Customer Ratings & Reviews
- Model:
- DW80CG5451MT
- SKU:
- 11811388
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Dry Quality
Rating 4.4 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
to a friend
Dishwasher review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works well. no problems so far. I've tried most of the settings.
I would recommend this to a friendDishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent machine, Wash clean and dry fast no spot on the dishes
I would recommend this to a friendQuiet Dishwasher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher. It's doing the job wonderfully.
I would recommend this to a friendDishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product highly recommend Best choice we can make
I would recommend this to a friendCrappy customer service after the sale.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only had the dishwasher a month and it just quit working. It was professionally installed through Best Buy. We called Samsung and was told after troubleshooting that it was possibly an install issue, so we went to Best Buy in person to set up an appointment and was told we would have to pay for service unless we call the 1-800 number. I just dropped a grand in your store and this is the service I get? I assure you, you will miss me more than I will miss you. With customer service such as this and box stores a dime a dozen these days….i will buy my appliances elsewhere.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Bad installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor installation. Brackets holding Dishwasher in place fell off after a couple of uses. No clue how to contact Customer Service to resolve this matter. Installation was very expensive for a failed installation.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Steve A,
To better assist you with your installation concern, please contact Best Buy's customer service department at (888) 237-8289, open 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Thank you.
Nicole
LC error
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had an issue with my first order, the dishwasher after one week showed up in LC error and couldn’t able to use it as they recommended us. One week washed our dishes by hand !! And in the end we got approval to replace it with new one. Works properly so far. I request to apply discount on the 2nd item but unfortunately nothing happened
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, AudayA.
We are pleased that your dishwasher was replaced after showing the LC error code on the first one.
To better assist you with your concern about applying the discount on your second dishwasher, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
So Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thought I was buying the same unit I had before but this one is soooo cheaply made. Every time I pull out the racks I am afraid the will break and the utensil rack isn't anchored to anything and is just loose. Very flimsy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Yata, sharing your review of the dishwasher racks is important. Allow us to help.
Please refer to your user manual for guidance on using your cutlery rack. Turn to pages 21-22: "Loading the Cutlery rack."
User Manual
https://downloadcenter.samsung.com/content/UM/202407/20240725150331825/North_America_DW5000C_WEB_DW0003_English_240710.pdf
Should you need more assistance with the flimsy rack, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151676507) to help our team pull up your information.
Have a great day.
^Camille
Samsung Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery and installation were fantastic. Love the sleek look. However, dishwasher is louder than anticipated and doesn’t always clean dishes thoroughly.
I would recommend this to a friendBrand response from Samsung
Posted .Hi James,
We want to ensure you have the best experience with your dishwasher. Let us assist you with this.
We suggest checking out the resources listed below to help you identify the reason behind the noise your dishwasher is making. Please follow the steps connected to your experience and watch the video fully.
The Samsung dishwasher is noisy.
https://www.samsung.com/us/support/troubleshooting/TSG01002056/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146996762) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Great Dishwasher! Terrible customer service!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the diswasher but not Best Buy customer service! The top rack was broken and it took a while to get it fixed.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Bad bad bad bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I DO NOT care for this dishwasher. It does not dry the dishes and it takes FOREVER to wash a load. Which makes it less emergy efficient. Get a different one
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SaraC,
We understand how important it is to have a reliable appliance at home. Let us help you with your dishwasher.
We recommend consulting the resources listed below for help with your dishwasher not drying your dishes. Please check the hyperlinks for more details.
Samsung dishwasher does not dry dishes
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Furthermore, here is a link to determine why your dishwasher cycle takes too long to finish. Please check the embedded word for details.
Samsung dishwasher cycle takes a long time to finish
https://www.samsung.com/us/support/troubleshooting/TSG01001909/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148678844) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Does not dry properly
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans well and is quiet but does not dry dishes all the way. They still come out about 50% wet.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Victoria,
Thank you for sharing your experience with your dishwasher. It's wonderful to hear that it cleans well and operates quietly.
To improve drying performance, please ensure that you use a rinse aid and select the appropriate drying cycle. For further assistance, you can refer to the link below and hyperlinks within for more details.
Samsung dishwasher does not dry dishes https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147200348) to help our team gather your information.
Have a great day.
^Charles
Worst unit ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst performance. Repair cost is more than unit cost with in first year . Samsung gave us faulty unit and blaming it as plumbing issue
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello VikramS,
We understand how concerning it can be to face performance issues and high repair costs within the first year, especially when the unit was expected to perform reliably from the start. We’re here to help review this situation further and assist you with the next steps.
Please contact us through the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151721499) to help our team pull up your information.
Thank you!
^Joshua
A disappointing item.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t dry the dishes, and leaves the inside all wet. I called customer support and they said that a rinse aid is needed or the hot water has to be at a certain temperature. It doesn’t make sense for an item that is more expensive and modern than the previous one, which actually left every item dry without the need of a rinse aid.
No, I would not recommend this to a friendBrand response from Samsung
Posted .LuisM, we understand the disappointment of dealing with a dishwasher that does not dry well. Let us help.
Here is a guide for tips and tricks to ensure dry dishes. Please click on the embedded word.
Samsung dishwasher does not dry dishes
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Please see page 25 under the "Rinse aid," page 34 under the " Auto Release™ Dry," and page 49 under the "Does not dry dishes well" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202308/20230809163709370/North_America_DW5000C_WEB_DW0003_English.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147161173) to help our team pull up your information.
Have a great day.
^Camille
No Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1. Cleaning is not good. My old does very good. 2. There is NO drying feature. Auto release opens the door, to complete dry, it takes much time. 3. It can connect to wifi and we can set the options for cleaning from SmartThings app, but to turn on, we have to do it manually via dishwasher. 4. Top portion of dishwasher is not well designed to put utensils in organized manner. Its jig jag. 5. My poor decision to buy this one. The first wash itself I have put the load for cleaning, so I dont think I will be able to return it. Just sit tight for another couple years with this dishwasher.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Vamshi,
We understand your frustration with the dishwasher. We're here to help.
Below is a link to help you with your dishwasher not cleaning your dishes. Please check the embedded words and select the bullet that corresponds to your experience.
The dishwasher cycle ends before the dishes are clean
https://www.samsung.com/us/support/troubleshoot/TSG10000118/
We recommend consulting the resources listed below for help with your dishwasher not drying your dishes. Please check the hyperlinks for more information.
Samsung dishwasher does not dry dishes
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
We would love the opportunity to speak with you to determine how we can further assist you with your dishwasher. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1147542526) to help our team pull up your information when you message us.
Thank you.
-Kimberly
DO NOT BUY
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it last year, now it is broken and will cost more that its price to fix. Also, poor design, you can't tell is the machine is ON or OFF,
No, I would not recommend this to a friendBrand response from Samsung
Posted .SamirL, we understand the importance of a working dishwasher. We want to speak with you directly and gather more information about your dishwasher so that we can better assist you.
I have also shared your user manual for you to know if your dishwasher is switched on or off. Turn to page 27, "Power."
User Manual
https://downloadcenter.samsung.com/content/UM/202407/20240725150331825/North_America_DW5000C_WEB_DW0003_English_240710.pdf
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151502765) to help our team pull up your information.
Have a great day.
^Camille
Stick to the normal wash
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did a quick wash and thought that it would do a decent job, and I was sadly disappointed.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Brandon,
We understand how frustrating it can be when results and expectations don't quite meet. We are here to assist you.
Quick wash (Express 60) is a cycle for lightly soiled dishes. How soiled dishes are subjective or differ from one person to another. I have shared a Samsung link below that can help with your experience. The link has two radio buttons (White film on dishes after washing in Samsung dishwasher and Food particles on dishes). Each radio button will guide you through steps that have hyperlinks that are related to your experience.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146743360 to help our team pull up your information.
Leo
Some what satisfied customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am satisfied with the dishwasher. It takes too long to clean the dishes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how having a dishwasher taking too long to clean the dishes feels, Katie. We're here to help.
Here is a link to troubleshooting the dishwasher cycle that runs too long to finish. It also contains another link about the water supply requirements, which you may check.
Samsung dishwasher cycle takes a long time to finish:
https://www.samsung.com/us/support/troubleshooting/TSG01001909/
We've provided the link to learn more about loading the dishwasher. The resource also includes the links about the dishwasher cycles and a video to watch from start to finish.
Learn the best way to load a Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146793192) to help our team pull up your information when you message us.
Thank you.
-Angelica
Customer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible customer service dishwasher not put in properly tried to call to get them back out to fix no luck. Will never buy another appliance from you again. Plus will tell others not to as well
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand that your overall installation experience can be disappointing.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Buyer beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although I haven't used the dishwasher yet, you should know that delkivery doesn't include the installation of the dishwasher. I had to call back & schedule that & they charge an additional $179 for installation & &75 to haul away the the old one. I bought a stove, fridge, microwave & the diswaher & no one mentioned anything regarding this when i bought everything, what a hassel & waste of alot of my time!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand the disappointment about your overall installation experience.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance. They can answer your question or transfer you to your local store.
Thank you.
-Angelica