Customer Ratings & Reviews
- Model:
- DW80CG5451MT
- SKU:
- 6549885
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Dry Quality
Rating 4.4 out of 5 stars
- Cycle Options
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the quiet operation and excellent cleaning performance of this dishwasher. The third rack is a popular feature, praised for its size and utility in maximizing space. Many appreciate how clean their dishes are after each cycle. Overall, the positive feedback highlights the dishwasher's effectiveness and ease of use.
This summary was generated by AI based on customer reviews.
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy install, works great and looks great. Very quiet.
I would recommend this to a friendWorth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product especially if youre looking to upgrade
I would recommend this to a friendtouch controls
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great dishwasher. touch controls. great price nice looking
I would recommend this to a friendCrappy customer service after the sale.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only had the dishwasher a month and it just quit working. It was professionally installed through Best Buy. We called Samsung and was told after troubleshooting that it was possibly an install issue, so we went to Best Buy in person to set up an appointment and was told we would have to pay for service unless we call the 1-800 number. I just dropped a grand in your store and this is the service I get? I assure you, you will miss me more than I will miss you. With customer service such as this and box stores a dime a dozen these days….i will buy my appliances elsewhere.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Samsung Dishwasher
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent choice, great price! I would recommend this model to my friends and family.
I would recommend this to a friendWorth the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great dish washer. Glad we made the purchase. It connects with the smart things app.
I would recommend this to a friendGreat product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very impressed! Couldn’t have asked for a better product
I would recommend this to a friendGreat Dishwasher! Terrible customer service!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the diswasher but not Best Buy customer service! The top rack was broken and it took a while to get it fixed.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Buyer beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although I haven't used the dishwasher yet, you should know that delkivery doesn't include the installation of the dishwasher. I had to call back & schedule that & they charge an additional $179 for installation & &75 to haul away the the old one. I bought a stove, fridge, microwave & the diswaher & no one mentioned anything regarding this when i bought everything, what a hassel & waste of alot of my time!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand the disappointment about your overall installation experience.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Poor customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Despite confirming the style and color the wrong dishwasher was delivered. They were supposed to bring the dishwasher into the house but they dropped it off in the garage and left before we could check it over. When trying to get the correct dishwasher to replace Best Buy’s mistake, they told us it would cost another two hundred dollars to get the correct one. We will not be purchasing ANY appliances from again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your questions or transfer you to your local store to follow up on a replacement, as they received the wrong product.
Have a great day.
-John
Drying method
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with the drying method. I purchased it after looking for a dishwasher with a heating method for drying. This is more like condensation and water drops remain on the dishes. Not what I expected. Sadly I was away and probably missed the window to return.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CeeLee,
Let's ensure that your plates are dry and sparkly clean after each cycle. Let's get the information you need to maximize the use of your dishwasher.
To optimize the cleaning and drying capabilities of your dishwasher, it would be helpful to refer to the link below and explore the provided hyperlinks for additional guidance on how to effectively use your appliance.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Should you need more assistance with the range, Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, Please provide us with this reference number (1146865593) to help our team pull up your information.
Have a great day,
-Ernest-
- Pros mentioned:Cleaning performance, Noise level
Clean and quiet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher is quiet. The dishes have all been clean (20 loads+). The top rack for utensils allows for more bottom rack space. The only drawback is the spacing of the wires on the bottom rack is a little wide. Some dishes can only go in certain areas.
I would recommend this to a friend - Pros mentioned:Noise level
Looks good hope it last.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hope this lasts longer than previous more expensive model did. Nice and quiet but cheaper quality. First model costs more to repair than replace. Would recommend for the price.Functions well.
I would recommend this to a friendBrand response from Samsung
Posted .Hi JamesD,
Thank you very much for your observation of our dishwasher. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
NOISY dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this product in May 2023, September 2023 I started to experience issues with the noise level being so loud I am unable to run the dishwasher when I am in the kitchen or living room. The dishwasher is sold as a 48 dBA dishwasher as the description clearly states. The average dBA it currently runs at is 68 dBA and much higher. The dishwasher also gives off a scent of bearing grease (mechanical NOT food related) when running. 2 service appointments and ZERO resolution. 2nd service appointment the man was extremely RUDE and refused to listen to me. I WANT MY A REFUND and come get this terrible appliance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DawnB,
We would love to assist you with your appliance. Kindly provide us with more details about the dishwasher.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146832318) to help our team pull up your information.
Have a great day,
-Ernest-
Absolutely abysmal like all Samsung appliances
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Shocker! Barely cleans 2 out of the 3 racks right after the warranty expired. Spent hours taking it apart and cleaning any potential issues and still cannot get a fully cleaned load. Please save your money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We can feel how important it is for you to have clean dishes at home, DanC. Let's get the information you need to get the best results after each cycle.
The link below will help ensure your dishes are sparkly clean after using the dishwasher. Please follow the instructions, select the scenario that fits your situation, and get additional information by checking the hyperlinks.
Dishes are not clean:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Should you need more assistance with the dishwasher, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146816463) to help our team pull up your information when you message us.
Have a great day.
-Ernest-