Customer Ratings & Reviews
- Model:
- DW80R9950UG
- SKU:
- 6329951
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
Customers are saying
Customers value the Linear Wash 24" Top Control Built-In Dishwasher for its exceptionally low noise level and impressive cleaning performance. Many appreciate its ease of use, capacity, and design. However, some customers have expressed concerns about its reliability, and the inability to alter spin cycles.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Noise level
Quiet dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super quiet dishwasher and cleans dishes as expected.
I would recommend this to a friend - Pros mentioned:Noise level
Dishwasher
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent dishwasher. Very quiet. Quick delivery and install.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Clean Dishes
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My dishes now get sparkling clean without needing washing by hand first!
I would recommend this to a friend - Pros mentioned:Cleaning performance
Excellent product very happy with the my purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product very happy with the my purchase of the Samsung appliances.
I would recommend this to a friend Worst product I ever bought.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I regret to inform you that this purchase ranks as the most disappointing experience I've ever had with a product. Being a loyal customer of Samsung, I held high expectations, but this particular item has fallen drastically short. Initially, the installation appeared successful, and the product functioned correctly for the first month. However, it soon began to leak, causing extensive water damage to my brand-new kitchen furniture—a distressing outcome. Upon contacting Best Buy for a potential inspection or exchange, I was met with a discouraging response, citing that my request fell outside their 30-day exchange policy. Subsequently, they insisted on visiting my home three times before even considering an exchange, a process that felt like a deliberate strategy to mislead and delay resolution. Despite promises of an exchange, the outcome was a series of unnecessary repairs—four different components were replaced, none of which were faulty. To add insult to injury, it was later suggested by Samsung that the root cause was an issue not disclosed at the point of sale: the floor needed to be leveled to prevent leakage. This critical information was absent from all promotional and instructional material provided. My dealings with Best Buy's repair service have been frustratingly inefficient and unprofessional. On one occasion, a technician, admitting there was little he could do further for the appliance, opted not to attend the scheduled repair, showcasing a lack of professionalism and regard for customer satisfaction. Based on this ordeal, I strongly advise against purchasing this dishwasher and dealing with Best Buy's repair services. Their approach has been nothing short of exasperating, and their inability to offer a satisfactory resolution is unacceptable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We care about the dishwasher's betterment, JoeG. Let's help you with your dishwasher.
Here are steps to rectify your concerns should your dishwasher leak. For tips, please click the link and hyperlink.
The dishwasher is visibly leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147026849, to help our team pull up your information when you message us.
Have a great day.
-John
- Pros mentioned:Cleaning performance
Dishwasher
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it.it cleans very well, dries very good also.
I would recommend this to a friend - Pros mentioned:Cleaning performance
So worth it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher opens to release humidity while still drying! No more water spots!
I would recommend this to a friend - Pros mentioned:Noise level
Quietest is dishwasher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the quietest dishwasher we have ever owned. Worth every penny.
I would recommend this to a friend - Pros mentioned:Noise level
New washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and very quiet Love it samsung goes with our microwave and a stove
I would recommend this to a friend - Pros mentioned:Noise level
clean
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the washer is the quietest i have ever seen. although some dishes did not come clean on the first run. ecological design is a thoughtful effect.
I would recommend this to a friendBrand response from Samsung
Posted .Hello gourmet! Thank you for taking the time to leave your feedback. I understand that some of your dishes are not being cleaned. I am sure that this is frustrating and we would like to help rectify the concern for you. Please see the link below to see what assistance can be provided. (http://www.samsung.com/us/support/troubleshooting/TSG01000962/ ). Please also see the internal link in this link that will address loading your unit as well.
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143780740
Thank you for choosing Samsung. ^Nic
Disappointing product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointing performance for the price. This Samsung dishwasher sounds impressive on paper, but in real use it falls short. Despite the low 39 dBA claim, it doesn’t feel significantly quieter than cheaper models, and some cycles leave dishes with spots and stuck-on food. The 3rd rack feels cramped and awkward, and the controls can be confusing. Build quality feels flimsy for the price, and reliability doesn’t match expectations for a premium machine. Not worth the premium tag compared to better-performing
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi OsloS,
We understand how disappointing it can be when your dishwasher doesn’t meet your expectations, and we’re here to guide you toward solutions for quieter operation, cleaner dishes, and easier use of the controls and racks.
For the noise, please select the sound that best matches what you are hearing and follow the corresponding troubleshooting guide. Be sure to click on the embedded links for additional support.
Samsung dishwasher is noisy
http://www.samsung.com/us/support/troubleshooting/TSG01002056/
For cycles that end before dishes are clean, please follow the guide below and click on embedded links for additional support.
Dishwasher cycle ends before dishes are clean
http://www.samsung.com/us/support/troubleshoot/TSG10000118/
For recommended loading of the dishwasher, please refer to pages 20 and 23 of the user manual. For guidance on the control panel, see pages 30–32.
User manual
https://downloadcenter.samsung.com/content/UM/202308/20230810135953789/DW9900R_DD68-00209A-06_EN_MES.pdf
Should you need further assistance, you may contact us through the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151567707) to help our team pull up your information.
Thank you.
^Camille
- Pros mentioned:Capacity
.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the top row for silverware, bottom row is big enough for pots and pans.
I would recommend this to a friend - Pros mentioned:Noise level
Great dishwasher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased another one for our new home we loved the first one we had so much.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Dishwasher with wifi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best dishwasher with WiFi leaves my dishes very clean very proud of my dishwasher
I would recommend this to a friend - Pros mentioned:Ease of use
Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is amazing. Easy to use and a great energy saver
I would recommend this to a friendBrand response from Samsung
Posted .Hello there! We appreciate you taking the time to share your feedback. We are happy to know that this unit is meeting your expectations and we thank you for being a valued Samsung customer. ^Nic
- Pros mentioned:Noise level
Quality operations
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher with quiet operation and clean dishes
I would recommend this to a friend Dishwasher
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! I am so glad I got this I love the color also!
I would recommend this to a friendNot Our Cup of Tea
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not at all impressed by the performance of this particular dishwasher. It did not dry the dishes completely and when we purchased it we were not told that it didn't have a heating unit for drying like most dishwashers. The interior design was not bad and had several features that our old dishwasher did not have. We ended up returning this dishwasher and upgraded to one that had a drying element.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello GypsyWolfPack,
Thank you for bringing this to our attention.
I'm so sorry for having some problems with your
Samsung - Linear Wash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 39 dBA - Stainless steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are links that might help you.
Samsung dishwasher does not dry dishes
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Samsung dishwasher cycle takes a long time to finish
https://www.samsung.com/us/support/troubleshooting/TSG01001909/
Dishwasher is displaying an error code
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
How to reset your Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00087943/
In case you have any other concerns you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144522227
Thank you for choosing Samsung.
^Ross
- Pros mentioned:Noise level
Does not clean
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The positive is, it is very quite. The negative, it is horrible at cleaning. No matter the setting you choose it does not get my dishes clean. You need to clean them before going in as when i go to empty it, I am putting multiple items back in to be washed again. So disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to improve your experience with your dishwasher, Amanda. Let us help you.
Here's a reference on what to do should your dishwasher not clean the dishes. Please click the link and hyperlinks and watch the instructional video for tips.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146628219, to help our team pull up your information when you message us.
Have a great day.
-John
It is so quiet my wife loves it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love this washer the extra rack on top for the silverware is very handy and we love the color.
I would recommend this to a friend