Customer Ratings & Reviews
- Model:
- DW80B7070US
- SKU:
- 6491913
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Dry Quality
Rating 4.5 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the Bespoke Smart Dishwasher's quiet operation, excellent cleaning performance, and sleek design. Many appreciate the convenience of the third rack, ease of use, and ample capacity. However, some customers have expressed concerns regarding its reliability and occasional issues with the door. A few also mentioned long cycle times, size limitations, and improper installation.
This summary was generated by AI based on customer reviews.
Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Just need to learn the functions. Love the stainless steel
I would recommend this to a friendDishwasher might be ok, customer support is awful!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am unhappy with the dishwasher - though that could be taken care of. Customer support is, however, HORRIBLE. I bought this dishwasher 6 months ago and from the beginning to door operated very roughly - felt like something was scraping. The release feature at the end of a cycle did not work because of that, only cracking the door about 1/2 inch. I thought it might break in over time but I finally called to have them take care of it - the unit is still under warranty. Samsung sent out a technician who confirmed that the hinges were the problem and then connected with Samsung HQ. After he showed them the evidence over a video call, the remote person declared "physical damage" saying that it would not be covered under the warranty. They offered no evidence of any physical damage. I've since called customer support and they have now shifted their reason for not covering it to "installation error" saying the space is too small. The tech who was here verified that there was ample space on either side of the dishwasher. Changing the reason for not honoring the warranty when they could not justify their first diagnosis is a pretty big smell. So in summary, the one year warranty is a total sham. They are simply saying that they will not honor the warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Conelia, we understand your disappointment with the reason provided for not covering your dishwasher's concern by the warranty. We want to speak to you directly to offer support and see what options are available for your dishwasher.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147059923, to help our team pull up your information when you message us.
Have a great day.
-John
Great dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very professional. Answered all questions. Arrived on time
I would recommend this to a friend- Pros mentioned:Noise level
Nice dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very quiet and lots of features. Smart app enabled allows you to set up the cycle you want and monitor the progress remotely. Only disappointment is with the drying cycle. Some dishes still have water left on them once complete.
I would recommend this to a friend - Pros mentioned:Noise level
Samsung dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super quite. Lots of room and love the extra features
I would recommend this to a friend Dishwasher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the dishwasher and quick and easy install with no issues. Disposal of old dishwasher was grand!
I would recommend this to a friendWorks great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It Works great but the buttons are a bit touchy. Love the smart things app.
I would recommend this to a friendBest
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this dishwasher it is the best one i have ever had
I would recommend this to a friendDishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water stains remains on door even after washing making it look ugly
No, I would not recommend this to a friendBrand response from Samsung
Posted .KiranM, we understand your frustration if water stains are left on your dishwasher door. Allow us to help.
Please refer to your user manual for tips and tricks on cleaning and maintaining your dishwasher to keep it in pristine condition. Turn to page 41, "Cleaning (Exterior and Interior)."
User Manual
https://downloadcenter.samsung.com/content/UM/202407/20240725150612536/North_America_DW7000B_WEB_DW0005_English_240710.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151677516) to help our team pull up your information.
Have a great day.
^Camille
Noise
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes high pitch sound when washing. Disturbing to your ears.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We aim to ensure your dishwasher operates at its best. Let's get this taken care of.
Here is a guide to assist you if your dishwasher is noisy. Please play each sound and pick the sound that matches the noise you hear from your dishwasher. Kindly click on the embedded word and watch the video if one prompts.
Samsung dishwasher is noisy
https://www.samsung.com/us/support/troubleshooting/TSG01002056/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148760608) to help our team pull up your information.
Have a great day.
^Camille
- Pros mentioned:Cleaning performance, Noise level
Samsung Bespoke Smart Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very quiet and does a good job. Would highly recommend it.
I would recommend this to a friend Installer saved Best Buy Reputation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer, quiet. Best Buy is lucky to have top notch installer. Have Total Tech but still waited 4 weeks AFTER purchasing to get it installed. Install went very well. He even fixed the low quality hose Best Buy sold me.
I would recommend this to a friendBrand response from Samsung
Posted .Hello BF01,
We appreciate you taking the time to leave us a review on your Samsung dishwasher. You made an excellent choice for your home, and we are pleased to hear how happy you are!
If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsunHellogsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513).
Thank you for being a Samsung customer!
-Angelica
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher washes and dries dishes as if I did them by hand.
I would recommend this to a friendNice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new dishwasher but the controls on top and little weird trying to use
I would recommend this to a friendControls
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The touch pad doesn't always work on the first touch.
I would recommend this to a friendGreat overall
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great overall. You have to buy rinse jet do dishes don’t stain.
I would recommend this to a friendSamsung Dishwasher
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is amazing. It is quiet and I love the Wi-Fi capability. It lets you know when dishes are done.
I would recommend this to a friendDidn’t know what I was missing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a difference it is having a new (not base model) dishwasher.
I would recommend this to a friendSuccess
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the samsung dishwasher, but I was struggle with the hose stucked.
I would recommend this to a friend- Cons mentioned:Reliability
Don’t buy. This dishwasher will fail you.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 year and 2 months it started failing. LC error. Which is a leak error. There is a fundamental problem with quality when an appliance fails after a year. Very disappointing. Looks like a bunch of Samsung dishwashers fail to drain for varies reasons.
No, I would not recommend this to a friendBrand response from Samsung
Posted .The dishwasher plays a significant role in keeping your household clean, Dalerune. Let's get the information you need to address any error code you might encounter with the unit.
The link below will help you identify the error code and how to address it quickly and easily. Please select the error code showing in your dishwasher and learn more by checking the hyperlinks.
Samsung dishwasher is displaying an error code:
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
Should you need more assistance with the dishwasher, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147469862) to help our team pull up your information when you message us.
Have a great day,
-Ernest-