Customer Ratings & Reviews
- Model:
- DW80R9950UG
- SKU:
- 6329951
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
Customers are saying
Customers value the Linear Wash 24" Top Control Built-In Dishwasher for its exceptionally low noise level and impressive cleaning performance. Many appreciate its ease of use, capacity, and design. However, some customers have expressed concerns about its reliability, and the inability to alter spin cycles.
This summary was generated by AI based on customer reviews.
Used damage dirty excellent condition open box ite
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was an open box supposed to be in excellent condition. It was used damaged dirty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand your disappointment about the dishwasher's status.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Piece of junk
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this dishwasher. I replaced two parts in two years. Dishes won't come clean. I am now replacing the dishwasher. It is a piece of junk. Repair technician suggested staying away from Samsung. I'm going to give Bosch a try.
No, I would not recommend this to a friendBig yikes.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is garbage. I wish I had a good thing to say about it, but I don’t. A little after having it for a year it’s caused us nothing but problems. Currently we are on our 7th service call about this dishwasher & it still doesn’t work. The water wall is great in theory, but ours has failed twice. Now it is now some panel they they have to replace. Samsung makes good phones, but their appliances.. not so much.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello FindingGodzilla,
Thank you for bringing this to our attention.
I’m sorry to hear you’re not happy with our product the
Samsung - Linear Wash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 39 dBA - Black stainless steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
We would like to hear more about your concern.
For the immediate resolution of your concern or for service set up Appointment you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144390338
Thank you for choosing Samsung.
^Ross
Sam Sung is deceased. 6/4/2020 - 5/19/2022 R.I.P.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died in less than 2 years. 6/4/2020 - 5/19/2022 R.I.P. Warranty good for 1-year. Would not power up. Samsung operator said known issue where Power Button gets stuck and won’t turn on. Caveat Emptor. Sam was good to us until the day it died. RIP Lil Sam Sung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher not powering on. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
The dishwasher doesn't turn on:
https://www.samsung.com/us/support/troubleshooting/TSG01001914/
The dishwasher does not start or fill water:
https://www.samsung.com/us/support/troubleshooting/TSG01000965/
How to reset your Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00087943/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80R9950US/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144551681
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Reliability
Broke twice within a month.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke twice within a month. Returned it today. Not recommended.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Your reference number is 1144648507.
-Noraina
Don’t waste your $$$
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give 0 stars I would. Don’t waste your money. I haven’t even had this dishwasher for a year now, hate it! I’m lucky if my dishes come out clean once out of every 10 times I use. Plus they are always wet even when left overnight. Worst product I have ever purchased.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, HeatherZ.
Thank you for choosing Samsung for your dishwasher needs. We're saddened that you no longer have the product, and we would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Try another
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not dry as well as we hoped and the top rack doesn't allow the glasses to fit securely
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello GreatSecondDrawer! Thank you for taking the time to leave your feedback. I understand that your unit is not drying as it should and I would like to help you get your unit working as designed. Please see the link below to help rectify your concern. (https://www.samsung.com/us/support/troubleshooting/TSG01001910/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143907790
Thank you for choosing Samsung. ^Nic
- Cons mentioned:Reliability
Terrible
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working less than a year. Useless. Samsung souls stay away from home appliances
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Msalloum,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having issues with your dishwasher as it stopped working less than a year. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001914/ if your dishwasher does not turn on.
You can also check this link https://www.samsung.com/us/support/service/warranty/DW80R9950US/AA for the warranty information of your dishwasher.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144412947.
-Noraina
Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bottom section stopped working after like a week!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We would love to assist you with your appliance. Kindly provide us with more details about the dishwasher.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146816717) to help our team pull up your information.
Have a great day,
-Ernest-
Top Rack Nozzle Arm Falls Off Into Lower Rack
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher's top nozzle arm falls off onto the lower rack anytime you slide out the top rack. Samsung says they will just replace with SAME MODEL! Even when the repairman says the nozzle arm is just going to do the same thing and fall off! DO NOT BUY!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate the review, HomeOwner. We'll be glad to look into this for you!
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
Stay away
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 30 days. Best buy has been her twice. First time they didn’t fix and added a leak. Second time they didn’t fix the leak. Stay away from Samsung appliances. Cheaply made and terrible after service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question
or transfer you to your local store to follow up with the previous tech visit that caused the leak.
Have a great day.
-Ernest-
Horrible Lemon! Do not buy!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.But this dishwasher after all the high reviews. Had to replace the 1st one with constant breakdowns. Received new one. Nothing but problems again. Motor replaces, computer line replaced, you name it replaced! Never again Samsung! Every technician said there are constant problems with this machine. Do yourself a favor and buy a Boshe or Kitchenaid!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Dishwasher not working properly and realize your experience has been less than ideal. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143159797. We thank you for being a part of the Samsung family. ^Brad
Nope.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s nice and quiet, but it doesn’t really clean as well as I thought it would. Also, about two months after I got it, I started getting an error code that it wasn’t draining properly. Now it’s happening more frequently and I don’t know how to fix it. And I’ve had it for less than a year and a half. Very disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
We all need good operating appliances to make our daily life easier. We are here to help.
Properly loading the dishwasher can help you have clean dishes. Please see this link for details.
Learn the best way to load a Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00062443/
When your dishes aren't cleaned after a dishwasher cycle, you'll want to ensure that you're doing everything right, using detergent and rinse aid as directed. Please see these links for details.
Dishes are not clean after dishwasher cycle - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Improve your dishwasher's cleaning and drying performance
https://www.youtube.com/watch?v=bajCw_H-njg
An error on your dishwasher indicates a problem. Here's a reference list so you can identify what the problem is and what steps are needed. Please check this link for details.
Samsung dishwasher is displaying an error code
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
If your dishwasher isn't draining, you will need to check the sink's drain for clogs and blockage caused by food, debris, and waste and that the drain hose connection to the sink is straight, not pinched shut, kinked, bent, or damaged. Please check this link for details.
Samsung dishwasher is not draining
https://www.samsung.com/us/support/troubleshooting/TSG01001363/
Since your dishwasher's job is to clean, it's easy to forget it has its own cleaning needs. But proper cleaning is an important part of dishwasher maintenance. Please check this link for details.
Routine and deep clean your Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00076793/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145502348) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
LEAKING DISHWASHER
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After owning this dishwasher for about a year the front door started to leak water onto my floor. I have to put a tray under the dishwasher door to catch the leaking water (see photo). If you plan on buying this unit then you MUST get an extended warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your effort in this matter is much appreciated, Will. We guarantee that you can count on us with your dishwasher.
Here are some things you can check; please click the link and hyperlinks for tips.
The dishwasher is visibly leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146490468, to help our team pull up your information when you message us.
Have a great day.
-John
Samsung - AutoRelease Smart Built-In Dishwasher wi
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this product or any other Samsung products. I had the dishwasher for little over a year and it will not run. I will never purchase Samsung again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We can see how this experience affected your confidence in Samsung products. Allow us to address this right away, ChristinaS.
To help get the dishwasher's diagnosis, we recommend following the troubleshooting tips below. You may also click on the embedded links for additional help.
Samsung dishwasher does not start:
https://www.samsung.com/us/support/troubleshooting/TSG01000965/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146940392, to help our team pull up your information.
Have a great day!
^Chrystel
Samsung dishwasher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice look but the bottom rack falls off track.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to have a better experience with your dishwasher. Allow us to help you with this, Clos.
We would love to speak to you directly to have the bottom rack inspected on our end.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146388921, to help our team pull up your information.
Have a great day!
^Chrystel
Drying issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't dry the dishes and leave water spots. I don't recommend it . We tried everything and we found it it's common issue with Samsung dishwashers.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to provide you with a hassle-free experience while using your dishwasher, MTaha. Let us help you.
We suggest referring to the resources below to address your dishwasher's performance. Please click the link and hyperlinks and watch the instructional video for tips.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
The white film left on dishes:
https://www.samsung.com/us/support/troubleshoot/TSG10000118/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147617078, to help our team pull up your information when you message us.
Have a great day.
-John
Terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Dont buy!!! Some of the cycles leak as of day 10. The cycles that dont started leaking today day 19. Best buy wont take it back after 15 days now im stranded waiting flr a samsung warranty service center i cant get ahold of and has terrible reviews on yelp. Stay away!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your newly installed Samsung Dishwasher. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142747421. We thank you for being a part of the Samsung family. ^Brad
Don't suggest Samsung Linear Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This might be the worst dishwasher - that doesn't wash dishes. Some portion of dishes from every load is not clean, esp the lower level. The upper rack is so finicky it gets hung up all of the time. Might be my worst appliance purchase ever.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We strive to offer a stress-free experience when using your dishwasher, Kramer2000. Let's get you the help you need.
Make sure that nothing obstructs the rotation of the nozzles or water reflector, including pot handles and other items. Please watch the full video and follow the links and hyperlinks to fix this.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes
Learn the best way to load a Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146522944, to help our team pull up your information when you message us.
Have a great day.
-John
Don’t waste your time and money.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I know better not to overload dishwashers and I use those name brand powder pods. Loosely packed dishwasher and dishes do not come out clean. I end up hand washing everything. Not happy and of course it’s no longer returnable. Maybe this machine is rated so quiet because nothing is happening inside? #iwanttogetoffofthisride
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having some concerns with your Samsung Dishwasher not cleaning your dishes properly and I would like to offer some help to ensure you have the ideal results. I have some helpful information that I would like to provide. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Thank you for choosing Samsung. ^Brad