Customer Ratings & Reviews
- Model:
- DW80CG5450SR
- SKU:
- 10886103
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Dry Quality
Rating 4.3 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
to a friend
Great product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very impressed! Couldn’t have asked for a better product
I would recommend this to a friendSamsung-just one of the BEST!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't get much better than this dishwasher!! Thanks
I would recommend this to a friendDishwasher review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works well. no problems so far. I've tried most of the settings.
I would recommend this to a friendDishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent machine, Wash clean and dry fast no spot on the dishes
I would recommend this to a frienddishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had dents in the front and the kick plate on the bottom was badly bent.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Space isnt very good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit isnt bad but the space isnt very good can barely fit a plate on the bottem and the top rack the pics show it hold 2 different size plates but thats false. The silverware rack pushes on most things sin the top rack
I would recommend this to a friendBrand response from Samsung
Posted .Cole, we want you to enjoy using your dishwasher. Allow us to help you with this.
The upper rack of your dishwasher can be adjusted to accommodate large plates.
Depending on where you set the upper rack height, the lower rack can accommodate plates up to 12 in. (30 cm) in diameter, and the upper rack can accommodate plates up to 8 in. (20 cm) in diameter.
Please see page 14 under the "Height adjustment" pages 17 to 22 in the "Loading your dishwasher" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202308/20230809163709370/North_America_DW5000C_WEB_DW0003_English.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146675127) to help our team pull up your information.
Have a great day.
^Camille
Bad installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor installation. Brackets holding Dishwasher in place fell off after a couple of uses. No clue how to contact Customer Service to resolve this matter. Installation was very expensive for a failed installation.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Steve A,
To better assist you with your installation concern, please contact Best Buy's customer service department at (888) 237-8289, open 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Thank you.
Nicole
Quiet Dishwasher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher. It's doing the job wonderfully.
I would recommend this to a friendCrappy customer service after the sale.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only had the dishwasher a month and it just quit working. It was professionally installed through Best Buy. We called Samsung and was told after troubleshooting that it was possibly an install issue, so we went to Best Buy in person to set up an appointment and was told we would have to pay for service unless we call the 1-800 number. I just dropped a grand in your store and this is the service I get? I assure you, you will miss me more than I will miss you. With customer service such as this and box stores a dime a dozen these days….i will buy my appliances elsewhere.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product highly recommend Best choice we can make
I would recommend this to a friendSamsung dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is not the best model don’t like the silverware rack it moves all over the place def wish I could of purchased a different model when I purchased
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi John G,
We understand how you feel about your dishwasher's silverware rack placement. We're here to help you.
We have shared the manual link below, which includes recommendations on the placement of silverware in your dishwasher. Please refer to pages 21-22.
User manual
https://downloadcenter.samsung.com/content/UM/202407/20240725150331825/North_America_DW5000C_WEB_DW0003_English_240710.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150778807) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
does 1/2 the job
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.cycle runs forever. does not heat dry. auto opens at cycle end to "air dry." very inefficient. dishes do not appear clean. the water left on dishes means hand drying. water is left inside the machine, begins to smell and potentially grow mildew. unsafe for pets and children to leave open. very unhappy with this purchase
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the importance of a working dishwasher. Allow us to help.
For concerns about the cycle taking a long time to finish, please follow the guide below and click on the embedded links for additional support:
Samsung dishwasher cycle takes a long time to finish
http://www.samsung.com/us/support/troubleshooting/TSG01001909/
For issues with dishes not drying properly, please follow the guide below and click on the embedded links for additional support:
Samsung dishwasher does not dry dishes
http://www.samsung.com/us/support/troubleshooting/TSG01001910/
To address mildew or musty smells, please follow the guide below and click on the embedded links for additional support:
Samsung Dishwasher Stinks or has a Musty, Mildew Smell
http://www.samsung.com/us/support/troubleshooting/TSG01001923/
If your cycle ends but dishes aren’t fully clean, follow the guide below, choose the scenario that best fits what your dishes look like after a cycle, and click on the embedded links for additional support:
Dishwasher cycle ends before dishes are clean
http://www.samsung.com/us/support/troubleshoot/TSG10000118/
To disable the Auto Release™ Door function, please refer to the user manual on page 34 under “Auto Release™ Dry”:
User manual
https://downloadcenter.samsung.com/content/UM/202407/20240725150331825/North_America_DW5000C_WEB_DW0003_English_240710.pdf
Should you need further assistance, you may contact us at the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151539032) to help our team pull up your information.
Thank you.
^Camille
Meh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little louder than expected. Had to take out the top shelf because I couldn’t fit plates in the bottom rack.
I would recommend this to a friendBrand response from Samsung
Posted .Hello there,
We strive for your washing convenience. Let's look into this and take care of it right away.
This guide will explain the noises from the dishwasher and suggest which step to take. Please listen to the noise and match the noise you hear from your dishwasher. Kindly watch the instructional video and click on the embedded links for additional details.
Samsung dishwasher is noisy
https://www.samsung.com/us/support/troubleshooting/TSG01002056/
Please see pages 14 to 15 under the "Basic use of racks (Height adjustment, Removing the upper rack)" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202407/20240725150331825/North_America_DW5000C_WEB_DW0003_English_240710.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147746635) to help our team pull up your information.
Have a great day.
^Camille
Doesn't Dry
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans but doesnt not dry! The machine would be 5 stars if it would just dry, everything else is great.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JanetZ,
We know how much peace of mind the dishwasher can bring to a household. Let's get the information you need to keep the dishes clean.
The links below will help you ensure your dishes are dry and get the best results after every cycle. Learn more by checking the hyperlinks.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Should you need more assistance with the dishwasher, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147424738) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
So Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thought I was buying the same unit I had before but this one is soooo cheaply made. Every time I pull out the racks I am afraid the will break and the utensil rack isn't anchored to anything and is just loose. Very flimsy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Yata, sharing your review of the dishwasher racks is important. Allow us to help.
Please refer to your user manual for guidance on using your cutlery rack. Turn to pages 21-22: "Loading the Cutlery rack."
User Manual
https://downloadcenter.samsung.com/content/UM/202407/20240725150331825/North_America_DW5000C_WEB_DW0003_English_240710.pdf
Should you need more assistance with the flimsy rack, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151676507) to help our team pull up your information.
Have a great day.
^Camille
Bad bad bad bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I DO NOT care for this dishwasher. It does not dry the dishes and it takes FOREVER to wash a load. Which makes it less emergy efficient. Get a different one
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SaraC,
We understand how important it is to have a reliable appliance at home. Let us help you with your dishwasher.
We recommend consulting the resources listed below for help with your dishwasher not drying your dishes. Please check the hyperlinks for more details.
Samsung dishwasher does not dry dishes
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Furthermore, here is a link to determine why your dishwasher cycle takes too long to finish. Please check the embedded word for details.
Samsung dishwasher cycle takes a long time to finish
https://www.samsung.com/us/support/troubleshooting/TSG01001909/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148678844) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Samsung Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery and installation were fantastic. Love the sleek look. However, dishwasher is louder than anticipated and doesn’t always clean dishes thoroughly.
I would recommend this to a friendBrand response from Samsung
Posted .Hi James,
We want to ensure you have the best experience with your dishwasher. Let us assist you with this.
We suggest checking out the resources listed below to help you identify the reason behind the noise your dishwasher is making. Please follow the steps connected to your experience and watch the video fully.
The Samsung dishwasher is noisy.
https://www.samsung.com/us/support/troubleshooting/TSG01002056/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146996762) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Customer service is horrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Discovered the kick plate was dented when I opened the box. I wanted to get a replacement for dented kick plate. I called Samsung who referred me to Best Buy. Called Best Buy and talked to five reps and got transferred and ultimately ended up back at the beginning of their phone system. Dishwasher may be great as I haven’t used it yet. Just don’t buy it from Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We strive to assist you anytime. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to discuss options for replacing your dishwasher's kick plate.
Have a great day.
-John
Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall nice dishwasher. My main issue is that it doesn't have a heating element so the dishes aren't always dry and there is water left inside after it is finish
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We know how convenient it is to have your dishes dry after a cycle. Let us help you with your dishwasher.
Here is a link for troubleshooting steps for the dishwasher that doesn't dry dishes, kindly click the embedded words.
Samsung dishwasher does not dry dishes.
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146700091) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Great Dishwasher! Terrible customer service!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the diswasher but not Best Buy customer service! The top rack was broken and it took a while to get it fixed.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille