I've never had in the refrigerator before
I would recommend this to a friend - Pros mentioned:Space
Rated 4 out of 5 stars
Excellant fridge and freezer combo.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge offers a reasonable amount of storage space plus an extra large lower freezer, which eliminates extra trips to the garage freezer.
This review is from Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
Great frig
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Samsung refrigerator is so so convenient. Everything fits perfect and I can see everything at a glance.the pull out drawer inside the frig is so practical. Love my frig plus the color is amazing. I got the black stainless steal
This review is from Samsung - 24.6 Cu. Ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel
I would recommend this to a friend- Pros mentioned:Spacious
Rated 5 out of 5 stars
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is awesome and amazing!! We couldn’t be more happy with it. It’s a so called smart refrigerator but it does everything we want it to do! Highly recommend!!
This review is from Samsung - 24.6 cu. ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
I would recommend this to a friend - Pros mentioned:SpaciousCons mentioned:Ice maker
Rated 5 out of 5 stars
Quiet, economic, and sleek fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge has been great for the month that we've had it. I love the amount of room it has and it's just a clean design all around. The ice maker isn't the best you can find, but it's not non-functional. The crushed and cubed ice both throw shards of ice away from the exit, but you just need to use a larger glass and you won't have any problems. For the price you can't get much better than this for a french door fridge.
I would recommend this to a friend




