Customer Ratings & Reviews
- Model:
- DW80R9950US
- SKU:
- 11811342
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
- Pros mentioned:Noise level
Not A Great Dishwasher
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fairly awful dishwasher. It gives off a musty humid smell when you haven't run it for a day or so. Also, knives can sometimes come out with rust marks. I have had other dishwashers and this never happened. The door doesn't stay flat unless the bottom rack is partially filled with dishes. Sorry I bought this dishwasher. It is quiet.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for sending your review. We sincerely apologize for the inconvenience this has caused you, as your Samsung Dishwasher creates a musty humid odor, knives come out with rust marks, and the door doesn't stay flat when loading dishes. This is not the experience we want you to have. Please know that we appreciate all feedback that helps us understand how to improve our products.
Kindly click this link for information on why your Samsung Dishwasher Stinks or has a Musty, Mildew Smell:
https://www.samsung.com/us/support/troubleshooting/TSG01001923/
Deep Clean your Samsung Dishwasher:
https://www.samsung.com/us/support/answer/ANS00076793/
Here is a link to the User's Manual for information about maintaining your Samsung Dishwasher on Pages 41-44.
https://downloadcenter.samsung.com/content/UM/202105/20210503134711859/MANUAL_USERS_DD68-00209A-04_EN_MES_20210406.pdf
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80R9950US/AA
One (1) year parts and labor
Five (5) years Linear Motion Parts*, Printed Circuit Board, Racking and Stainless Door Liner & Tub for leakage (Parts Only)
Linear Motion Parts: Belt operating AC motor (Motor Geared), Belt V-Timing, Rail, Holder Rail (Front Up, Front Low)
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144766092
Thank you for choosing Samsung. Have a great day!
^Chrystel
- Pros mentioned:Noise level
Extremely Quiet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s so quiet I forget it’s on or that the dishes were washed.
I would recommend this to a friend - Pros mentioned:Noise level
Water wall failed just outside of warranty period
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware. This dishwasher is super quiet which was our highest priority. After a year the bottom sprayer (water wall) routinely gets stuck in the front most position. This leaves the dishes in the bottom basket unwashed. Definitely buy extended warranty if you’re considering this product. Planning to replace it with a dishwasher that has fewer fancy moving parts.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kevin,
We understand how important it is to have a reliable appliance at home. Let us help you with your dishwasher.
Here is a link for troubleshooting steps for your dishwasher that do not fully clean dishes; kindly choose the one that matches and click the embedded words.
Dishwasher cycle ends before dishes are clean.
https://www.samsung.com/us/support/troubleshoot/TSG10000118/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147989700) to help our team pull up your information when you message us.
Thank you.
-Ricardo
- Pros mentioned:Noise level
Love this dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very quiet when running. Pops open when done, to advise wash is done
I would recommend this to a friend - Pros mentioned:Noise level
New dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the quietest dishwasher ever !!!!!!!!!!!!!!!
I would recommend this to a friend Good color
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Very nice color. The black stainless steel is a must
I would recommend this to a friend- Pros mentioned:Noise level
virtually silent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You only hear this machine when it drains. The Bixby feature is cool.
I would recommend this to a friend Perfect fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our dishwasher quit working and our daughter moved in with a small child so we had to purchase a dishwasher and we have several Samsung appliances so this was a perfect fit
I would recommend this to a friend- Pros mentioned:Cleaning performance
Great Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it’s been perfect, and nothing but amazing.
I would recommend this to a friend - Pros mentioned:Noise level
Would not recommend!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher looks nice and is very quiet. Unfortunately, this is the worst dishwasher I’ve ever used. No matter how frequently I clean it, it smells. Regardless of the type of detergent I use or the cycle I choose, the performance is sub-par. Dishes have come out moldy on more than one occasion. Dishes are dripping wet when the cycle is complete. The racks are spaced oddly, making it difficult to fit dishes on all racks at one time. If I lower the top rack so that small bowls and drinking glasses fit, plates will not fit on the bottom rack. Absolutely a ridiculous dishwasher. I will be replacing it as soon as I can reasonably afford to do so. I regret purchasing this dishwasher.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! Thank you for taking the time to leave your feedback. I understand that you have a hard time getting your unit to start and your unit had mold and odor. Please know that we apologize for the inconvenience and we would like to help. Below I have provided two links to help rectify your concern.
(https://www.samsung.com/us/support/troubleshooting/TSG01000965/) and mold concerns (https://www.samsung.com/us/support/troubleshooting/TSG01001923/).
You also stated that your dishes are wet. This link (https://www.samsung.com/us/support/troubleshooting/TSG01001910/) will provide some helpful troubleshooting steps to help get the best drying performance out of your unit.
I hope that you find this information helpful
Thank you for being the best part of Samsung. ^Nic
- Pros mentioned:Noise level
Amazingly Quiet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher and so quiet you don’t even know it is running.
I would recommend this to a friend - Pros mentioned:Noise level
Gorgeous
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Black stainless looks so good and love the quiet running cycle
I would recommend this to a friendBrand response from Samsung
Posted .We are delighted to hear that the sleek look of black stainless is a beautiful addition to your home. Thank you for the 5 stars! ^Lo
- Pros mentioned:Noise level
Excellent quiet dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality quiet functional dishwasher with 5-year warranty
I would recommend this to a friend - Pros mentioned:Noise level
Great Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher with tons of features and super quiet.
I would recommend this to a friend - Pros mentioned:Design
Looks awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used this in a flip with white kitchen - looks awesome.
I would recommend this to a friend Samsung always the best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My old dishwasher was not good at cleaning and even after the dishes were dirty, seemed like they haven’t been scrubbed well. This dishwasher is a game changer. It does the job in less time and better than I imagine.
I would recommend this to a friend- Pros mentioned:Noise level
Very quiet operation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good looking and very quiet running machine. Easy to install
I would recommend this to a friend - Pros mentioned:Noise level
Extremely quite
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is so quiet that you can’t even tell it’s on !
I would recommend this to a friendBrand response from Samsung
Posted .It's fantastic to hear that you've found the perfect dishwasher for your household, Jcurl. Thank you for choosing Samsung. ^Lo
We love it
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! We just moved into a new house and our dishwasher stopped working shortly after. We bought this, it was shipped fast and installed by their team.
I would recommend this to a friend- Pros mentioned:Ease of use
Easy to install works amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this dishwasher works like a champ easy to install
I would recommend this to a friend