Customer Ratings & Reviews
- Model:
- DW80R9950UG
- SKU:
- 6329951
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the Linear Wash 24" Top Control Built-In Dishwasher's low noise level and excellent cleaning performance. Many appreciate the convenience of the third rack and ease of use, as well as its design and capacity. However, some customers have concerns about its reliability and cycle time, while others feel it is overpriced.
This summary was generated by AI based on customer reviews.
not sure, testing it out
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A few times the unit has not drained entirely after a wash. It's intermittent so not sure what to do other than get a replacement.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Daniel,
We appreciate you reaching out regarding your inconvenience with our Samsung dishwasher and we know how important dishwashers are especially if we are cleaning our dishes between your busy schedules. We apologize for the inconvenience of the dishwasher is not draining. Don't worry we will surely notate your feedback about this matter to improve our products in the future.
I highly recommend checking on this link for basic troubleshooting guides:
The dishwasher is not draining:
https://www.samsung.com/us/support/troubleshooting/TSG01001363/
For future reference, you may click this link for other troubleshooting guides that may help with the dishwasher:
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80R9950UG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144355164
Thank you for choosing Samsung. Have a great day.
-Trisha-
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very disappointed the glasses and the silverware come out with stains eve with the rinse and even tho I rinse them before I put them in, is like they don't get washed at all! Also the dinner plates don't fit! Im not sure if I can return it and get another one
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Karina,
We appreciate you taking the time to share your experience regarding our dishwasher not cleaning your dishes after the cycle.
We apologize for this inconvenience.
When your dishes aren't clean after a dishwasher cycle, you'll want to make sure that you're doing everything right here's a link to help you resolve your concern.
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
You may also check the error on your dishwasher it indicates a problem. Here's a reference list so you can identify what the problem is and what steps are needed.
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
We hope that all these troubleshooting links will help you resolve your concern.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number: 1144185682
Thank you for choosing Samsung,
^Ross
Secret to no one but me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy a Samsung dishwasher. It’s finicky water sensor died and gif mad two days after i bought it. As the tech came in to fix it he proclaimed its likely a Samsung as though it’s a common issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Curt F,
It must have been incredibly disappointing to have it stop working right after you brought it home—especially when the technician immediately recognized what was going on like it was something he’d seen plenty of times before. We would love to speak to you directly to gather more information about your experience and determine what steps can be taken to help with your dishwasher.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1149569511 to help our team pull up your information.
Leo
Covered not covered
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware, I purchased the entire Samsung kitchen suite and the dishwasher control panel was replaced twice in one year for a software update…note: parts and labor were included for one year. I figured that I would add the dishwasher to my PSEG worried free protection plan. Big mistake, Samsung has an extended warranty up to 5 years on parts but the labor isn’t included. In short, I have double the coverage and will need to come out of pocket to fix the problem. Lastly, in order to get coverage from Samsung directly they will need to send you an invite, don’t hold your breath.
No, I would not recommend this to a friendCant wait.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item has not been installed yet. Still waiting for delivery.
I would recommend this to a friendBrand response from Samsung
Posted .We're excited for you to get your new dishwasher soon, Buyer19! We hope you love it as much as Samsung loves you. ^Jecca
- Cons mentioned:Reliability
not working after 24 months
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worked fine first 2 years. Now getting a 7c error. Has to do with the "waterwall" which is named differently on this model. Trying to figure out how to fix but disspointed.
No, I would not recommend this to a friend Hate this thing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed the dishwasher about three weeks ago. Let me start by saying that we have never hated any appliance more than this dishwasher. First, dishes NEVER DRY. Second, the controls are incredibly slow to respond or don't respond at all. We have even tried to turn off the door open at end of cycle feature but that doesn't help drying either. Paid $1000 for this thing plus paying the plumber a healthy amount to install it. Seriously thinking this thing is heading for the scrap yard in the near future. We had a Maytag dishwasher for nearly 20 years and never had any of these issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are experiencing issues with your dishes not being dry from your Samsung Dishwasher and I would like to help ensure that you are getting the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513) Please reference ticket number 1143112713. We welcome you to our family and thank you for choosing Samsung. ^Brad
Worst Ever!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst ever. This dishwasher does not have a heating element. This is to make it more energy efficient. What would make it more efficient is if the dishwasher didn't have to pop open on it's own, after the cycle was finished, to air dry the dishes because "There is no heating element!" I don't know about you but I like to actually put away or use my dishes after the cycle is done. This dishwasher does not allow this to happen. Don't bother to contact Samsung, they will tell you that's simply the way it works.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having concerns with your Samsung Dishwasher and I would like to ensure that you are getting the best performance from your machine. I have located some helpful information that I would like to provide. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Thank you for choosing Samsung. ^Brad
Very satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased very much satisfied with service and product
I would recommend this to a friendOk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thanks great job done great product the job was done well
I would recommend this to a friendKnown issue with door release - Samsung disappoint
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this for a seasonal home. According to the unit it ran 35 cycles before the auto release door feature broke. A known issue if you look at Samsung community - because a seasonal home it broke 5 months outside of warranty - Samsung will not ship me the $20 part they will only accept sending a $300 service reapair (but the part will be free)
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
I understand your frustration and can appreciate the challenges you're facing with your Samsung dishwasher at your seasonal home. Let us help you.
I have shared the website of our authorized distributor for parts and accessories below. Please visit the link to check on the availability of a compatible part for your dishwasher model.
https://samsungparts.com/pages/supports
We would love to speak to you directly as well about your experience and determine what steps can be taken to help with your dishwasher model:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1147349658 to help our team pull up your information.
Leo
Pretty pretty pretty good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic. All settings work as advertised. Top rack is great for the silverware. Don’t even use the baskets. Highly recommend
I would recommend this to a friendLeaky dishwasher
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor quality on this product. Dishwasher leaked while it runs. I had Geek Squad out for service 4 times and were unable to fix it. They would not come out any more. I had to call Samsung to get refund. That process took two months but Samsung finally refunded my purchase price. The whole process from purchase to refund was 5 months. Never buy Samsung again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello GregN,
Thank you for choosing Samsung for your Appliance needs. It's sad to know that you no longer have the product, and we understand how you felt about your experience using the dishwasher.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that fit your needs better.
Thank you.
-Angelica
Dishwasher is great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product !!! Love all my Samsung appliance love it
I would recommend this to a friendDO A HARD PASS ON THIS MODEL
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS DISHWASHER!!! Had it less than 2 months and an error occurred. It read LC which has to do with the sensor that was indicating there was a pool of water in it. There was none. The noise it was making was ridiculously loud. The only way to fix it is to do a hard restart, meaning 2 things. Shut down the circuit breaker for over 15 mins. which we did and it didn’t work. The other was to pull it out of the wall and unplug it overnight. Which we did. It cleared the error. Check out all the either complaints online regarding this dishwasher.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there LadyMay, I see you are having error codes with your Samsung Dishwasher and understand how annoying this can be. I would like to provide some helpful information that could resolve this issue. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
If you need any assistance, we would be glad to assist via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143425371. We welcome you to our Samsung family. ^Brad
So many features.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't installed it yet... will update this later.
I would recommend this to a friendAwesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best dishwasher we've ever owned. Love the 3rd rack.
I would recommend this to a frienddisappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am disappointed. The dishwasher doesn't dry properly also the bottom rack is getting stuck somewhere. I am not happy with the purchase. I contacted Samsung today but with no answer. I do not want to return it to the store but I will if i do not get the service i need to fix it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Dishwasher. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142978619. We thank you for being a part of the Samsung family. ^Brad
Long wash cycles and poor drying
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average and Not as good as my previous Kitchen Aid that was purchased at Best Buy also
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we understand your frustrations with your Samsung dishwasher and we are here to help. Samsung dishwashers use condensing dry technology. I am including a link to a helpful troubleshooting guide to support your concerns on the drying performance (https://bit.ly/3jlgQbs). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143574593) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
- Cons mentioned:Reliability
Garbage!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is just a garbage that it was broken within one year!!!!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
We understand a working dishwasher is needed to have clean dishes Let's have this back on track to determine the best way we can help you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146074974) to help our team pull up your information.
Have a great day.
^Camille