Customer Ratings & Reviews
- Model:
- DW80R9950UG
- SKU:
- 6329951
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
Customers are saying
Customers value the Linear Wash 24" Top Control Built-In Dishwasher for its exceptionally low noise level and impressive cleaning performance. Many appreciate its ease of use, capacity, and design. However, some customers have expressed concerns about its reliability, and the inability to alter spin cycles.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Reliability
Dishwasher poor quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage dishwasher, broke with error code within 120 days of purchase, technician unable to fix it on two visits. Avoid
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Dishwasher displaying an error code. You stated that your appliance was only 4 months old. I would love the opportunity to chat and see how we can help resolve your issue. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143157994. We thank you for being a part of our growing Samsung family. ^Brad
Never buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exact after 4 months o am seeing issues. It smells even though you did self clean. Call Best Buy they said talk to Samsung guy came from Samsung didn’t do any thing just said it’s Best Buy fault they did not install properly. He didn’t even touch any thing. Cheap quality products. Better buy American . I wasted lot of money bought all the bad quality appliances. If you have money you like to waste it then buy Samsung.
No, I would not recommend this to a friendGarbage
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I purchased a Samsung Refridgeerator and this dishwasher. Both garbage, refrigerator makes constant gurgling noise, a friends Samsung fridge also makes this annoying noise and the dishwasher top spray arm keeps falling off, it doesnt snap on like its supposed to and when you pull the top tray out it drops to the bottom shelf.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how it feels going through all this with your Samsung appliances, JamesC. We're here to help.
We suggest referring to the resource provided below to help you identify the cause of the noise from your Samsung refrigerator. Look at the guide and select the "Hissing, bubbling, or gurgling" section for troubleshooting steps. Additionally, the guide includes a video link you can watch from start to finish.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
For further assistance with the dishwasher top spray arms, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146719627) to help our team pull up your information when you message us.
Thank you.
-Angelica
Never Again will I buy ANY Samsung
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 years in, sometimes the door does when cycle completes, sometimes it does. The tines on the racks are flimsy, another low quality product from Samsung. I made the mistake of buying a whole kitchen suite, never again. Their support/service is on par with their low quality products.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello TomK,
Thank you for bringing this to our attention.
I’m sorry to hear you’re not happy with our product the Samsung - Linear Wash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 39 dBA - Black stainless steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here's are some links that might help you.
Dishwasher door does not close
https://www.samsung.com/us/support/troubleshooting/TSG01001919/
Black rubber flap under the door on your Samsung dishwasher
https://www.samsung.com/us/support/troubleshooting/TSG01001906/
Samsung dishwasher cycles, options, and settings
https://www.samsung.com/us/support/answer/ANS00084182/
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number: 1144378786
Thank you for choosing Samsung.
^Ross
Never purchase a Samsung appliance
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have waited three full months to write this review. Samsung will be sending their repair technician out for the third time very soon. There hasn't even been a full month that it has worked since I purchased it and installed it. I am very disappointed. If they can't fix it this time I will be ripping it out at three months old and throwing it away and replacing with LG.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there, James. Thank you for taking the time out of your busy day to share your experience with us. We understand how frustrating it is when expectations aren't met and love to assist. If the dishwasher is still not working after this repair, please feel free to reach out to us so we can review your case and look into other possible options. Please use any of the following outlets and reference ticket number 1140670486.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398). ^Lo
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Started leaking after barely a month of use, Called solutions center, different answer given after every call on top of being put on hold at least 30 min each time , this despite being an “elite” member , and a geek squad plan Even went to the store where we bought it and was given another number to call still with the same result
No, I would not recommend this to a friendBrand response from Samsung
Posted .HI Jrb3! We are sorry to hear that your unit is leaking and you have not received the resolution you were seeking. Please see the link I have provided to help rectify your concern. (http://www.samsung.com/us/support/troubleshooting/TSG01001021/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1144126982
Thank you for choosing Samsung. ^Nic
Best Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s so QUIET! Love my new dishwasher. Old one kicked the bucket so needed a new one. We decided we wanted to match our refrigerator which is a Samsung in the Tuscan color. The only downside was that we had to wait about 6 weeks to get it but it was totally worth it.
I would recommend this to a friendInlet Valve Issue
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water is leaking into the dishwasher through the inlet valve when we run the kitchen sink; this was installed by a licensed plumber.
No, I would not recommend this to a friendWould not buy again
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had for 13 months and this thing is a piece of junk. Was amazing for the first 6 months, but now I have had issues with 2 separate and large pieces just “falling off” and into my dishes. The cleaning is ok, but not great. Would not buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
We understand your disappointment with the Samsung dishwasher model. We want to help.
To better assist you and collect more details, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146719179 to help our team pull up your information.
Leo
Looks pristine, works like junk.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very excited about this dishwasher. After having it for about a year, it gave out. It did not properly clean the dishes, leaving residue and food remnants. Geek squad came out and said that its the motor and theres not much they can do. Please, purchase Bosch or some brand that does not sell TVS as well!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know how challenging it is to deal with a dishwasher not properly cleaning the dishes, Lydia. Let us help.
Below is a link to troubleshooting steps when the dishwasher does not clean the dishes properly. In this resource, there are other links we recommend checking when the unit displays an error code or has blinking lights and how to use the dishwasher detergent. It also contains a guide about loading the dishwasher and cleaning its interior.
Food particles on dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes
You may also refer to the unit's user manual. See pages 47-48 for other recommended actions when dishes are not cleaned properly.
https://downloadcenter.samsung.com/content/UM/202308/20230810135953789/DW9900R_DD68-00209A-06_EN_MES.pdf
We have included other links to help improve the dishwasher's cleaning performance, cycles, settings, and options. Please watch the video from the start until 1:26 of the first link.
Improve your dishwasher's cleaning performance:
https://www.youtube.com/watch?v=bajCw_H-njg
Samsung dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146700923) to help our team pull up your information when you message us.
Thank you.
-Angelica
Not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher does not dry properly, leaves spots. Have tried different products with same results.
No, I would not recommend this to a friendMeh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First off customer service is the best I’ve experienced ever. The product itself...well I’m on my 4th replacement due to leaks even had geek squad come out to check the install to make sure it is in-fact a leaky unit and not a separate issue now due to production limitations from the pandemic I can’t get it replaced for another 3 months the only reason I have not asked for a refund is because customer services are so good
I would recommend this to a friendDishwasher
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn’t even rate this. It stopped working on me 4 month after having it and the repair guy even told me he would never buy Samsung products that their customer service is the worse they will always only replace parts even if your item was on fire. Wish I knew this. I got all my appliances the same on Black Friday because they look good but functionally suck
No, I would not recommend this to a frienddiswasher not very good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not working good .. I but in less 2 most now is not working and
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AmarilisS,
We would love to assist you with your appliance. Kindly provide us with more details about the dishwasher.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146858369) to help our team pull up your information.
Have a great day,
-Ernest-
DO NOT BUY ; DOESNT DRY.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this dishwasher. It doesn’t wash and it doesn’t dry! It washes with the bare minimum. And everything stays soaking wet no matter what cycle I put it on. Save your thousand dollars somewhere else. My 10 year old Bosch worked so much better!!! You would think putting it on the sanitize cycle being in there for three hours would get everything dry. Nope soaking wet.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! We appreciate you taking the time to leave your feedback. I understand that your unit is not cleaning and drying as it should and we would like to help rectify the concern. The two links below will help rectify the concerns.
Clean concerns: http://www.samsung.com/us/support/troubleshooting/TSG01000962/
Drying Concerns:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference:
1143825312
Thank you for choosing Samsung. ^Nic
Get your phone ready to call tech support
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks awesome; however i used it twice and the motherboard qent out
No, I would not recommend this to a friendBrand response from Samsung
Posted .MarkA, we want you to have a working dishwasher to have clean dishes to help you with the motherboard.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u .community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146670887) to help our team pull up your information.
Have a great day.
^Camille
Not happy with Best buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would like to leave a review but it never made it into the house. Had a crease up by the controls . So delivery men returned it to the wrong store and it still has not come up as a return. I have spent at least 5 hours with people trying to help me. Ordered this in June and now they placed a new order and it won't be delivered until Aug 10. Meanwhile my kids and grandkids will be here in 11 days. We spent a lot of money on all new appliances and would expect better service.
I would recommend this to a friend- Cons mentioned:Reliability
2 days and then nothing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working after 2 days. in Mid wash just lost power. Very strange
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello chefreno! Thank you for taking the time to leave a review. We are sorry to hear that your dishwasher stopped mid-wash! Please know that we are here to help. I have provided a link that will help rectify your concerns. (https://www.samsung.com/us/support/troubleshooting/TSG01001914/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143919117
Thank you for choosing Samsung. ^Nic
Terrible dishwasher and terrible Samsung service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within one year the dishwasher has not been working properly. The bottom water jet keeps falling off rails and the dishes do not get cleaned. Have had to call Samsung technician twice now. This 2nd time the technician has rescheduled twice. It’s been two weeks now and still no repair work done.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with service on your Samsung Dishwasher. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142559108. We thank you for being a part of the Samsung family. ^Brad
Terrible Buy is Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The item itself is fine. The people who were supposed to install and haul away terrible They couldn’t even find our home after being given directions. Best Buy’s excuse, “The drivers are from PA. They don’t know NJ roads.” Horrible experience. We are both disabled and don’t drive. Hired a 3rd party handyman to do everything. He was cheaper and found our home. Go elsewhere to purchase anything.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144708389.
-Noraina