Customer Ratings & Reviews
- Model:
- DW80CG5451MT
- SKU:
- 6549885
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Dry Quality
Rating 4.3 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the quietness and excellent cleaning performance of the 24" AutoRelease dishwasher. Many appreciate the convenience of the third rack and ease of use, while others find the capacity and design appealing. The auto-release door is also a welcomed feature.
This summary was generated by AI based on customer reviews.
No longevity
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We ordered this dishwasher in June 2023 and installed it late Aug. 2023. Within 6 months it was malfunctioning. Samsung sent a repair service and when the dishwasher continued to fail, they ghosted us. No reply. I submitted several repair requests before the year warranty expired. At 14 months the bottom rack rusted. We are empty nesters and run it every other day. Poor quality overall! Never buy this dishwasher!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
NOISY dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this product in May 2023, September 2023 I started to experience issues with the noise level being so loud I am unable to run the dishwasher when I am in the kitchen or living room. The dishwasher is sold as a 48 dBA dishwasher as the description clearly states. The average dBA it currently runs at is 68 dBA and much higher. The dishwasher also gives off a scent of bearing grease (mechanical NOT food related) when running. 2 service appointments and ZERO resolution. 2nd service appointment the man was extremely RUDE and refused to listen to me. I WANT MY A REFUND and come get this terrible appliance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DawnB,
We would love to assist you with your appliance. Kindly provide us with more details about the dishwasher.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146832318) to help our team pull up your information.
Have a great day,
-Ernest-
non delivery
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt receive our dishwasher due to the fact the delivery guy would not go through our gated community as directed. Had to be pushed back a week due to delivery guy agruing with gate guard.
No, I would not recommend this to a friendGarbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Biggest piece of garbage I’ve ever bought. Bought to match other Samsung appliances. Replacing one that is maybe 5years and developed leaks. Only got anti match. New one is ever so slightly larger than old one and will not fit my space. Destroyed my cabinets getting in in the space to find out that the door will not function. Now I need to cut my cabinets. I hate Samsung appliances. Do not buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
It’s disappointing when a product doesn’t fit as expected, especially after putting in the effort to match your other appliances. We wish to help you out.
Samsung dishwashers come in various dimensions. The product dimension is provided in the Samsung link shared below, as well as on the Best Buy website.
https://www.samsung.com/us/home-appliances/dishwashers/rotary/smart-46-dba-dishwasher-with-stormwash-in-stainless-steel-dw80cg5450sraa/
In addition, I have shared this model's installation guide below to help with proper fitment. Please visit the link and turn to pages 11 - 12 for the product dimension and cabinet dimension.
https://downloadcenter.samsung.com/content/EM/202401/20240131143635662/DW5000C_DW80CB507012AA_DD68-00260A-01_EN_MES_CFR_231215.pdf
Should you need more assistance, please feel free to get back to us via the following options:
To better assist you and collect more details, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147336777 to help our team pull up your information.
Leo
Dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent customer service!!!! Excellent dish washer
I would recommend this to a friendDishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hesitate to recommend… lower rack spacing is not the most accommodating for bowls/pans, etc when plates are in place.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We aim to make washing dishes a more enjoyable activity for you. Let us go ahead and help you with your dishwasher.
The following steps apply to all dishwashers. Learn the best way to load yours. Please click the links and hyperlinks and watch the instructional video for tips.
Learn the best way to load a Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
Also, please turn to pages 14-16 of the dishwasher's user manual for basic use of racks (height adjustment) and removing the upper rack:
https://downloadcenter.samsung.com/content/UM/202308/20230809163709370/North_America_DW5000C_WEB_DW0003_English.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146490144, to help our team pull up your information when you message us.
Have a great day.
-John
Needs a different type of top dish rack.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Placing round bool in does not fit and will have to wash by hand.
I would recommend this to a friendBrand response from Samsung
Posted .Hello there,
We want you to enjoy washing bowls in your dishwasher. Allow us to help.
The lower rack has been specially designed for dinner dishes, soup bowls, plates, pots, lids, casserole dishes, and plates.
If your round bowls do not fit the dishwasher, we suggest you adjust the height of the lower rack.
Please see pages 14 to 19 under the "Height adjustment and the loading of the dishwasher" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202308/20230809163709370/North_America_DW5000C_WEB_DW0003_English.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147179013) to help our team pull up your information.
Have a great day.
^Camille
Piece of crap
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So loud!!! Doesnt clean and now after less than 3 yrs old totally quit working. But i can get it tepaired for $500!?!?!?! Tech told me never recommends samsung dishwasher he gets more calls on them than any other brand
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TammyT,
We can feel the dissatisfaction you have with this dishwasher. We are here to help you with it.
We would like to speak to you directly to provide options and see how we can effectively assist you if you wish to go with the repair.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147251067), to help our team pull up your information.
Have a great day!
^Rodel
Absolutely abysmal like all Samsung appliances
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Shocker! Barely cleans 2 out of the 3 racks right after the warranty expired. Spent hours taking it apart and cleaning any potential issues and still cannot get a fully cleaned load. Please save your money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We can feel how important it is for you to have clean dishes at home, DanC. Let's get the information you need to get the best results after each cycle.
The link below will help ensure your dishes are sparkly clean after using the dishwasher. Please follow the instructions, select the scenario that fits your situation, and get additional information by checking the hyperlinks.
Dishes are not clean:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Should you need more assistance with the dishwasher, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146816463) to help our team pull up your information when you message us.
Have a great day.
-Ernest-