Customer Ratings & Reviews
- Model:
- DW80B7070UG
- SKU:
- 6491914
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Dry Quality
Rating 4.5 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers are delighted by the Bespoke Smart Dishwasher's quiet operation, excellent cleaning performance, and sleek design. Many appreciate the convenience of the third rack, ease of use, and ample capacity. However, some customers have expressed concerns regarding its reliability and occasional issues with the door. A few also mentioned long cycle times, size limitations, and improper installation.
This summary was generated by AI based on customer reviews.
Inferior Materials and Manufacturing
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Now that we've had this dishwasher for 10 months, I can provide pros and cons on its day-to-day performance. Pro: It gets the job done - have not had any issues with wash performance. I don't have any devices to measure sound level, but while it isn't loud, it isn't exactly quiet either. We've learned to wait to start it if we are watching a movie or a TV show at night, because we will hear it washing during quieter parts of the shows. Cons: First thing would be that it doesn't ever really do the AutoRelease thing. Not really a big deal for us, but it is worth mentioning. I would say the manufacturing process leaves a good bit to be desired. On the upper rack there is a plastic slider that allows the entire row of tines to be angled for either regular cups and mugs or wine glasses. The plastic arm that controls this comes off after EVERY SINGLE WASH and has to be reattached. Also, we recently discovered that the top face plate (with the buttons) has several small chips and a large 1" crack running vertically on it. I contacted Samsung and they basically told me "tough luck, we consider that physical damage so we won't be covering it". I've tried to appeal this but it has become evident that Samsung will not stand by their products and you're just going to have to "set your expectations" as I was told on the phone by the representative. Needless to say, Samsung has received their last penny from this family of five.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ErikaL,
We know how much peace of mind the dishwasher can bring to a household. Let's get the information you need to keep the dishes clean.
The link below will help you ensure the AutoRelease dry is set properly. Learn more by checking the hyperlinks.
Use the AutoRelease Dry feature on your Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00076790/
Should you need more assistance with the dishwasher, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148481907) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Meh quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good, cleans pretty decent. Questionable build quality. Within the first month I had already had to call for a replacement on the second level levers that raise and lower the basket. Within four months I will now have to replace both sides since they're made with some cheap and thin plastic for the grips that hold them onto the basket. Nonetheless the prongs on the basket seem kind of flimsy as well. Should've gotten the Maytag or something else. Shame there was a shortage on everything and I needed a dishwasher asap. For almost $1200 this thing has a lot of functions but doesn't do the bare minimum well.
No, I would not recommend this to a friendBad design
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like having the third rack, This model looked very similar to our previous Boesh model on the inside and it was on sale so we selected it because we needed a dishwasher right away. If you raise the upper rack high enough to place a normal size dinner plate on the lower rack, there is not enough room for glasses on the upper rack. The seems to be only two levels of adjustment. The other issue is the rubber dampening pad used behind the front cover installed per manufacturers instructions does not allow the door to open all the way and makes it difficult to load dishes until you get some weight on it to hold it down. It is fairly quiet and does seem to clean the dishes well, but upper rack adjustment is a design flaw.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the difficulty of loading the dishwasher, Joseph. Let us help.
We've provided the link to learn more about loading the dishwasher. The resource also includes a video that you can watch from start to finish.
Learn the best way to load a Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1151080819 to help our team pull up your information when you message us.
Thank you.
-Angelica
Fundamental flaw in design
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Performance-wise, this dishwasher was impressive. It cleaned my dishes efficiently and ran quietly. One month in though, a gasket started leaking, causing water to spill onto my kitchen floor. They came out twice to fix this under warranty. It appears that the gasket is too small for the cover it is supposed to seal. A year later, the same thing happened again. When I reached out for help, they demanded a hefty $150 just to diagnose the issue, with the repair most likely doubling that cost. That ends up being 30% of the cost of the dishwasher for a design flaw of their making (IMO). In the end, I opted to not pay to have it repaired. The appliance itself had potential, but the fundamental flaw with the gasket and the high cost of diagnosis left me with a bad taste in my mouth. If you’re considering this dishwasher, be prepared to navigate some icy waters when it comes to reliability and customer service.
No, I would not recommend this to a friendError codes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this dishwasher for a few years and have constantly had issues with the drain sensors. Have had repairman to the house, and they couldn't figure it out. Worked good for a while and is back to the error codes. Had to renew the warranty to fix the machine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Sarah,
We understand your dismay about your experience with the dishwasher.
We recommend contacting our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Samsung electronics maybe, Samsung appliances no!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for just under 1 year. Warranty from Samsung was worthless. They sent a technician and refused to service the unit based on an incorrect diagnosis (in my opinion). Sending it to the junkyard. Moral of the story, be wary of Samsung appliances and especially so if they find loopholes in order to prevent them from having to fix a unit that isn’t even 1 year old.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jeremy,
I can't imagine what you are going through right now with your dishwasher. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150010320) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Not so good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know we keep having problem getting it to work right. The water never drained when finished washing. Though the machine really nice looking and very quite. I just wish it works the way it supposed to.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to ensure your dishwasher functions at its best, xiuMai. Allow us to help you.
Please refer to the resources below for solutions to your concerns with your dishwasher. Please click the link and hyperlinks and watch the instructional video (if available) for tips.
Samsung dishwasher is not draining:
https://www.samsung.com/us/support/troubleshoot/TSG10004498/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please include reference number 1151225136 in your message so our team can locate your information.
Have a great day.
-John
CHEAP and FLIMSY, broke after 6 weeks.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This might be the worst dishwasher I have owned among the 15 places I've lived in my life. The racks are cheap and don't glide in and out smoothly. The top rack adjusts up and down, but really it just likes to fall down. The door doesn't stay horizontal when loading it until you get some weight on the bottom rack. Then, after only 8 weeks, it has thrown an error code THREE TIMES and stopped working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We know how frustrating it can be to not have a working dishwasher. Let us help.
Here is a link for troubleshooting steps for your dishwasher that displays an error code; kindly choose the one that matches and click the embedded words.
Samsung dishwasher is displaying an error code.
https://www.samsung.com/us/support/troubleshoot/TSG10004499/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149177374) to help our team pull up your information when you message us.
Thank you.
-Ricardo
lower rack doesnt support dishes
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.dishes get really clean. Problem is the bottom tier for dishes does not keep the dishes upright. Once loaded when you go to close the rack and then door the dishes fall on themselves causing chips etc to the falling dishes. You think they'd see that when testing???
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
Install problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They may have installed it wrong and the door does not open widely and install team did not install water part! Instalations are terrible! Door does not open
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289 , available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry about the installation of the appliance.
Have a great day.
^Charles
Returning
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From the get-go i wasnt happy with this model. My main concern was the way the bottom rack tines are placed/ arranged. There is a gap/open space about in the middle--i suppose for bigger bowls? But that leaves less room to load dishes. 2nd, when loaded, found the bottom rack heavy to pull out. 3rd: the door pops open when the drying cycle is done. I dont know if there is a way to override this, but i find it a safety hazard if you have young kids around. I gave it 2 stars for quietness and the way it cleaned the dishes. I'm buying a different make with a full Rack of tines in the bottom rack.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand your feelings about the bottom racks and the dishwasher's door. Let us help.
Below is a link with information about adequately loading the dishwasher.
This guide also includes other resources about dishwasher cycles, settings, options, and a video to watch from start to finish, which we also suggest checking.
Learn the best way to load a Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
For further assistance with the door, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146798210) to help our team pull up your information when you message us.
Thank you.
-Angelica
Auto open problems
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only used 2 times. Cleans great & super quiet. Auto open leaves alot of water on door and it pours on both sides of doors onto my wood floor and bottom cabinets. Once I figure out how to disable this feature I'll update my review.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KirkM,
We are happy to know that this Samsung dishwasher cleans and operates inaudibly to your standards.
The Auto Release™ Dry function can be disabled. Turn to page 36 of this models user manual I have shared below for the complete steps in disabling the function.
https://downloadcenter.samsung.com/content/UM/202207/20220708144235390/FM_DW7000B_DW80B7070_AP_EN_MES_0314.pdf
We recommend having the Auto Release Dry function enabled for better drying results.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145388550 to help our team pull up your information.
Leo
Broke in less than one month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans well but it broke in less than a month. The top rack fell until it hit my dinner plates. I was discouraged but reviewed the small user manual. I followed its instructions and attempted to lift the top rack back into position. Complicated, but I seemed to do it. However, now the front door of this dishwasher will not close. A Best Buy technician has to come out for repair. I am no longer confident in this model and may exchange it. Both racks are loosely in their tracks and easily shift off track.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We appreciate you giving us a review about the Samsung dryer. We apologize for the inconvenience since the front door of the dishwasher does not close. Good to know that the technician fixed it.
Should you need support in the future, please do not hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
Reference number: 1144735941
^Rainly
Quiet Good Looking Piece of Junk
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the quietest dishwasher. It just doesn’t clean the dishes. You have to pre-wash until clean before loading into the dishwasher. Horrible. Hate it. Is very quiet though. Top rack already broken. Seriously considering purchasing another dishwasher to replace this one. Having a horrible dishwasher is upsetting my whole life. Seriously disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SonyaS,
We know how much peace of mind the dishwasher can bring to a household. Let's get the information you need to keep the dishes clean.
The links below will help you ensure your dishes are clean and get the best results after every cycle. Select the scenario that best fits your situation and learn more by checking the hyperlinks.
Dishwasher cycle ends before dishes are clean:
https://www.samsung.com/us/support/troubleshoot/TSG10000118/
You can check the availability of the top rack replacement by contacting Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance with the dishwasher, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147454014) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Horrible experience
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to wait for two months to get the order. The installation was not done proper. No I am reaching out for the missing part. Thought the product is good
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand what you've gone through with your dishwasher's installation experience. To better assist you, don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to inquire about correcting the installation and follow up on the missing part of your dishwasher.
Have a great day.
-John
Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water stains remains on door even after washing making it look ugly
No, I would not recommend this to a friendBrand response from Samsung
Posted .KiranM, we understand your frustration if water stains are left on your dishwasher door. Allow us to help.
Please refer to your user manual for tips and tricks on cleaning and maintaining your dishwasher to keep it in pristine condition. Turn to page 41, "Cleaning (Exterior and Interior)."
User Manual
https://downloadcenter.samsung.com/content/UM/202407/20240725150612536/North_America_DW7000B_WEB_DW0005_English_240710.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151677516) to help our team pull up your information.
Have a great day.
^Camille
Purchase it to match my other appliances.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't run a full cycle after only a few weeks. I am returning it for a different brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
Thank you for choosing Samsung for your dishwashing needs. We completely understand the disappointment you have gone through, and we are saddened that you are returning the product. We would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
do not buy this
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This does the job when it is working, now there is the kicker, it breaks down very easily with the "LC" error. However, there is no leak to be found, called customer service, they came replaced a whole panel which made the washer work again. That did not last nearly six months and the "LC" error shows up again, that was my cue to buying a new dishwasher and not wasting money and time trying to go through the repair process again. Do not buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ash,
We understand how important it is to have a reliable appliance at home. Let us help you with your dishwasher.
Here is a link for troubleshooting steps for your dishwasher that is showing an error code; kindly choose the one that matches and click the embedded words.
Samsung dishwasher is displaying an error code.
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147822838) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Doesn’t dry dishes well.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher was a higher end one & it really doesn’t dry the dishes all that well. It is very quiet, which is a great feature.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how the dishwasher's performance turned out to be. Let's get you assisted, ArdathH.
To ensure the dishes are completely dry, we highly recommend following the step-by-step instructions from the link below and visiting the embedded links for further help.
Samsung dishwasher does not dry the dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147545802, to help our team pull up your information.
Have a great day!
^Chrystel
Awful
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only positive thing I can say is that this dishwasher looks nice. Beyond that - multiple pieces have broken off inside within a few months, it makes a horrific creaking noise when it is opened and closed and the material and build quality is terrible. I asked Best Buy to rectify, and basically got a shrug. Someone should replace this for me, but I won't hold my breath.
No, I would not recommend this to a friend