Customer Ratings & Reviews
- Model:
- DW80R9950UG
- SKU:
- 6329951
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
Customers are saying
Customers value the Linear Wash 24" Top Control Built-In Dishwasher for its exceptionally low noise level and impressive cleaning performance. Many appreciate its ease of use, capacity, and design. However, some customers have expressed concerns about its reliability, and the inability to alter spin cycles.
This summary was generated by AI based on customer reviews.
DOA
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks really nice. Unit I received may have just been a dud, but it was defective out of the box. It would wash, but never dry/open. So dishes always came out soaking wet. Samsung support started it would need to be repaired, after less than 24 hours of owning it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I understand you were having issues with your dishwasher not operating at its best performance. I am glad we were able to locate a technician and get this issue resolved for you. Thank you for choosing Samsung. ^Brad
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 hours to run a load of dishes and top rack still wet after cycle completed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you have some concerns with your Samsung Dishwasher drying your dishes. I have some helpful information that will ensure that you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Thank you for choosing Samsung. ^Brad
Broken - poor quality control from Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nozzle was broken of - customer service not great. New dishwasher I can use
No, I would not recommend this to a friendDelivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery should be late so cancelndbdjrnrnnbbbbbbbb
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued CostCo Client,
To better assist you with this concern, don't hesitate to get in touch with our CostCo Customer Service department at (800) 774-2678, Monday-Friday, 5:00 A.M. to 7:00 P.M. / Saturday, 9:30 A.M. to 2:00 P.M. PST. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
Good washer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as it should but I feel like the rotator it’s slow but overall leaves clothes clean
I would recommend this to a friendNot worth the price
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just over a year after purchase, the rack is rusting. I have water treatment in house so it is not water quality. It is rack quality. Neither Best Buy or Samsung will support it. I suppose I expected more from a "top of the line" dishwasher. My last (much cheaper) one lasted years before I had any issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, John! If you would like service to resolve this issue, please use the following link (https://www.samsung.com/us/support/service/locations/) Thank you for sharing your Samsung experience! ^Ty
Open box doesn't worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this item as an open box, the experience was vert terrible. It didn't work for any single function and when I called the squad to come and inspect, they told me that it's not functioning! Now I have to return it and get another item. I wouldn't recommend buying any open box item.
No, I would not recommend this to a friendSpray arm falls off all the time
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is garbage. The spray arm is not permanently attached. Because of this is falls off all the time. Had the product for 8 months. Finally am done with this thing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Matt, the condition of the swing arms of your dishwasher saddens us. We want to speak to you directly to offer support and see what options we can lay for fixing it.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147060057, to help our team pull up your information when you message us.
Have a great day.
-John
Worse buy ever!!!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not spend a dime on this dishwasher. It doesn't clean well, it has a water wall that keeps the machine from distributing water properly to the upper and lower portions of the dish machine. I've had it for 6 months and it hasn't performed well at all. For a $1,000 machine it should perform much better
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LLTY,
Thank you for your honest feedback, and we hope you are in good health. We are saddened that the dishwasher isn't working as intended and to your expectations. Your feedback helps us understand where we can take steps to improve our product and service.
I have shared a Samsung link below that can help address your concerns with the dishwasher for cleaning dishes.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
I have also shared the user manual link below. Please access the link and turn to page 47 for additional steps.
https://downloadcenter.samsung.com/content/UM/202105/20210503134711859/MANUAL_USERS_DD68-00209A-04_EN_MES_20210406.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144698794
Leo
Unreliable.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Four months of use and the unit started to leak water. It took two service techs to determine the unit is not repairable and now I'm trying to replace the unit. Though, I no longer want another Samsung unit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ViolaK,
Thank you for choosing Samsung for your dishwashing needs. We are saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
Poor design.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor design. Water drips down from the door when washing pots.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CarmeloM,
Thanks for taking the time to post a review. We appreciate it.
I have shared a Samsung troubleshooting link below about the Samsung dishwasher leaking.
Here's the link: https://www.samsung.com/us/support/troubleshooting/TSG01001021/
Also, If the dishwasher is not level front to back, and especially if the front is lower than the back, water will pool up at the door and potentially leak out.
Level the dishwasher: https://www.samsung.com/us/support/answer/ANS00080768/
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145146475), which will help our team pull up your information.
^Rainly
Needed to be replaced after 1 year
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend this dishwasher at all, needed to replace the sprayer, and additional parts after 1 year of owning.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Micaela, we understand how disappointing it is to have the sprayer of your dishwasher and its other parts fall below your expectations. We want to speak with you to offer support and determine what options can be taken to help with your dishwasher.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147619303, to help our team pull up your information when you message us.
Have a great day.
-John
Great dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very stylish dishwasher. Doesn't have heated dry cycle, but let me ease your fears. It dries exceptionally well. Cleans very well also. Works with Smart Things
I would recommend this to a friendPoor quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality. Broke down after 2 years, tripping the GFI randomly during the cycle. Not under warranty so charged $190 just to have a technician looking at it, too expensive to repair… worst purchase ever.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Phil,
We are here for you anytime. We want to speak to you directly to provide support and see what options we can lay for your dishwasher.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146490288, to help our team pull up your information when you message us.
Have a great day.
-John
match price money not recieved
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.your very hard to deal with REF 3247752890. i have called many times spent hours trying to get through. i will not buy from you again it is to difficult. many other places to shop. i am ready to buy a refrigerator,washer and dryer, along with 2 flat screens. i am already shopping elsewhere
No, I would not recommend this to a friendAll functionalities don't work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Auto programming does not work and at times lots of other functions dont perform as mentioned in instruction panel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your insight into the customer experience with this dishwasher, Vivek! Samsung appreciates your feedback. ^Jecca
Does not work brand new
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit did not work brand new out of the box. Our electrician confirmed electrical current to the unit and proper hook up, just would not power on. Called Samsung also to troubleshoot and make sure there was not some trick and nope, just doesn't work. Returning it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Horrible dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received the dishwasher it worked for 2 weeks and neither best buy or Samsung replaced it. Both said there was nothing they could do. They asked me to get a plumber I did and still not worki m g. They sent a repairmen and still not working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I see that you're working with an authorized Samsung service center to resolve your issue. Thank you for taking the time to share your experience and for being a Samsung customer! ^Ty
Wish I had kept my Maytags
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t wash the dishes, possibly broken? A piece inside seems to not be connected to anything. I can’t tell and I’m not even surprised. I bought all Samsung appliances and have had the worst experience with Best Buy. After 3 months, I can’t get functioning appliances. It is too much for a person to handle.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how frustrating it is when desired results aren't quite met and would love to speak with you further to see how we can make your experience better. Please reach out to us via any of the following outlets and reference ticket number 1140421572.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398).
We look forward to hearing from you. ^Lo
Avoid WaterWall
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WaterWall eventually broke and would not clean any dishes on the bottom rack. The waterwall piece would come off the rail. After *multiple* visits from a tech to fix the issue, it was less than a year before it broke again, with the same exact issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MDrg! Thank you for taking the time to share your experience with us. I understand that you have concerns with a previously repaired part and you still have those concerns. We apologize for the inconvenience and would like to communicate with you further to see what assistance can be provided. We can be reached via any of the following using ticket number: 1143618841
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung. ^Nic