Customer Ratings & Reviews
- Model:
- DW80B7070UG
- SKU:
- 6491914
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Dry Quality
Rating 4.5 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the Bespoke Smart Dishwasher's quiet operation, excellent cleaning performance, and sleek design. Many appreciate the convenience of the third rack, ease of use, and ample capacity. However, some customers have expressed concerns regarding its reliability and occasional issues with the door. A few also mentioned long cycle times, size limitations, and improper installation.
This summary was generated by AI based on customer reviews.
Excellent Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced a 7-year old Bosch with this model. Love the Samsung! It is quiet and the digital timer is a nice feature. It gets the dishes clean.
I would recommend this to a friendSamsung Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one I got it started leaking. Called Samsung they sent a repair guy out and he found a thin crack by the door. The repair man called Samsung and they replaced it in a timely manner. Very impressive
I would recommend this to a friendBrendak
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new dishwasher. Excellent purchase Excellent place to buy appliances
I would recommend this to a friendDishwasher
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well but the parts and racks started falling apart
I would recommend this to a friend- Pros mentioned:Cleaning performance
Samsung dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer delivered, could not be installed, missing parts. I had it privately installed with parts from ACE Hardware. Once installed, it performed excellent.
I would recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for bringing this to our attention. I see you have some concerns with the Smart 42dBA Dishwasher with StormWash+ and Smart Dry - Stainless steel. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
You can get in touch with our BestBuyCustomer Service department at (888) 237-8289, available 24 hours a day for any feedback regarding the missing parts from the unit package.
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/warranty/
Warranty Period One (1) year * Warranty coverage can differ by model/year, please look at the user manual for your unit to check your coverage. thumbnail #4 Parts
Two (2) years All Parts *Varies by model Five
(5) years Electronic Control System *Varies by model
Five (5) years Printed Circuit Board *Varies by model
Five (5) years Linear Motion Parts *Varies by model
Five (5) Years Racking *Varies by model
Ten (10) years Parts and Labor on Tub and Door Liner *Varies by model
Lifetime Stainless Door Liner & Tub *Varies on model *Varies by model
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144754049
Have a great day.
^Charles
Super quiet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very quiet can’t hear it’s even running. The spacing on racks is fine, love the utensil holder it’s versatile it can go on front or side but the door seems to be very stiff I wish it wouldn’t be so tuff.
I would recommend this to a friend- Cons mentioned:Cycle time
2nd Samsung Dishwasher failure within 2 years
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a Samsung suite for my kitchen around 2 years ago. The dishwasher almost immediately failed with code "LC". Tech Support came out several times to no avail, finally replacing the entire unit as a lemon. I chose to 'upgrade' to this model, staying within the Samsung family. Unfortunately, after 1 year and 3 months, this unit now has the "LC" code. When the unit *was* working, cycles took almost 3 hours and the dry feature was useless. Better let them dry overnight, but you'll still need a towel in hand. Stay away from this overpriced junk if you can help it!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Falcon,
It’s frustrating to deal with repeated situations, especially after investing in what you hoped would be a reliable appliance. We are here to help.
I have shared a Samsung link below to help with your experience. The link has a hyperlink like Dishwasher leaks water that you can visit for additional help.
Samsung dishwasher is displaying an error code:
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147324388 to help our team pull up your information.
Leo
- Cons mentioned:Reliability
LC error code on this twice, stay away
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this piece of garbage. We have had 2 of these less than 2 years old, both with LC error code. DO NOT BUY THIS or any Samsung product. Our Samsung refrigerator was refunded under the lemon law.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand your disappointment with not having the best experience with your dishwasher. Let us help.
Here is a link to the user manual; please refer to page 52 for troubleshooting steps if your dishwasher displays an error code.
User manual.
https://downloadcenter.samsung.com/content/UM/202407/20240725150612536/North_America_DW7000B_WEB_DW0005_English_240710.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number (1151247078) to help our team locate your information when you message us.
Thank you.
-Ricardo
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a month so far loving it, works as should haven't tried the function from our phones dont know if i will either but it might be another great feature for aome people
I would recommend this to a friendWonderful Samsung Dishwasher!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Again, Staff and Delivery Service Men were Patient, Helpful and Respectful... Thank You....Staff at East Wichita Crew!!
I would recommend this to a friend- Pros mentioned:Cleaning performance, Noise level
Works great and is very quiet!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased this dishwasher and it has exceeded my expectations! It cleans very well and is pretty quiet. You can also control it using your phone. I love it!
I would recommend this to a friend - Cons mentioned:Reliability
STAY AWAY!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this dishwasher 13 months ago for $771. It just broke...new $600.00 panel needed to repair. We have only used this maybe once a week since we got it, because it's only my husband and me, so the life of this dishwasher is apparently about 60 uses before it dies.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi PamelaL,
We would like to assist you further with your concern. Kindly let us know more about the dishwasher.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148325899) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Amazing purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. The door opens when the cycle is finished.
I would recommend this to a friend- Pros mentioned:Noise level
Newer Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smaller than my previous Samsung. Drying doesn’t work as week as I like Super quiet
No, I would not recommend this to a friend Samsung dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher has been an excellent upgrade for our kitchen. We are very happy with this purchase.
I would recommend this to a friendGood dishwasher
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The service from Best Buy was exceptional. The follow up from Samsung not so much.
I would recommend this to a friendBest dishwasher ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was tired of broken heating element replacements that were not exactly cheap. That is only 1 of the best things i love about this washer… no visible element. It has several speakers and 3 different racks. It’s so “Jetsons” like!!
I would recommend this to a friendLove it!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher works great. No complains so far we have only being using it for less than a month but already works better rhan my two previous GE profile dishwashers.
I would recommend this to a friend- Cons mentioned:Installation
Very Disappointed with Best Buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher delivered and installed on Friday (two days ago). Standing water in the bottom. Online troubleshooting said water in the bottom was almost always an installation error. I called for service and the soonest is almost two weeks away. I will not be buying any more major appliances from Best Buy. Additionally, setting up a service appointment took almost wo hours. The iPhone chat app errored out and would not allow me to interact. The online chat was extremely slow as well. It's insane to pay this amount for a new product, have the company make the error with installation, and then have to wait almost two weeks to get it fixed. Would not recommend Best Buy. The dishwasher, to be fair, is great.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand how disappointed you are with your dishwasher's installation experience. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to address your specific concerns.
And should your dishwasher is not draining, please click the link and hyperlinks for steps to take.
Samsung dishwasher is not draining:
https://www.samsung.com/us/support/troubleshooting/TSG01001363/
Have a great day.
-John
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice Samsung dishwasher and glad to have made this purchase
I would recommend this to a friend