Customer Ratings & Reviews
- Model:
- DW80R9950US
- SKU:
- 6329899
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
Customers are saying
Customers value the Linear Wash 24" Top Control Built-In Dishwasher for its exceptionally low noise level and impressive cleaning performance. Many appreciate its ease of use, capacity, and design. However, some customers have expressed concerns about its reliability, and the inability to alter spin cycles.
This summary was generated by AI based on customer reviews.
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks like a great dishwasher for the price. Haven't installed it yet.
I would recommend this to a friendBrand response from Samsung
Posted .Great news! Thank you for choosing Samsung. ^Lo
Short Life Span, Short warranty, Expensive repair
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this Jul 4, 2022, to replace my GE of 10 years after it started to leak. It is now Mar 2, 2024 "18 months" this $900 unit is dead and out of warranty. Spoke with support and the minimal estimate is $300 and could be more depending on what parts. There is no option for a tech to diagnose the issue and let me decide if I would like to fix. Kind of like going to the doctors and getting the bill, you have no idea how much. Maybe I expect too much from appliances these days.
No, I would not recommend this to a friendBad customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No customer support. You. Any walk into a Best Buy or call them. Everything is out of country. They need to go to whatever country and are farming out their call centers to and do business there.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
In Love!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the updated features it has to offer with the wifi!
I would recommend this to a friend- Cons mentioned:Reliability
Samsung Dishwasher - Bad Experience
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this dishwasher in June 2021 for just under $500 and it no longer works requiring a visit by a service repair person at a cost of ~ $300
No, I would not recommend this to a friend Samsung linear wash 24”
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mashine is perfect when wash dishes is not laut
I would recommend this to a friendSo far so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Does what it is supposed to do. Has a cool third rack up top for utensils and smaller items. Looks sharp. Overall I'm happy.
I would recommend this to a friendJust getting the points for the review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is alright, i don't like the third rack, but they ask had that. The top rack keeps getting stuck
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Bethany, I understand where you are coming from. At Samsung, we manufacture several products that all come with different features. It is only through feedback from customers like yourself that we are able to make our products better. If you have any further concerns, please feel free to reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144146525) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Very quiet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good , seems to do an excellent job! Runs smoothly
I would recommend this to a friendBrand response from Samsung
Posted .We're so delighted to know how happy you are with this dishwasher, Bill! ^Jecca
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All the features you could reasonably hope for, and more.
I would recommend this to a friendNew Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice to have a new dishwasher. Love the silverware rack.
I would recommend this to a friendworks
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very happy. This product does the job very well.
I would recommend this to a friendGreat products
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung make a great appliance Very happy with my new set
I would recommend this to a friendAmazing washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing dish washer and I like adjustable shelves.
I would recommend this to a friendDisappointed with Samsung and Best Buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the product on Jan 30, 2022. Delivered one month later. Then a few months later had to get it repaired due to the nozzle problems. Now the machine is dead at the one year mark. Not dispensing any detergent from the dispenser. Extremely disappointed that we now have box unable to function. During the same period (Jan 2022) we upgraded all our appliances to Samsung. They had to replace the microwave after a few days. Next it was the gas range, leaking with defective burner. This cannot be real.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, LeroyM.
We want you to be able to enjoy using your Samsung appliances for years to come.
This guide will take you through some key elements to check and follow, such as putting the correct amount of detergent in the dispenser, increasing the water temperature, and checking for obstructions if your dishwasher does not dispense.
Detergent does not dispense or dissolve in Samsung dishwasher:
https://www.samsung.com/us/support/troubleshooting/TSG01000970/
To get the best performance out of your dishwasher, it’s important to use the correct detergent and rinse aid.
How to use dishwasher detergent and rinse aid in your Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00066253/
You can also check the water requirements for your dishwasher to make sure you are using the correct temperature and pressure.
Samsung dishwasher water supply requirements:
https://www.samsung.com/us/support/answer/ANS00080767/
Please contact your gas provider or local fire department and follow their directions on the next steps to take if there is a gas leak in your range.
You may also visit this link (Gas smell from Samsung range) for more details.
https://www.samsung.com/us/support/troubleshooting/TSG01001945/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145653179) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Cant wait.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item has not been installed yet. Still waiting for delivery.
I would recommend this to a friendBrand response from Samsung
Posted .We're excited for you to get your new dishwasher soon, Buyer19! We hope you love it as much as Samsung loves you. ^Jecca
Very satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased very much satisfied with service and product
I would recommend this to a friendOk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thanks great job done great product the job was done well
I would recommend this to a friendHad to replace with Bosch after 1 year and a month
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Several issues: - the water spraying from the bottom keeps popping and when it happens it won’t clear your dishes - when it’s clogged you need an expensive repair (a combination plumber + appliance repair would have been the price of this dishwasher) - the bottom drawer had trouble going in. We needed to use the warranty to get it repaired. - the cleaning is ok but not great. When it got clogged, it was not under warranty. We replaced it with a Bosch dishwasher.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for choosing Samsung for your dishwasher needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day,
-Ernest-
not sure, testing it out
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A few times the unit has not drained entirely after a wash. It's intermittent so not sure what to do other than get a replacement.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Daniel,
We appreciate you reaching out regarding your inconvenience with our Samsung dishwasher and we know how important dishwashers are especially if we are cleaning our dishes between your busy schedules. We apologize for the inconvenience of the dishwasher is not draining. Don't worry we will surely notate your feedback about this matter to improve our products in the future.
I highly recommend checking on this link for basic troubleshooting guides:
The dishwasher is not draining:
https://www.samsung.com/us/support/troubleshooting/TSG01001363/
For future reference, you may click this link for other troubleshooting guides that may help with the dishwasher:
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80R9950UG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144355164
Thank you for choosing Samsung. Have a great day.
-Trisha-