Customer Ratings & Reviews
- Model:
- DW80B7070US
- SKU:
- 10886174
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Dry Quality
Rating 4.5 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
Unsolved draining problems.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had draining problems, dispenser problems, and water call problems. We had techs come out to repair it six times, and it never worked right. Unexplained failures to drain were the main problems, and the Auto cycle was the worst. Had to return it. A google search indicates that other have also had this issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Christopher S,
Thank you for choosing Samsung for your dishwasher needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Leo
- Cons mentioned:Reliability
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have never been so disappointed in an appliance as I was with this dishwasher. It is not a cheap appliance and for it to break down within a week of using it and to be fixed twice and still not work properly was very disappointing. Not worth buying.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AK66,
We appreciate your effort in sending us your review.
It would be awesome if you could give us just a few more details, and we would like to see how we could assist.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145309084), which will help our team pull up your information.
Have a great day.
Melardo
Bestbuy is a scummy company.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unit came in damaged- had to wait 3 weeks for Samsung tech confirm - Best Buy refuses to exchange product, stay away from Best Buy in appliances. - very unhappy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DejaT,
We want to know more about what occurred with your Samsung dishwasher and would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
- Pros mentioned:Noise level
M.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washes well, very quiet. 4 stars only because we dont have front panel yet. delayed until July.
I would recommend this to a friend Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came with no info on what cyles to use and when to use. Aluminum pans came out looking like civil war relics. Clear drinking glasses were so streaked, you couldn't see through them. I got Samsung to send me a link that had all the info. $1300. and they make no mention of what detergent to use. Finally did research online and determined Cascade is best, already knew that. Three weeks in, had an internal leak.
No, I would not recommend this to a friendDo not buy this product based off money
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy the support, it's waste of money.Under the warranty, your product will be still easy to help.Otherwise, it's waste of money and time.You will lose more money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We want to inquire further about your overall experience with the dishwasher and are here to assist you as soon as possible.
You may contact our Support Team via the link below to speak with a live representative to better assist you with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Avoid it!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Avoid this dishwasher. I have had this dishwasher for almost 5 months and it has had to have service twice already. First time the dishwasher stopped draining water. Between the wait for service and parts we are without a dishwasher for almost 2 weeks. Now today the exact opposite problem, no water going into the dishwasher at all. No error codes or warnings, the SmartThings app still sends notifications that it is working and at the end the cycle completed. Even though the dishwasher is completely dry and the soap is in the bottom. Opening the soap bin is the only thing the dishwasher is doing. The next service appt is a week away so looks like another extended period of time without a working dishwasher.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, Brink83.
All we want is for you to have the best experience using your dishwasher.
If the dishwasher is not getting water at the pressure or temperature that it needs, you have to verify that the pressure and temperature meet the supply requirements. Please check out what the requirements are for your dishwasher's water supply at these links.
Samsung dishwasher water supply requirements:
https://www.samsung.com/us/support/answer/ANS00080767/
How to install your dishwasher:
https://www.youtube.com/watch?v=-uPbp-zAM-k
For more information on materials and requirements, please check pages 13 and 21–25 of the installation guide.
https://downloadcenter.samsung.com/content/UM/202303/20230314132725461/IM_DW7000B_DW80B7070_AA_DD68-00242A-02_EN_MES_R_230314.pdf
If you require further assistance with the repair, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145628097) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Disappointing experience; dishwshr might be good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered damaged; installer from Best Buy discovered this when he unpacked it - and, thankfully, immediately removed it. I was told it will take days to get my credit on this dishwasher and the connection kit required for it. Disappointing, to say the least. I am willing to give Best Buy another chance, which will come with a different new dishwasher around 22 August.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Reference Ticket number: 1144706179
-Trisha-
Almost perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sort of like it. All the bells and whistles are great. But it doesn't fully drain at the end of the cycle. I have to 'force' the drain. It's not a big deal but considering the cost i have to wonder why this happens! Have to call the Squad to make it right i guess?
No, I would not recommend this to a friendNot performing to our satisfaction
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our new dishwasher does not dry items at end of cycle.
No, I would not recommend this to a friendWorst buy in a lifetime
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give this negative stars if I could I’ve had the dishwasher for almost a year it’s been broken since the second month Samsung sent someone eventually months later a never fixed it. The guy did more no call no show then anything else. Best Buy said there hands were tied till the manufacturer warranty was expired. Being a plus member did not help at all. Bad bad experience that cost a lot of money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Bailey, we appreciate you sharing your overall experience with your dishwasher. Also, the service tech visit did not show up. We want to speak with you more about this experience and determine what steps can be taken to help you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147647704) to help our team pull up your information.
Have a great day.
^Camille
Not sure what is going on
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product doesn’t work properly. It’s had issues from the beginning and I haven’t been able to fix them. I’m not satisfied with the purchase and expected better quality. I don’t recommend it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Our goal is to assist you at any time, AugustineC. We would like to know more details about the condition of your dishwasher to provide you with the assistance you require.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150084310, to help our team locate your information when you message us.
Have a great day.
-John
- Pros mentioned:Design
Awesome purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great complementary dishwasher to the fridge, it really changed the look of the kitchen
I would recommend this to a friend - Pros mentioned:Noise level
Nice!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The top rack for silverware is much better than anticipated. Nice and quiet as well.
I would recommend this to a friend Does NOT take a 'custom' panel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If by 'custom panel' they mean a sheet of colored metal, maybe. Very disappointed. Had to replace my kitchen after hurricane Ian. After being assured be the sales person that it would take a custom wood panel that matches my cabinets I now find out that it will not. Unfortunately I had to wait 2 months to get the cabinet company to find this out which put me outside the return window. More than happy to exchange it another model but... Have matching panels on the refrigerator next to it but will have to buy a 'custom' stainless steel panel. If Best Buy knew their products I could had ordered a different model or saved a couple hundred dollars and ordered a stainless model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
Samsung
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Samsung hi tech dishwasher. Lots of features. Panel color choice is limited though bb
I would recommend this to a friend- Pros mentioned:Cleaning performance, Design, Noise level
Dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the third rack and how extremely quiet it is. Cleans very well. The only downside is that it does not dry. I use to open my old dishwasher right after the cycle so the steam and air could mix and it would be dry in about 2 hours. I was hoping not to have to do that anymore but I was wrong. The washer does pop open after washing but nothing dries. It’s unfortunate.
I would recommend this to a friend - Pros mentioned:Noise level
Samsung dishwasher
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is so quite we barely know its running. Well worth the money.
I would recommend this to a friend Door does not stay flat when fully opened
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No adjustable tension for front foor. Does not stay flat when opened so have to push down in order to pull bottom rack out. Called best buy and they are doing a return and replace for same model. Hopefully it is just bad apple and eill provide update once new one is installed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your questions or transfer you to your local store should you have questions regarding returning and exchanging the dishwasher.
Have a great day.
-Ernest-
VERY DISAPPOINTED
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is awful, I have NEVER written a bad review but I feel so upset because this is the first time I have spent this kind of money on an appliance. The upper spray arm keep falling off, the racks are already broken, the prongs that keep the glasses in place are broke off, the biggest problem is that my dishes are always still dirty, the door does not open anymore at the end of the smart dry cycle which leaves a musty smell, I open up the dishwasher and it just stinks, literally. I have tried to repair things myself but it just doesn't work. I have had this dishwasher for 5 months, it just makes me sick.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Traci, let us get your dishwasher properly functioning again.
Here are steps to keep your dishes clean after a cycle. Please follow the instructions below and check the hyperlinks to ensure you are well-assisted.
Dishes are not clean after dishwasher cycle.
https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes
Below are the steps you need to do to prevent the dishwasher from smelling bad. Also, please check the hyperlinks for further help.
Samsung Dishwasher Stinks or has a Musty, Mildew Smell.
https://www.samsung.com/us/support/troubleshooting/TSG01001923/
Please see the "Auto Release™ Dry" section on page 36 of the user's manual if your dishwasher door doesn't open after a cycle.
Manual:
https://downloadcenter.samsung.com/content/UM/202305/20230502141010050/North_America_DW7000B_WEB_DW0005_English.pdf
Should you need more assistance with the damages inside the dishwasher, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145878005 to help our team pull up your information.
Have a great day.
^Aloe